My complaint is about $146 worth of Gift Cards which the company would not honor . The store was going through bankruptcy and would not honor my gift cards even though it continued to do business for months. I was told by one of the managers to file a claim with the...
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Review
#1403962 Review #1403962 is a subjective opinion of poster.
1.9
Details
I purchased a tent from Gander Mountain in Flint, MI. in June. My family has an annual camping trip at the beginning of August, so I had not used the tent since then. It was a $300, 10 person tent. Advertised as a high quality tent. Upon doing my initial set-up my wife...
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1 comment
Anonymous
#1367228

No my issue is not resolved. How can I resolve this?

Review
#1084145 Review #1084145 is a subjective opinion of poster.
Product
Gander Mountain Tent
Cons
  • Quality of merchandise
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution

Not honoring gift cards | Gander Mountain review from Flint, Michigan

1.0
Details
Purchased a trail cam and bought the protection plan. Camera went bad and summit sent us a gift card to gander mountain to purchase new trail cam and they refuse to honor it. Now we are out about 150 bucks. Not very happy how all this has went down. What a bunch of scammers!
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Review
#1097268 Review #1097268 is a subjective opinion of poster.
Product
Gander Mountain Summit Protection Plan
Reason of review
Bad quality

Gander Mountain - Manager Review from Detroit, Michigan

Three horrible experiences with this location! Don't shop here or give one of you hard earned dollars to support the garbage of employees and store manager that supports their behavior. People at this location do not want to help you at all and don't care! They will flat out lie to you including the store manager about what they have in stock and have been labeled by other Garden Mountain locations as the "black sheep of the district" when asked about certain false information which was given by the staff here. I left my complaint with corporate and hope they take action. I've spent 10 years working in retail and never in my life could I imagine a successful company be represented by such incompetence. I hope the executives of Gander Mountain read this investigate this stores behavior and how they represent their company. Please spread the word and do not support this store.
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1 comment
Anonymous
#1208023

Utica location in Michigan

Review
#913098 Review #913098 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Gander Mountain Clothing Review from Detroit, Michigan

1.7
Details
My name is david and i had an experiance at mentor gander mountain that is crazy. My kids had got me clothing from this store they did not fit and not my style so i returned them on 6/23/16 and i got a store credit so my son and i could online shop for fishing stuff. Would you believe they cancelled my $326 store credit.... And they have not resolved. They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them. I have a business and i would not ever think of stealing from my customers. So if you have anything to return at this store make sure you get a repeipt and make sure this dont happen to you. I cant believe this happened. I am a father of 4 and cant get over the fact that gander mountain would. Not have fixed my issue when i called them an hour after i left store. What are they doing stealing from me? If i do not have resolved by monday 6/27/16 my attorney will be involved.
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Review
#872209 Review #872209 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Gander Mountain Customer Care Review from Washington Township, Michigan

1.0
Details
Horrible service. Went in with intent to purchase gun ($400 retail purchase). Store in Utica, MI. Waited at counter forever, pulled ticket #29 , display showed serving #26 entire time I was there. Several people getting service, not once did sales associate say "we'll be right with you" etc. Not giving $400 of my money to a shleppy store that cant even acknowledge a customers presence. Last time I will ever go there. Will take my money to place that appears to want my business.
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Review
#872310 Review #872310 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
On my semi-auto Remington; the breech started to fail by not closing completely. Took it to local Gander Mountain (G.M.);Figured outdoorsman store, sells firearms, has a Gunsmith service; this should be a NO brainer to these guys. Not Quite. G.M. said they cleaned the...
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1 comment
Machele
#1180799

Find a local gunsmith. There are many in your area.

Review
#876193 Review #876193 is a subjective opinion of poster.

Gander Mountain Credit Card Review

1.0
Details
In November I went to gander mt store in flint picked up a few items 84 dollars worth!!filled out the credit card app paid cash they also charged the credit card 2 months later gettin calls from creditors want me to pay I'm askin for what? My life been a living *** ever since!!
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Review
#791845 Review #791845 is a subjective opinion of poster.
Product
Gander Mountain Credit Card
Reason of review
Problems with payment

Gun counter morans | Gander Mountain review from Oxford Charter Township, Michigan

terrible service, i bought a 22 for my wife , i was told we could register it in her name , we proceeded to fill out the computer paperwork , we completed it and then they told us the could not register the firearm in her name , but if we registered it in my name then all i had to do was just to write a reciept to my wife saying she was the new owner . So to show you how screwed up the system is , it would take 1 hour for me to register the 22 rifle in my name and then i could sign it over to any one i wanted to with a simple hand written note , with only my signature , the people who work at gander mountain gun counter are clueless to the selling of firearms, and information about the selling of firearms , i was in there store for almost 3 hours before i could walk out the door with there answers to my questions about my purchase , and i what to get a refund on the firearm i wanted they would not let me buy even though we passed all the government regulations .
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3 comments
Anonymous
#1100142

O.M.G. Almost the same incident happened to me & ny husband just yesterday 1/23/2016...

We went in with the intentions of my husband buying a house for our home protection , just because i was holding the gun , the clerk asked if the gun was for me or my husband , My husband said it eventually will b hers , so that should have giving the clerk an inclination that my husband was purchasing it . They checked his back ground after we went through the store we pick everything out that we needed, we were there for 1 hour ..we were just about ready to buy it , then the one clerk said that the gun had to be in my name . I had no intentions to purchase a gun in my name , i just want it for the house . i am afraid of guns must less having one in my name , we thought about just leaving , but dd not want to make a scene.

we did not want to make it hard on us for the next time to purchase someone else , because could have put a red flag out on us , this had gotten way out of hand, i came home crying and felt that i was violated of my rights to make my own decision , I wonder if this a the way they are trying to get background checks on everyone these day's . well they should have to make that clear at the beginning of the sale . I ma thinking about filing a complaint on this store . The store went to to is in Shelby township , Michigan , hum funny these stores are so close to each other , what do you think about this ?

do we have a case ? please someone advise >>>>

Anonymous
#1100148
@Anonymous

Sorry I wrote the comment about , I made a few mistakes, we were trying to buying a gun not a house lol ....

Anonymous
#1091791

I purchased a 12 gauge shotgun from a Gander Mountain Sports store in New York State several years ago. The service was very prompt.

I was cleared virtually instantly to purchase the shotgun.

Two years in a combat unit including one year in Vietnam may or may not have had a bearing on the rapidity of the transaction.

I had heard stories that approval might take a while. Not the case here.

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Review
#763831 Review #763831 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
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Gander Mountain Website Review

5.0
Details
*** great company, i dont got no affiliations with gander mountain but they are great. Cabelas is soooo *** expensive now a days so i go with gander mountain because their online stores has everything, their store though needs improving because they need a wider variety in store. I give them a 7 out of 5 great store though.
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Review
#727234 Review #727234 is a subjective opinion of poster.
Reason of review
Good quality