Gander Mountain - Manager Review from Scott Depot, West Virginia

This is the first letter of this type I have ever written. I felt that If I didn't write this letter I would explode. I am very angry with your business at this time. Yesterday, I scheduled a block of my busy day aside to stop in your Gander Mountain, Southridge Center, Charleston WV store to pick up the "Electric Smoker for $79" I saw in your Black Friday advertisement. This was clearly posted on the back page of the advertisement. I stopped in the store and was advised by the store clerk that the Electric Smokers were not available, only the gas smoker had been shipped to them. I was under the impression that if something was advertised, then the store should have had at least one of the smokers in stock. I was advised that none of the advertised electric smokers for $79 had been received in the store. The sales associate told me that he could most likely order me one online. I ask if he would honor the $79 sale pice, he said he would ask his manager. After about five minutes, he came back and advised me that the electric smoker was NOT available online either. This is clearly a case of false advertisement. It is illegal to advertise something that your are not selling, just to get people into your store. This is a very unfair and unethical practice and I am very disappointed that your organization stoops to such shady and illegal business practices. The electric smoker was clearly advertised in your Black Friday Ad, there was NEVER any of the advertised Electric Smokers delivered to your store, the Electric Smoker is not available to be ordered online, is this clearly not a case of FALSE Advertisement? Sincerely, Lora Ann Ball Madison, WV
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1 comment

The whole point was to get you into the store. Now you know.

It used to be the old "bait and switch" game, but now it is just "bait and hope." People are suspicious and tend to get really mad when the product they saw advertised in not available, but it just so happens that a similar one is available, tho for a higher price. Now they just get you into the store with an ad for something at a low price and then say it is not available. Period. No rainchecks.

Sorry. But, feel free to look around the store at our other great deals.

Best to shop at stores that don't pull this stunt. Good luck.

#742145 Review #742145 is a subjective opinion of poster.
Gander Mountain Manager
Reason of review
Poor customer service

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