1.2
Details
This is my first firearm I order in my life but seriously it was not a pleasant experience at all. I ordered a CZ P-07 Duty handgun online. And it says it will be at the store in 3 days. So the fourth day I call the Eau Claire, WI store (Store #114). I choose firearm...
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2 comments
Anonymous
#1167119

Poor service, poorly trained staff and rude staff at the gander mountain firearms dept. has made me a mills fleet farm customer.

I will not shop at gander mountain again! Poor service equals lost customers.

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Review
#554040 Review #554040 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Store staff
  • Customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • poor

Ignored at counter while talking with friend. | Gander Mountain in Milwaukee, Wisconsin

Visited Gander Mtn. at the Waukesha, WI store about 2 pm. on11 April to buy a $500.00 plus 9mm handgun and stood at the counter while the salesman told the customer his order could be picked up tomorrow. They then proceeded to chew the fat about the customer's grandkid, etc, for 10 minutes while I stood about 5 feet from them. I was never asked if I needed help, or stated he would be with me in a minute, etc.. Obviously I left, since they were not interested in selling me the handgun and keeping me as a customer. On leaving, a girl asked if I found what I wanted and I said, "No, and I'm not happy that they were just shooting the sh.. and not interested in selling me a gun." She didn't bother to ask if she could be of help either or straighten out the problem. Big surprise there, it seems. The company lost a sale and a customer by their incompetence and uncaring attitude. (Their loss, not mine--just the time wasted)
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Review
#400276 Review #400276 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Loss
$500
Tags
  • Consultative selling

CUSTOMER | Gander Mountain in Rothschild, Wisconsin

I PURCHASED A FIRE ARM AND DID SO UNDER PRESSURE DUE TO A SALES MAN STATING THERE WOULD BE A 6 mo wait if not purchased now,,after changing my schedule and rushing down to get it,a week later they have another one for sale..my wife is a permitted to carry a side ARM and at this same time of pick up my wife stood at the counter invisible to any clerk,the gun she wanted she just decided against buying at grander mountain in rothchild wi. I had a problem with my weapon I purchased and grander would not step up they said they would send it in..I just bought a brand new weapon and it has to be returned..spoke to the store mgr and he had absolutely no answers or apologies,I called to get the no for some one above him to get some women who gave me the run around..I took care of the problem my self and I have wasted more time to get some one to recognize the problem.
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2 comments
Rifky
#687179

They followed policy in your case, the kid was being up front, most manufacturers are running 12-18 months behind at this point!

Anonymous
#611422

If you have been aware of the recent 'run' on guns, you'd know that the clerk was probably being straight with you when he said it might be 6 months before it would be available again. The handgun section of most gun shops are 80% empty because they can't get guns.

If they had another to sell the next week, it was probably just pure luck on their part that they got one. As far as problems with the gun, since guns are regulated by BATFE, most dealers will not just swap guns with you like they might for a bad TV.

The proper approach is to return it to the manufacturer and can be done yourself simply by calling them and arrangements will be made to send it back. I see nothing wrong done by Gander in this case.

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Review
#386020 Review #386020 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Loss
$700

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