Complaint | Gander Mountain in Houston, Texas

2.2
Details
I bought an RV back in July and I am still waiting for parts and service. I have talked to several people over past several months and each time I been told the parts have not been ordered due to staff turnover. You have actually have had the unit for two months and not all the parts are in. This has been going on for 6 months.
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Review
#1716148 Review #1716148 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

Pay shipping on both ends | Gander Mountain in Houston, Texas

I bought two outboard motor covers. One fit perfectly, the other didn't fit as it was supposed to on my motor. I paid for inbound shipping - no big deal, but they want me to pay for outbound shipping too!!?? If this were a return where I would need another item in stock this would cost me three way shipping. The shipping would end up costing more than the original item. Not very customer friendly. Bass Pro and West Marine is where I will shop in the future. Gander should take a gander at Amazon and learn a thing or two.
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Review
#447416 Review #447416 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Loss
$6

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