Anonymous

Unprofessional staff

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly.....i didn't realize this organzition was closing because they filed bankrutucy and i bought some clothes from this place i lost 53.00 because they don't the manger rey and operations customer service refused to give me my money back i am stuck with clothes i can' t wear they don't care at all....they will once my attorney filies a lawsuit against them
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Closing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I see why they went bankrupt. Close on a sunday for inventory. This one of the two days most people has off to shop. This is smart thinking by management. This was the Baraboo store.
View full review
Reason of review:
Poor customer service
Anonymous

Phone order disaster

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a C208 7.62 over the phone. I took delivery at a local Gander Mountain. When I got home, it occurred to me that I had failed to check the caliber. It was a .308. I called the next day and asked for an exchange with me paying the freight as I had just purchased 500 rounds of 7.62 ammo. No. It is agaist store policy. Guess that screwing a customer is policy.
View full review
Reason of review:
Not as described/ advertised
Anonymous

Broken twice in a row. No packing material

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gander Mountain - Broken twice in a row. No packing material

Originally I ordered this during a holiday sale. It arrived in late december broken in multiple places.

The tackle box was shipped in a thin cardboard box with no packing material. The replacement process was easy and the backordered requireda wait. On Jan 6 i got the replacement. Same story, no packing material, thin cardboard and broken again.

I am now returning for a refund Be cautious using gander mountain. They take no care in using packing material or decent cardboard boxes that you find from other retailers. I mail order weekly from different companies for the last several years. I have never had an experience this bad.

Customer service is helpful when dealing with issues.

But these issues should not exist. Shipping is out of control and lacks pride, product care and supervision.

View full review
Cons:
  • Poor packing
  • Damaged shipment twice
Reason of review:
Damaged or defective
Emir Eew

Rude manager

Its sad your manager at the boaz al store has to comment on facebook saying if us people had better jobs we could afford to shop there.and i do have screen shots of him saying that exact thing.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Middletown, New York

I purchased a hammock camouflage for my husband for our cement pool deck.. NO ONE can get in that Hammock from small children to adult

NO ONE can get in that Hammock from small children to adult with out being violently thrown on to the cement deck!! My husband was thrown out and you can see his face grimacing with pain as he tried to pick himself up from the cement!!

I have photos and it is a piece of junk! I contacted the store to no avail! This has to be a recall someone is going to be hurt very badly. I can not believe we were never contacted back from the store.

I have a call into customer service.

I don't care about money back just please replace this contraption.!! I have emailed and I just called and I have to call back after 9:00 very frustrating!

View full review
Loss:
$175
Reason of review:
hammock is dangerous

Preferred solution: a different hammock that will not hurt people

2 comments
Guest

I am sorry for your trouble with the hammock. Please give us a call again and speak with someone in our retail operations/store feedback department so we can make this situation right. 888-542-**** -Gander Mountain Customer Service

Guest

I've never trusted any hammock. And to put it over cement - playing with fire.

View more comments (1)
Anonymous

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I sent my Ruger mini 14 for a simple trigger assembly fix which was caused by gander mountain in the first place after doing a trigger job on said gun. The rifle was fine until the first job and now they have had my gun since 2/4/17 and it's now 3/14/17. I went into store multiple times to just check on the timeline of possible delivery only to be told they'd call me. Don't ever believe that they are liars it's their *** to be rid of you. I'll NEVER use gander mountain gunservice again. I called Henrietta to talk to the Smith and he was in the background telling his coworker to call him back tomorrow I heard his every word.
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

No one would help

I walked in the store in Dothan Alabama four people behind the counter looked as if it was two managers and two cashiers.I wanted to puchase a pair of sunglasses. I stood at the glass case for 15 minutes and these employees was 10 feet away. Never ask can I help you. Lesson learned won't be back
View full review
Reason of review:
Poor customer service
Shunta Iob

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 09, 2017

UPDATE #2 Gander Mountain NOW says I need to count 5-7 business days for shipping. HELLO JACK-WAGON Saturday is a shipping day..!

These idiots are trying to argue with me that Saturday is not a shipping day..

Whatever..! Stay away from all Gander Mountain stores and...

Original review Jan 09, 2017
Hello, I was asked email on twitter. My order No.

is W922**** which was placed on 12/29/16. This order experience has been the worst I have ever had, from an online purchase scenario. 1.) The order took way to long. This order was placed on the 29th of December.

I understand the Holiday being over the weekend. That should have delayed the package 1 day. 2.) The customer service was horrible. i.

I tried tracking the package and FedEx was very slow giving information and even that was vague. ii. I tried calling Gander Mountain per your number 888-542-**** during business hours you list per your recording. Only for you to be CLOSED.

iii. I tried the “Chat” service. Oh Wait – That’s “out of service” iv. Then I emailed you per your website – No response v.

Then my last resort of tweeting on your public account. That is SAD.. Only to get a response please email to this account. Really – I had very little confidence it would work.

3.) FedEX forwarded my package to the US postal service for delivery (really? FedEx couldn’t deliever?), I assume because of the winter storms on that side of the country. News flash – This order was placed over a week before the storms and should have arrived well before that was an issue. 4.) FedEX cannot provide a tracking number for US postal service and posts that they will notify me when there is an update – basically they can’t tell me when my package is to be delivered.

They can GUESS a date which they have done 4 – times. Each time the scheduled delivery date changes. SAD.. SAD..

SAD.. My next move is to notify BBB and all social media I can - Gander Mountain is ripping people off. UPDATE --- NO HELP AT ALL FROM GANDER. They said SORRY FOR THE INCONVENIENCE.

