Gander Mountain - Customer Care Review from Allentown, Pennsylvania

Went in with brother in law he knew what gun he wanted so after waiting 15 mins for someone to get the gun he finally got it and a box of ammo. He rung it up and told us the total and brother in law wanted it on two transactions and the clerk goes "for what can't you pay for it it's easier for me if you do it on one." Brother I. Law went off on him and clerk went to back room finally came back out and said he wouldn't sell the gun to him cause supposibly he said he's buying the gun for me witch is legal but I have my own weapons and I do t need someone to buy me any. Manage came back and looked like a little kid and told us off too. Clerk was pissed over having to do two transactions so we will never be back at gander
View full review
Review
#934125 Review #934125 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

False advertising on price match policy | Gander Mountain in Shippensburg, Pennsylvania

Store would not price match online pricing, even walmart who is a direct competitor less than 10 minutes away. Called the company and was hung up on, had to call back. Was then transferred to customer service and had to leave a message. It looks like the management in the stores do not have the authority to make educated decisions based on real world business practices. In the future, Gander mountain might want to up their level of customer service to compete in the real world and stay in business. I would definitively not do business with this company ever again!
View full review
2 comments
Rifky
#687174

Yea thats dumb, they price match other competitors within a sixty mile radius that has the exact same item in stock or any printed add from any major competitor, so if your overpaying its noones fault but your own, do your research! Also as far as matching online prices like they said earlier you obviously know nothing about quality, return policy or anything else if you think China mart is the holy grail of retail!

Anonymous
#685777

Why do you have to insult people's intelligence? There is no need for that.

This isn't a matter of intelligence. This is a matter of practicality. It is silly to think they would price match something from another store. You want to buy some rinky *** Wal-Mart stuff.

Go right ahead. See what you get. If you had a store (a large commercial store) would you price match things on ebay? that are only a $1?

NO. and why? because you would go out of business. Everyone wants everything for nothing.

You don't like it leave. You can choose to buy it or not.

View more comments (1)
Review
#395949 Review #395949 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

Gander Mountain Reviews

  1. 68 reviews
  2. 39 reviews
  3. 28 reviews
  4. 8 reviews
  5. 13 reviews
Gander Mountain reviews