Gander Mountain
Reviews and Complaints
Gander Mountain Staff Review
Buyer Beware!!
- On-line selection
- Nightmare purchase
- Customer service
Gander Mountain Greenwood Indiana Horrible Customer Service
Preferred solution: Let the company propose a solution
Gander Mountain - Manager Review from Delta, Ohio
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Verified Reviewer | Roanoke, VirginiaVery Poor Customer Service
- Customer service
Preferred solution: Full refund
Gun purchase was a bait and switch sale
Saw a Ruger LC9 lasermax on GM website for $479, with $50 gift card. Went to Indianapolis store, looked at other guns decided on Ruger.
Employee said they did not make the Ruger with Lasermax fitted but they had them as 2 separate items. I left an hour later with Ruger with Lasermax. I was charged $30 for 1 year something cover and a $15 holster, an hour I found the receipt and it totaled $600+, and no gift card. Called store and "John" manager said it was an error and if I drove back 22 miles to the store he would refund the overcharge and give me the missing $50 gift card.
When I arrived later same day another manager totally refused to make the deal straight. I left the store as the manager was totally rude. I then called GM corporate customer service. I explained how I was cheated and she agreed that it was incorrect.
She then said she would pass my concerns to the retail dept and should receive a call within 24 hrs. I purchased the gun 12/10/14 nothing heard from GM at all. This was my first and last purchase with this "company".
I can understand why they have 2 stars on Google maps review. They deserve one star.
- Sales employee
- Product and nothing else
- Pricing differences between staff
- Poor response to complaint
- Whole experience
Preferred solution: Let the company propose a solution
Summit Protection Plan
Over priced on everything
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What other retailer buys firearms. None.
Firearms loss value whether you shot it once or 500 times. Used is used.
You obviously didn't read or comprehend my post. Typical response. There are many many retailers that buy back firearms that were purchased from them.