My husband bought me a pair of pants 2 weeks ago from Gander Mountain. They were a size too big so I went to exchange the exact same pair of pants for a smaller size.
I forgot my receipt at home. No big deal, I thought the cashier could look up the transaction from my credit card. They don't have that capability. However, they do look up the price of the item to be exchanged and if it had gone on sale within 90 DAYS(!) of your purchase they only give you an exchange for that price.
In other words, the pants had been on sale from $39 to $19 sometime within 90 days of my husband purchasing them. So to exchange them I had to pay $20! I find it funny that they don't extend that courtesy of looking up the price when you're purchasing items!!
I will go home and looks for the receipt to return the pants and then I will not be returning to Gander Mountain. We will go in to try things on then buy them online elsewhere.
Product or Service Mentioned: Gander Mountain Cashier.