Complaint | Gander Mountain in Houston, Texas

2.2
Details
I bought an RV back in July and I am still waiting for parts and service. I have talked to several people over past several months and each time I been told the parts have not been ordered due to staff turnover. You have actually have had the unit for two months and not all the parts are in. This has been going on for 6 months.
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Review
#1716148 Review #1716148 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
2.1
Details
Stopped by the Lake Worth Gander Mountain since I pass by it on way home, to look over the used gun offerings at their store. I have thought before alot of their new gun selection is over priced, as compared to local competitors such as Academy, ect, however used gun...
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Review
#951576 Review #951576 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Rude and slow service
Reason of review
rude clerk not interested in letting a customer who has the money and knows what is looking for to even SEE if you have the product
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Lake Worth Texas
  • Used Firearms
I went to Gander Mountain with a mint condition acp 1911 45 only been sot 25 times for sight in and plunking a few rounds at can target. the gun was my dads and he gave it to me years ago. The 45 was a MP MODEL which is built to better standards than regular 1911's due...
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Review
#910665 Review #910665 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Won't give Gander Mountain anymore business

1.6
Details
With all the sporting goods store and shooting ranges everywhere I'm surprised Ganger Mountain has survived with their poor service and terrible prices. I have purchased several guns, ammo and clothing from my local Gander Mountain in Houston, Texas and also rented their shooting lanes because I want to support my local stores but that is over. Their prices on just about everything are higher than everyone else, especially their guns. What annoys me the most is their lack of service after the sale and their dishonest policies on trades and returns. They really rip people off and I'm done with them. Sorry Amazon, Bulk Ammo, Spring Guns & Ammo and Academy for leaving you guys for a spell but I'm back to stay.
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Review
#859432 Review #859432 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Service
  • Poor response to complaint
Reason of review
Poor customer service
Tags
  • Terrible Customer Care

Pay shipping on both ends | Gander Mountain in Houston, Texas

I bought two outboard motor covers. One fit perfectly, the other didn't fit as it was supposed to on my motor. I paid for inbound shipping - no big deal, but they want me to pay for outbound shipping too!!?? If this were a return where I would need another item in stock this would cost me three way shipping. The shipping would end up costing more than the original item. Not very customer friendly. Bass Pro and West Marine is where I will shop in the future. Gander should take a gander at Amazon and learn a thing or two.
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Review
#447416 Review #447416 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Loss
$6
Don't know if this will get to the correct person(David Pratt) but thought I would send along my experience with Gander Mountain and my latest comment/questions to customer support at Gander Mountain which follows. -----------------------------------------------------...
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3 comments
Anonymous
#688196

Well you did better than me, I never did get mine back...though I did finally get my money refunded. I just couldn't wait almost a year, but then it took longer to get a refund.

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Review
#334877 Review #334877 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Loss
$244

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