Gander Mountain
Reviews and Complaints
Unprofessional staff
Closing
Phone order disaster
Broken twice in a row. No packing material
Originally I ordered this during a holiday sale. It arrived in late december broken in multiple places.
The tackle box was shipped in a thin cardboard box with no packing material. The replacement process was easy and the backordered requireda wait. On Jan 6 i got the replacement. Same story, no packing material, thin cardboard and broken again.
I am now returning for a refund Be cautious using gander mountain. They take no care in using packing material or decent cardboard boxes that you find from other retailers. I mail order weekly from different companies for the last several years. I have never had an experience this bad.
Customer service is helpful when dealing with issues.
But these issues should not exist. Shipping is out of control and lacks pride, product care and supervision.
- Poor packing
- Damaged shipment twice
Rude manager
I purchased a hammock camouflage for my husband for our cement pool deck.. NO ONE can get in that Hammock from small children to adult
NO ONE can get in that Hammock from small children to adult with out being violently thrown on to the cement deck!! My husband was thrown out and you can see his face grimacing with pain as he tried to pick himself up from the cement!!
I have photos and it is a piece of junk! I contacted the store to no avail! This has to be a recall someone is going to be hurt very badly. I can not believe we were never contacted back from the store.
I have a call into customer service.
I don't care about money back just please replace this contraption.!! I have emailed and I just called and I have to call back after 9:00 very frustrating!
Preferred solution: a different hammock that will not hurt people
Poor customer service
Preferred solution: Let the company propose a solution
No one would help
Terrible customer service
UPDATE #2 Gander Mountain NOW says I need to count 5-7 business days for shipping. HELLO JACK-WAGON Saturday is a shipping day..!
These idiots are trying to argue with me that Saturday is not a shipping day..
Whatever..! Stay away from all Gander Mountain stores and...
is W922**** which was placed on 12/29/16. This order experience has been the worst I have ever had, from an online purchase scenario. 1.) The order took way to long. This order was placed on the 29th of December.
I understand the Holiday being over the weekend. That should have delayed the package 1 day. 2.) The customer service was horrible. i.
I tried tracking the package and FedEx was very slow giving information and even that was vague. ii. I tried calling Gander Mountain per your number 888-542-**** during business hours you list per your recording. Only for you to be CLOSED.
iii. I tried the “Chat” service. Oh Wait – That’s “out of service” iv. Then I emailed you per your website – No response v.
Then my last resort of tweeting on your public account. That is SAD.. Only to get a response please email to this account. Really – I had very little confidence it would work.
3.) FedEX forwarded my package to the US postal service for delivery (really? FedEx couldn’t deliever?), I assume because of the winter storms on that side of the country. News flash – This order was placed over a week before the storms and should have arrived well before that was an issue. 4.) FedEX cannot provide a tracking number for US postal service and posts that they will notify me when there is an update – basically they can’t tell me when my package is to be delivered.
They can GUESS a date which they have done 4 – times. Each time the scheduled delivery date changes. SAD.. SAD..
SAD.. My next move is to notify BBB and all social media I can - Gander Mountain is ripping people off. UPDATE --- NO HELP AT ALL FROM GANDER. They said SORRY FOR THE INCONVENIENCE.
No % off, no help with the package anything. STAY AWAY...
- Customer service today
- Rude and slow service
- Customer service or product quality
Preferred solution: Let the company propose a solution
Virtual Range
Went to use the virtual range on 2-11-2017 with my Son. We were going to make a day of it and buy a couple hand guns.
When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns were. But I took the magazines to give to the guy, because they are CO2 and need to be refilled.
When I came out with them in hand, he starts screaming at me with his arms flinging around in the air. "WHAT ARE YOU DOING, DON'T BRING THEM HERE". I told him what the sign on the screen said. He said "I don't care what that says".
I talked to the 2nd in command Nick. His comment "was it the short bald guy?" When I confirmed that he says "we have had complaints about him before." If that's true, why is he still there. I told Nick that he ruined my day and should refund my $25. He just skipped right past my request.
