1.1
Details
Poor customer service - Gander Mountain
Poor customer service - Gander Mountain
Poor customer service - Gander Mountain
I purchased a can of fix a flat from gander mountain a day later a friend of mine came over the house to pick my son up for a playdate with his daughter and he said he had a nail in his tire. I told him he walked out because I literally just bought a can of Fix-It I...
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1 comment
Machele
#1778092

These cans of sealant are for emergencies only, of course and if you can pump up the tire and drive to get it fixed or change the flat with the spare that is the best option. In your particular case, sounds like the can was dropped or otherwise damaged.

Most stores have these things so just buy another at Walmart or such and get on with life. The only thing incomprehensible in your missive was something about a "play date." Pray tell, what in the world is that all about?

Review
#1709555 Review #1709555 is a subjective opinion of poster.
Service
Gander Mountain Manager

Gander Mountain Manager Review

1.0
Details
Worse customer service ever! I bought a brand new crossbow today for $650 and drove 2 hours home. When I got home I realized there were pieces missing from the box so I called the store. Spoke to the store manager and the salesman and both said there was nothing they could do - call the manufacturer! They will never see my money again !
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Review
#766915 Review #766915 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Rebate not Honored | Gander Mountain in New Hartford, New York

On 11/3/2014 I placed a Remington Enhances 1911 on layway. The gun was marked $849 under the price was an asterisk followed by "after Gander mail in rebate". 2 Days later I came in and paid for the gun, had it put on my permit and went back to pick it up. I asked what I had to do for the rebate, the clerk said there's no rebate on this gun. I explained what was on the tag when I purchased it. He said He would look to see if there had been a rebate on that gun. A few minutes later He returned and informed me there was no rebate nor had there been on that gun. I thought maybe I made a mistake and left with the weapon. When I got home I went onto the gander web site and lo and behold there had been a rebate that ended on 11/2/2014. The next morning I called the store and spoke to the manager explained everything as I have stated above and in a very polite way was told to stuff it. Tough luck. I have bought 14 handguns from that Gander over the last 4 years and several rifles , never again. It's not the $100 it's that they value my business so little. I hope Bass Pro has a better attitude.
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3 comments
Anonymous
#868021

The Store isnt responsible for the rebates, it is the company's issue

Anonymous
#790165

if I read right rebate expires 11/2/2014 not 11/2/2013 which is almost 8 months in the future just saying

Anonymous
#785077

well lets see.. Rebate expired on 11/2 you bought the gun 11/3.

Last time I checked that is after 11/2 so there for you get no rebate.

your were too late on the deal.. ever hear of you snooze you lose?

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Review
#458048 Review #458048 is a subjective opinion of poster.
Service
Gander Mountain Manager
Loss
$100

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