Went to use the virtual range on 2-11-2017 with my Son. We were going to make a day of it and buy a couple hand guns.
When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns were. But I took the magazines to give to the guy, because they are CO2 and need to be refilled.
When I came out with them in hand, he starts screaming at me with his arms flinging around in the air. "WHAT ARE YOU DOING, DON'T BRING THEM HERE". I told him what the sign on the screen said. He said "I don't care what that says".
I talked to the 2nd in command Nick. His comment "was it the short bald guy?" When I confirmed that he says "we have had complaints about him before." If that's true, why is he still there. I told Nick that he ruined my day and should refund my $25. He just skipped right past my request.
Needless to say he ruined my day and we never did buy those 2 guns.
I did place a call to corporate today, but I guess they were busy helping other customers, because I had to leave a message. I really don't expect a call, but you never know.
Product or Service Mentioned: Gander Mountain Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.
Gander Mountain Cons: Customer handling.