Dov Kawamota should be highly praised for his superb customer service at the Woodbridge, VA store. At 74 I needed to replace a handgun that was becoming difficult to shoot. Dov spent much time with me reviewing the options, and pros and cons of various choices...
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Review
#915644 Review #915644 is a subjective opinion of poster.
Service
Gander Mountain Sales Representative
Reason of review
Good customer service

Short Review on August 07, 2016

3.3
Details
Have a firearm on layaway at the mobile, alabama store, every time i go to pay it takes 45 minutes because no one at the front or at the gun counter knows how to pull up the screen or program to submit payments. I was just told at the front that iit can only be done in the back even though a few days ago i did it at the front. Gander please train your folks!!!!!!!!
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Review
#896394 Review #896394 is a subjective opinion of poster.
Reason of review
Poor customer service

Gander Mountain Customer Care Review from Fredericksburg, Virginia

4.5
Details
Im a happy cutomer! My husband and i are very happy with our purchases. We came to the salisbury maryland store last weekend (5/14/16) looking for a cooler. A gentlemen named Lou helped with our selection. He asked if we needed anything else. We told him we were looking at the chairs on sale. So he went with us and demenstrated the fetures. We ended up buying 2. We also asked him about a camp table we saw on line. He first said they didnt have anymore but could order on line. We cont. to shop here came Lou, he had found one last table not in box. So he gave us alittle off and we got it as well. Great service, very friendly. Thanks Lou
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Review
#851321 Review #851321 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Good customer service
Last year I purchased a Remington 750 from Gander Mountain in Roanoke, VA along with a Leupold scope. The scope was mounted by the tech at Gander Mountain and supposedly bore-sighted to verify the installation. The following month at the rifle range, sighting in the...
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1 comment
Anonymous
#1075122

my 750 is a peace of *** also and this is fargo n.d. and my gun is back at Remington right now don't buy from gander mountain and don't buy a 750 Remington junk junk junk

Review
#746022 Review #746022 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Lying employees
Loss
$1000

Bait N' Switch - O/U Internet Switch | Gander Mountain review from Alexandria, Virginia

Bought a 28" Stoeger O/U on sale on line from GM. First time buyer so had no experience with the gun or store. Went to the Woodbridge, Va store to pick up and the salesperson never confirmed what size nor did he even know how to put it together. Brought it home assuming the one I ordered but after putting it together I realized it was a 26". Contacted customer service and they told me to pound sand, no returns or exchanges. Told them my story but lo and behold the sale only applied to the 26". They keep my receipt generic so couldn't confirm what I ordered. Cheap trick to get rid of slow selling inventory. Make sure you take screenshot when ordering. GM can go f' themselves.
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Review
#744849 Review #744849 is a subjective opinion of poster.
Pros
  • Size
Cons
  • Online ordering
Reason of review
Pricing issue
Loss
$400
Preferred solution
Deliver product or service ordered
2.7
Details
My husband and myself was shopping in the Winchester area. I was wanting to buy a pair of boots. However there was not a person to help. A few weeks before i stopped and was hoping to buy a pair of boots and still no one to help. Well im here to tell them they lost a...
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1 comment
Anonymous
#1072317

Hi There! I am sorry to hear that this was your experience when you were shopping with us.

Please email me at socialmedia@gandermountain.com so I can help. Thanks, Sandra

Review
#743144 Review #743144 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

Winchester VA, would not honor their own extended warranty and would not assist with manufacturers warranty. All was money badly spent. Never again.
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Review
#629005 Review #629005 is a subjective opinion of poster.
Reason of review
Warranty issue

Very Poor Customer Service | Gander Mountain review from Roanoke, Virginia

2.0
Details
***Again, I have posted my experience and no contact or care from Gander mountain. It clearly shows how they feel about customer service.*** **BUYER & SELLER BEWARE** I know it was my decision to sell my firearm, but this is not sitting right to me. I had a Sig Sauer 1911 C3 (Brand New) bought it through Gander Mountain. NO rounds ever fired through is hand gun, it was still in the case. They told me they could only do 60% of the cost. That took me a moment to digest, and got over it. $1099.00 is what it originally cost me. After he came back from the back room, the sales person said he would give me $540 for the gun. That really through me for a loop, that was less than 50% & not 60 % as they promised. Unfortunately I stepped down and took the offer towards a Ruger SR1911. I won't buy any more firearms from Gander ever again, or sell any either. They are not for the customer at all, and take advantage of the American people. Thank You Gander Mountain for a negative buying experience !!
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2 comments
Anonymous
#975025

What other retailer buys firearms. None.

Firearms loss value whether you shot it once or 500 times. Used is used.

Shavon
#975288
@Anonymous

You obviously didn't read or comprehend my post. Typical response. There are many many retailers that buy back firearms that were purchased from them.

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Review
#602934 Review #602934 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.8
Details
Purchased a jacket at Gander Mountain and was sold a Summit Protection Plan as "if the item breaks just bring it back to the store for a replacement". After about 50 days the zipper broke and we returned to the store and found out that this was not the case. We had...
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3 comments
Anonymous
#989547

Our city/town just "gained" a gander mnt. This store is relevantly close to Bass Pro, which is their competition.

I just visited gander mnt and have to say they have HORRIBLE customer relations. I looked at firearms for approximately 10 mins, with at least 3 other customers and not one of 5 employees behind the counters even acknowledged any of us.

Needless to say, my business will be taken else where. Hate it bc I really wanted to see the store do well, must be why there were only about 20 customers in the store....

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Review
#554200 Review #554200 is a subjective opinion of poster.
Product
Gander Mountain Jacket

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
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