There were at least 6 employees standing behind the counter. One told my husband someone would be with him shortly. No other customers at the counter and 20 minutes later he left. Never Got waited on. They were chatting up laughing not taking care to make a sale. I...
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Review
#925089 Review #925089 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain Estimate Review

2.5
Details
Took an HK 40 in for an estimate this afternoon. Waited 20 mins for an estimate on a 9mm! This was the Raleigh NC store. When I mentioned the discrepancy, the counter guy said, "I didn't do the estimate" - very rude and unprofessional staff in the firearms department.
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Review
#862201 Review #862201 is a subjective opinion of poster.
Service
Gander Mountain Estimate
Reason of review
Order processing issue

Rude Customers Jump The Line Lack Of Service | Gander Mountain review from Charlotte, North Carolina

2.2
Details
I went To Gander Mtn To Purchase a Gun Today. There was One Couple Talking With The One Salesperson Behind The Counter ...After about Fifteen Min In comes Another Guy Next To Me At The Counter...Finally The Gander Mtn Gun Guy Gets Loose And This Guy That came in Way After I did Jumps In Front.....Twenty Five Minutes Of Waiting and This Dude Is Looking and Sighting Every Single Gun In The Store....I Finally Gave Up ...On The Way Out I asked If They Only Had One Salesman In Guns and They Confirmed "Yes " The Salesman Should And Easily could See I Was Ahead Of The Guy That Was About To Wet Hi Pants To Get In Front Of Me......A Similar Event Happened In The Ammo Section Same Store Same BS ! Thats It For Me .......NO MORE TIME TO WASTE THERE.....I AM THROUGH WITH GANDER !!!!
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2 comments
Anonymous
#1151578

You have to speak up for yourself sometimes because no one else will. A lot of people are often in their own little world and he may well not have realized you were next. Simply saying "excuse me, I was next" would have solved the problem.

Anonymous
#1151512

Why didn't you just tell the associate you were there first instead of keeping your mouth shut and going home to complain online?

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Review
#816495 Review #816495 is a subjective opinion of poster.
Cons
  • Customer service
  • Salesperson at gun deptment
Reason of review
Poor customer service

Fishing associate was rude | Gander Mountain review from Charlotte, North Carolina

1.0
Details
Tried talking to fishing associate but he just blew off everything I said and offered no help once i said i didnt want a credit card. He said i could choose any rod from a display then offered the CC i said i had bad credit, then he said oh and said to shop around and he walked away. No other help, i got no help with correct rod, line or bait. i left and went to cabelas got plenty of help even though i didnt get their CC either. I am disappointed with Gander and will inform all my fishing friends from my boat club to stay away.
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Review
#674677 Review #674677 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Rude Behavior

Gander Mountain Cashier Review

1.0
Details
Extremely rude, inept, and condescending employees at the North Charleston, SC. I was in the shoe department for 10 minutes and the employee helped everyone except for me. The cashier was rude and could not even tell me the original price of the "clearance" shoes.
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Review
#584278 Review #584278 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Poor customer service
The store manager, Donald, is so intimidating when me and my wife go there. He yells, "Can I help you!!!!!!!!?" and has this look on his face that is uncomfortable. When I checked out at the front, I asked the cashier who is that guy. She says, "He's the manager,...
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7 comments
Courtnie
#759785

OOOH! An uncomfortable look on his face!

Yeah, he needs treatment right away! I've seen ridiculous stuff on here before but this takes the cake. So he yelled "Can I help you?" How unprofessional! I'd suggest you don't go to CiCi's pizza.

They will freak you out - they all yell "Welcome to Cici's" at the top of their lungs. They do so becaues corporate told them to.

Maybe this manager looks "Uncomfortable" because he doesn't like yelling to the customers but has to. You have no complaint.

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Review
#464354 Review #464354 is a subjective opinion of poster.
Service
Gander Mountain Cashier

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
All Gander Mountain Contacts

Gander Mountain Products and Services Reviews

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