No % off, no help with the package anything. STAY AWAY...
View full review
Loss:
$189
Cons:
  • Customer service today
  • Rude and slow service
  • Customer service or product quality
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Virtual Range

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went to use the virtual range on 2-11-2017 with my Son. We were going to make a day of it and buy a couple hand guns.

When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns were. But I took the magazines to give to the guy, because they are CO2 and need to be refilled.

When I came out with them in hand, he starts screaming at me with his arms flinging around in the air. "WHAT ARE YOU DOING, DON'T BRING THEM HERE". I told him what the sign on the screen said. He said "I don't care what that says".

I talked to the 2nd in command Nick. His comment "was it the short bald guy?" When I confirmed that he says "we have had complaints about him before." If that's true, why is he still there. I told Nick that he ruined my day and should refund my $25. He just skipped right past my request.

Needless to say he ruined my day and we never did buy those 2 guns.

I did place a call to corporate today, but I guess they were busy helping other customers, because I had to leave a message. I really don't expect a call, but you never know.

View full review
Loss:
$25
Cons:
  • Customer handling
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Customer no-service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bought two pairs of Merrell hiking boots each costing 100 dollars, started to put on one pair and lace holder broke put it back in box and put on other pair. Three weeks later pair, that I was wearing bottom of boot fell apart, my wife boxed up the pair I was wearing and pair with broken lace holder, Snellville, Ga store refused to take back either pair.

They will NOT stand behind what they sell, my wife looked up number to Merrell, They are returning both pairs and senting me new ones. Gander has lost a customer, WILL NOT STAND BY WHAT THEY SELL, SAD STORE, BAD STORE>

View full review
Cons:
  • Sales and management people
Reason of review:
Poor customer service
1 comment
Guest

Sounds like a Merrell problem to me.

Anonymous

How long do I have to *** wait. Money just walked out the door.

I visited the Woodbridge, VA location yesterday to purchase a 9mm handgun. I'd done my research and knew exactly what I wanted.

As an active federal law enforcement officer, I could have purchased the firearm and walked out with it the same day. I was greeted by the store assistant manager and after a short conversation I was instructed to "take a number" (I was number 94), and someone from the firearms counter would contact me "shortly." I still wonder as to the GANDER MOUNTAIN definition of "shortly." I waited close to 45 or 50 minutes for the Now Serving Sign to change from 93 to 94. There was a young man behind the counter between the archery equipment and the handgun display cases. He was more interested in surfing the internet than asking me if I need assistance.

After looking at some 511 jackets, and returning to the firearms counter, I notice the Now Serving Sign still read 93. A store associate said I would have to wait as he did not work in firearms. Out of frustration I simply left. On my way out, I told the young man at the cashier counter he could tell the firearms staff "Money just walked out the door." I drove to Sharpshooters in Lorton, VA the same afternoon.

I was greeted promptly and waited about 3 minutes for someone to assist me with my purchase of a Glock 9mm Gen 4 pistol. I Purchased the weapon and I was out the door in under 25 minutes.

I spent close to an hour WAITING at GANDER MOUNTAIN with that silly pink number in my hand. I won't be back.

View full review
Cons:
  • Customer service experience
Reason of review:
Poor customer service
Anonymous

Gander Mountain Customer Care Review

The Gander Mountain in Lakeville, MN was one of the worst experiences I've had when trying to return an item with a receipt. The manager was terrible rude and the staff was very difficult to deal with. They were not willing to help me at all in any way. I will never shop here again due to terrible customer service.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

GANDER MOUNTAIN VERY POOR CUSTOMER SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is the 1st time I have ever gone online to complain about a store. I purchased about 6 pairs of Guide Series shorts.

The in store display clearly says LIFETIME guaranty. I tried to return 1 pair of the shorts, as they were unraveling at the hem. The sales clerk said they cannot warranty a product without a receipt. I explained to her, that the only place "Guide Series" clothing can be purchased is at Gander.

So she calls the manager. I also request that they look up the sale as I paid by credit card, or by the tags on the item. Store manager has a real bad attitude and explains that the warranty is only 1 year. After pointing out the Lifetime guaranty on the in store display, he gives in.

Shockingly bad service. (and from the store manager) This guy is in the wrong business, and cost his company a lot of money over a few dollars. I even explained to him that I would also buy another pair today as well. (I do like the shorts) The actual Gander Store and products are very good.

But to put a manager with very few personal skills in charge, Big Mistake. PS This review pertains to the Royal Palm Beach store. Now I know why a huge store like the gander, usually has very few customers actually at the check out line! The management of Gander needs to make some major changes at this store.

They have lost my business over a few dollars. And I do spend $$.

Outdoor World for me, even though it is a much longer drive. Marc West Palm Beach, FL

View full review
Reason of review:
Poor customer service

Preferred solution: Gander Management needs to do better job with hiring and training

1 comment
Guest

Start keeping your receipts, Marc.

Finley Swj

Would not price match!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the GPS. They had a limited selection but I liked the Garmin Oregon 600T they had clearance priced at $399.94. I found the same exact model on sale at Cabela’s and another online retailer for $250 with free shipping. I called Gander Mt to price match and place my order. They first verified it being the identical item and the price then told me they could not price match. I spoke with a supervisor who told me the same thing and told me the best he could do is take $20 off. What good are $200 worth of credit if you are paying $130 plus tax more for the identical item. I sent letters to both the corporate office and sales office 3 weeks ago with printouts of both ads for comparison. No reply. I have no choice other than buying the GPS and basically losing $130 of my credit or buy other items. Either way, once I make my purchase I will close my account and never shop there again.
View full review
Loss:
$150
Cons:
  • Would not price match
Reason of review:
Pricing issue

Preferred solution: Price reduction