Needless to say he ruined my day and we never did buy those 2 guns.
I did place a call to corporate today, but I guess they were busy helping other customers, because I had to leave a message. I really don't expect a call, but you never know.
- Customer handling
Preferred solution: Full refund
Customer no-service
Bought two pairs of Merrell hiking boots each costing 100 dollars, started to put on one pair and lace holder broke put it back in box and put on other pair. Three weeks later pair, that I was wearing bottom of boot fell apart, my wife boxed up the pair I was wearing and pair with broken lace holder, Snellville, Ga store refused to take back either pair.
They will NOT stand behind what they sell, my wife looked up number to Merrell, They are returning both pairs and senting me new ones. Gander has lost a customer, WILL NOT STAND BY WHAT THEY SELL, SAD STORE, BAD STORE>
- Sales and management people
How long do I have to *** wait. Money just walked out the door.
I visited the Woodbridge, VA location yesterday to purchase a 9mm handgun. I'd done my research and knew exactly what I wanted.
As an active federal law enforcement officer, I could have purchased the firearm and walked out with it the same day. I was greeted by the store assistant manager and after a short conversation I was instructed to "take a number" (I was number 94), and someone from the firearms counter would contact me "shortly." I still wonder as to the GANDER MOUNTAIN definition of "shortly." I waited close to 45 or 50 minutes for the Now Serving Sign to change from 93 to 94. There was a young man behind the counter between the archery equipment and the handgun display cases. He was more interested in surfing the internet than asking me if I need assistance.
After looking at some 511 jackets, and returning to the firearms counter, I notice the Now Serving Sign still read 93. A store associate said I would have to wait as he did not work in firearms. Out of frustration I simply left. On my way out, I told the young man at the cashier counter he could tell the firearms staff "Money just walked out the door." I drove to Sharpshooters in Lorton, VA the same afternoon.
I was greeted promptly and waited about 3 minutes for someone to assist me with my purchase of a Glock 9mm Gen 4 pistol. I Purchased the weapon and I was out the door in under 25 minutes.
I spent close to an hour WAITING at GANDER MOUNTAIN with that silly pink number in my hand. I won't be back.
- Customer service experience
Gander Mountain Customer Care Review
GANDER MOUNTAIN VERY POOR CUSTOMER SERVICE
This is the 1st time I have ever gone online to complain about a store. I purchased about 6 pairs of Guide Series shorts.
The in store display clearly says LIFETIME guaranty. I tried to return 1 pair of the shorts, as they were unraveling at the hem. The sales clerk said they cannot warranty a product without a receipt. I explained to her, that the only place "Guide Series" clothing can be purchased is at Gander.
So she calls the manager. I also request that they look up the sale as I paid by credit card, or by the tags on the item. Store manager has a real bad attitude and explains that the warranty is only 1 year. After pointing out the Lifetime guaranty on the in store display, he gives in.
Shockingly bad service. (and from the store manager) This guy is in the wrong business, and cost his company a lot of money over a few dollars. I even explained to him that I would also buy another pair today as well. (I do like the shorts) The actual Gander Store and products are very good.
But to put a manager with very few personal skills in charge, Big Mistake. PS This review pertains to the Royal Palm Beach store. Now I know why a huge store like the gander, usually has very few customers actually at the check out line! The management of Gander needs to make some major changes at this store.
They have lost my business over a few dollars. And I do spend $$.
Outdoor World for me, even though it is a much longer drive. Marc West Palm Beach, FL
Preferred solution: Gander Management needs to do better job with hiring and training
Would not price match!
- Would not price match
Preferred solution: Price reduction
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I am sorry for your trouble with the hammock. Please give us a call again and speak with someone in our retail operations/store feedback department so we can make this situation right. 888-542-**** -Gander Mountain Customer Service
I've never trusted any hammock. And to put it over cement - playing with fire.