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Fishing poles | Gander Mountain review from Lorain, Ohio

2.5
Details
We purchased fishing poles that had lifetime warranty for breakage. Have 2 that broke and when i called Gander Outdoors, they told me Gander Mountain no longer exists so we are out of luck. Very unhappy.
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Review
#1625580 Review #1625580 is a subjective opinion of poster.

Closing | Gander Mountain review

3.2
Details
I see why they went bankrupt. Close on a sunday for inventory. This one of the two days most people has off to shop. This is smart thinking by management. This was the Baraboo store.
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Review
#1050083 Review #1050083 is a subjective opinion of poster.
Reason of review
Poor customer service
3.3
Details
On the 9th of May, I went to my local Gander Mountain store to use a gift card and $30 of Rewards Certificates.. I purchased $150 of merchandise, used the gift card and tried to redeem the Rewards Certificates. The sales person said that they would not honor the...
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4 comments
Anonymous
#1350128

I have a couple of $10 rewards certificates that expire in late July and August 2017. I'm staying in Ontario Canada for the summer at a lake and figured I would order some Gander Mtn merchandise online to use up my $20 worth of EARNED reward credit, but there is apparently no functioning online catalog at this time.

The new company "Gander Outdoors" states that you can still use the rewards certificates IN STORE, but this does not help me at all since I'm hundreds of miles from the nearest one, and will not get close to a store location until after the certificates expire. I don't feel this is fair to a customer who has earned these certificates through Gander Moutain Credit Card use.

Why should I be penalized just because they temporarily shut down their online catalog? That's their issue, not the customer's.

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Review
#1045695 Review #1045695 is a subjective opinion of poster.
Product
Gander Mountain Reward Card
Pros
  • Service and array of products
Cons
  • Cancellation of rewards certificates
Reason of review
Not honoring rewards certificates
Loss
$30
Preferred solution
Full refund
2.6
Details
I purchased 2 ice fishing jackets in the past 2 days and was charged sales tax. I live in Minnesota where clothing is tax exempt. I was told the jackets were taxable because they're "sporting gear" which is a crock of ***. I bought a different ice jacket before...
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1 comment
Machele
#1283990

Contact the Minnesota tax agency---go to the main Minnesota website and find the appropriate agency and send them an email regarding how to report a business inappropriately charging sales tax on clothing, etc.

Review
#1005457 Review #1005457 is a subjective opinion of poster.
Cons
  • Unwiilingness to make it right
Reason of review
Taxing a tax exempt product
Loss
$17
Preferred solution
Price reduction
2.7
Details
I purchased a First Alert safe with a battery operated keyboard from Gander Mountain 6 months ago and have been having a hard time getting into the safe. This time it would not let me in at all, so I called the store several times waiting 20 to 30 minutes each time...
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Review
#955298 Review #955298 is a subjective opinion of poster.
Service
First Alert Safe
Reason of review
Return, Exchange or Cancellation Policy

Gander Mountain - Manager Review

2.5
Details
Was standing at the gun counter in the Warminster Pennsylvania store patiently waiting for my number to be called two attendants had finished and never called the next number which would have been mine to help other customers I was waiting there for about 20 to 30 minutes patiently and got passed over manager said if he had known he would have done something and I said to him if I had known I didn't need a number I would have just approached one of those guys which I did in the very beginning that he stopped me to wait for her number to be called worst place ever do not buy from there you can find cheaper at other places or online
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Review
#953857 Review #953857 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Gander Mountain - Gift Card Review from Eau Claire, Wisconsin

3.0
Details
I received a gift card from a friend and found that it never had the money put on it. My friend paid cash and did not keep the receipt. Store told me to call # on back n i was sent to a foreign country, with people who didnt give a ***. Went back to store my friend bought it from and they said nothing they can do. What a rip off. They are making killing off this scam. Just call it Clinton mountain. I used to spend 2 to 3 thousand a year there. WIth a help desk like that i will never spend a dollar there again. I work in retail and theres no way you can not scan a gift card with out puting money on it unless the cashier is pocketing the money. So that means my $25 was stolen. Normally i would not care because its such a small amount, but the help desk was horible. THey told me they do not even work for gander mountain. We live in America and the prices u charge, i cant believe i cant be helped by someone who speaks English. Its sad. Now i know when a relative or friend gives me a gift card make sure they give me a receipt because to many crimals work for crooked companys these days. Its all good, i can by my next rifle n handgun at many other stores.
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Review
#950358 Review #950358 is a subjective opinion of poster.
Product
Gander Mountain Gift Card
Reason of review
Problems with payment
2.8
Details
Bought a Remington 870 new from Gander Mountain. Shot it over the weekend and noticed the wood rubber the receiver when you pumped it..after looking further you could see the wood was cut about 1/4 wrong on one side. took it back to Gander Mountain on Monday and asked...
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Review
#937338 Review #937338 is a subjective opinion of poster.
Product
Remington Arms 870 Pump Action Shotgun
Reason of review
Poor customer service

Short Review on August 07, 2016

3.3
Details
Have a firearm on layaway at the mobile, alabama store, every time i go to pay it takes 45 minutes because no one at the front or at the gun counter knows how to pull up the screen or program to submit payments. I was just told at the front that iit can only be done in the back even though a few days ago i did it at the front. Gander please train your folks!!!!!!!!
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Review
#896394 Review #896394 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
All Gander Mountain Contacts

Gander Mountain Products and Services Reviews

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Latest Question

Gander Mountain Questions
2.9
Details
Gander Mountain, Charlottesville, VA. The cashier's name was Sami. I'll always remember it, because I've never had someone make me feel so agitated and uncomfortable in a retail setting. I had to return a pair of pants that I purchased earlier. When I purchased the...
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Review
#884755 Review #884755 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Cons
  • Rude and slow service
  • Poor customer service
  • No pleased with service
Reason of review
Poor customer service