Im looking for a firearm and registered online for GM last week thinking I might buy it online and immediately received an online email coupon to "unlock $20 off" when you click the "unlock $20 off" it links you to the GM liquidation sale so I thought .....hmmm must have something to do with that so I went in. I picked out a nice Under Armor shirt and went to the register.
When I asked the young gal at the register about the "$20 off" and showed her the email and link on my phone, she said it "wasn't valid because of the liquidation sale". I advised her that the "unlock $20 off" link went straight to the GM promo for the "liquidation sale"......"ALL 126 locations" it said. She wasn't having any of it and really acted like she didn't want me there and simply kept parroting this in a monotone robot voice. I asked for the manager.
Manager came over and repeated what she said......"wasn't valid because of the liquidation sale". I also showed him the email and link on my phone and asked why the "unlock $20 off" went straight to the "liquidation sale" link for "ALL 126 stores". He didn't have an answer. So I asked the manager why GM sends me a $20 off email coupon for a liquidation sale at "All 126 stores" and then says "we can't honor that because there is a liquidation sale going on".
He didn't have an answer.......so I asked "its just a BS scam promotion to get you in the door"?......and he actually shrugged his shoulders and sheepishly nodded his head yes! Guess it's really not his fault.....he's just doing what he's told. But seems like a very lousy company culture of poor company service.
May be just a little thing but think about how many people got emails like this and walked away from GM pissed off when Academy Sports and Outdoors sells things probably cheaper right down the road. If I was a company CEO, I would be thumping heads over silly stuff like this.......
Product or Service Mentioned: Gander Mountain 25 Dollar Off Coupon.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Just awareness to customers not to fall for this fake marketing ploy..