Gander Mountain - Gift Card Review from Eau Claire, Wisconsin

3.0
Details
I received a gift card from a friend and found that it never had the money put on it. My friend paid cash and did not keep the receipt. Store told me to call # on back n i was sent to a foreign country, with people who didnt give a ***. Went back to store my friend bought it from and they said nothing they can do. What a rip off. They are making killing off this scam. Just call it Clinton mountain. I used to spend 2 to 3 thousand a year there. WIth a help desk like that i will never spend a dollar there again. I work in retail and theres no way you can not scan a gift card with out puting money on it unless the cashier is pocketing the money. So that means my $25 was stolen. Normally i would not care because its such a small amount, but the help desk was horible. THey told me they do not even work for gander mountain. We live in America and the prices u charge, i cant believe i cant be helped by someone who speaks English. Its sad. Now i know when a relative or friend gives me a gift card make sure they give me a receipt because to many crimals work for crooked companys these days. Its all good, i can by my next rifle n handgun at many other stores.
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Review
#950358 Review #950358 is a subjective opinion of poster.
Product
Gander Mountain Gift Card
Reason of review
Problems with payment
2.8
Details
Bought a Remington 870 new from Gander Mountain. Shot it over the weekend and noticed the wood rubber the receiver when you pumped it..after looking further you could see the wood was cut about 1/4 wrong on one side. took it back to Gander Mountain on Monday and asked...
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Review
#937338 Review #937338 is a subjective opinion of poster.
Product
Remington Arms 870 Pump Action Shotgun
Reason of review
Poor customer service
2.1
Details

Update by user Jan 13, 2016

Update - after posting several reviews and even contacting the store directly, still no response. I completely give up on ever shopping here again.

Dunham's or Fleet Farm it is for firearms. I'd rather drive a little further away than be treated like a piece of ***.

Some...

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1 comment
Ashtynn
#1078808

Their firearms department has been horrible for a few years now. Bought a cheaper shotgun there and was treated like a 2nd class citizen. It's understaffed as *** and the staff is complete *** arrogant as all get out.

Review
#750757 Review #750757 is a subjective opinion of poster.
Cons
  • Having the most inept employee in the building
  • Awful pricing in-store
  • Store staff
Reason of review
Not happy at all
Preferred solution
Let the company propose a solution
Tags
  • Horrible customer experience
  • condescending attitude
  • Lack Of Knowledge
  • Inefficient Pick-up Operation
  • Horrible Ticket Number System

Short Review on July 11, 2016

2.2
Details
Seems every time I go for a gun in the ads, I get the bait and switch. Planned on spending 300bucks and salesman ends up with a sale double that for a little pea shooter. I wanted a semi auto and he talked me out of it! Well at least he made his commission! Appleton is a bait and switch store! Gary
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Review
#880639 Review #880639 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Ruger Precision Rifle Review

1.0
Details
Don't know how they are still in business there weekly advertisement has a gun on sale FRONT PAGE AND THEY DONT STOCK THE GUN THEY CANT EVEN GET THE GUN .WHO DOES THAT
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Review
#862750 Review #862750 is a subjective opinion of poster.
1.0
Details
We just received the WORST customer service ever!! Bought a pair of youth waders for a Christmas present and they were broken when the recipient opened them. Returned them and could only receive in store credit. Bought another pair online to pick up at store and an...
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Review
#758789 Review #758789 is a subjective opinion of poster.
Reason of review
Poor customer service
5.0
Details
I bought a micro av got it home first one would not work at all (wrong language on screen) Got a new one with summit protection plan 2yrs. It Had a faulty cable returned to summit service department and got it back saying nothing wrong with it 8 days later. took it out...
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1 comment
Anonymous
#1095804

If they do not fix it for you contact Aqua-Vu direct and they will take care of it right away, their customer service is amazing. Also check Aqua-Vu's Youtube channel, they have trouble shooting videos. Sometimes the cable is not all the way plugged in even though it seems like it is.

Review
#771772 Review #771772 is a subjective opinion of poster.
Pros
  • Clean
Cons
  • Problem is summit protection plan
Reason of review
Warranty issue
Loss
$250
Preferred solution
Let the company propose a solution

GREAT CUSTOMER SERVICE | Gander Mountain review from Green Bay, Wisconsin

I VISITED THE STORE ON MARCH 19TH 2016. I WAS LOOKING TO PURCHASE A HAND GUN. JOEY ASSISTED ME. WHEN I SAY GREAT CUSTOMER SERVICE I MEAN JUST THAT!! HE GAVE ME SO MUCH INFORMATION. THIS WILL BE MY FIRST HAND GUN PURCHASE AND HE MADE ME FEEL COMFORTABLE ABOUT PURCHASING A FIRE ARM. MY DAUGHTER AND I ARE LOOKING FOR THE PERFECT HAND GUN SO THAT WE CAN START GOING TO THE GUN RANGE SHOOTING AS A HOBBY. JOEY RECOMMENDED SEVERAL FIRE ARMS AND GAVE ME A LITTLE OF HIS PERSONAL KNOWLEDGE. I WALKED OUT THE STORE SMILING, LIKE THIS GUY IS GREAT! I AM SUCH A STICKLER WHEN IT COMES DOWN TO CUSTOMER SERVICE. IF I SAW THE FIREARM THAT I PLAN ON PURCHASING AT ANOTHER STORE FOR $50 LESS THAN GANDER PRICE, I WOULD STILL PURCHASE MY FIREARM FROM GANDER BECAUSE OF THE GREAT SERVICE I RECEIVED. D.M.M
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Review
#814714 Review #814714 is a subjective opinion of poster.
Reason of review
Good customer service

Gander Mountain - Firearm Review from Milwaukee, Wisconsin

2.3
Details
They continually suck. Never have product in stock.... No ammo... Over priced cheap Chinese 511 and Under Armour ***... Over priced firearms... Ever try to buy crossbow gear ??? End up waiting in line at checkout with one American with Disability's guy clerking ... drooling in a wheelchair. I'll pay 10$ more at Amazon. These guys just don't get it.
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1 comment
Ashtynn
#1093963

Yup, this store has sucked major *** for a few years. I'll never spend a single time in there again.

They have nothing but arrogant little *** working in the Firearms department, and who ever is managing that place should be fired immediately. I can't wait until that location goes out of business, because quite honestly, they deserved it.

I've been a manager before in a industry that did things far, far more complex than this.

Their manager has zero pride, and its reflected in their *** prices that don't match the website, their complete lack of respect of the customer and their horrendous staff.

Amazon and Academy are my two online go-to options for my hunting/shooting/outdoor needs and then Palmetto State Armory.com, Mill's Fleet Farm and Dunham's are the go-to places I purchase firearms from. I painstakingly purchased from Gander, thinking it would be better after several years...boy I could have been more incorrect.

Review
#763225 Review #763225 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
All Gander Mountain Contacts

Gander Mountain Products and Services Reviews

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Other Product Review

1.0
Details
Standing in line for service for ten mins and then the clerk says I need a number from the box. What the ***. They let me and the people behind me just wait then tell us about their hidden rules. Took my business. Elsewhere, as should you.
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#758498 Review #758498 is a subjective opinion of poster.
Reason of review
Poor customer service