Gander Mountain Customer Care Review from Fredericksburg, Virginia

4.5
Details
Im a happy cutomer! My husband and i are very happy with our purchases. We came to the salisbury maryland store last weekend (5/14/16) looking for a cooler. A gentlemen named Lou helped with our selection. He asked if we needed anything else. We told him we were looking at the chairs on sale. So he went with us and demenstrated the fetures. We ended up buying 2. We also asked him about a camp table we saw on line. He first said they didnt have anymore but could order on line. We cont. to shop here came Lou, he had found one last table not in box. So he gave us alittle off and we got it as well. Great service, very friendly. Thanks Lou
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Review
#851321 Review #851321 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Good customer service
Last year I purchased a Remington 750 from Gander Mountain in Roanoke, VA along with a Leupold scope. The scope was mounted by the tech at Gander Mountain and supposedly bore-sighted to verify the installation. The following month at the rifle range, sighting in the...
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1 comment
Anonymous
#1075122

my 750 is a peace of *** also and this is fargo n.d. and my gun is back at Remington right now don't buy from gander mountain and don't buy a 750 Remington junk junk junk

Review
#746022 Review #746022 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Lying employees
Loss
$1000

Very Poor Customer Service | Gander Mountain in Roanoke, Virginia

2.0
Details
***Again, I have posted my experience and no contact or care from Gander mountain. It clearly shows how they feel about customer service.*** **BUYER & SELLER BEWARE** I know it was my decision to sell my firearm, but this is not sitting right to me. I had a Sig Sauer 1911 C3 (Brand New) bought it through Gander Mountain. NO rounds ever fired through is hand gun, it was still in the case. They told me they could only do 60% of the cost. That took me a moment to digest, and got over it. $1099.00 is what it originally cost me. After he came back from the back room, the sales person said he would give me $540 for the gun. That really through me for a loop, that was less than 50% & not 60 % as they promised. Unfortunately I stepped down and took the offer towards a Ruger SR1911. I won't buy any more firearms from Gander ever again, or sell any either. They are not for the customer at all, and take advantage of the American people. Thank You Gander Mountain for a negative buying experience !!
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2 comments
Anonymous
#975025

What other retailer buys firearms. None.

Firearms loss value whether you shot it once or 500 times. Used is used.

Shavon
#975288
@Anonymous

You obviously didn't read or comprehend my post. Typical response. There are many many retailers that buy back firearms that were purchased from them.

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Review
#602934 Review #602934 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

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