Absolute Worst Customer Service! | Gander Mountain in Rockford, Illinois

Last several visits the store has been understaffed; unable to check-out customers timely and serving customers out of turn. More often than not and the last 4 visits there is always some Boy Scout troop, soccer team,baseball team etc. soliciting for so etching which, although very nobel of Gamder, an irritant at best for a customer of Gander. Icing in the cake was yesterday, went to use a $10 card from Pheasants Forever. Just wanting to use the card up, one box of .22 rang up for $9.99 before tax. The cashier said I could not use it because my purchase was under $10.00. ONE PENNY. While I was waiting to check out, the cashier had a return that need manager approval, he called for a manager 3 times while I waited in lline, no show. After my "decline" to use my $10 card I asked to see a manager, again, no show. I left. Subsequently called the store 30 minutes later to discuss my situation. I was on-hold for approx 5 minutes before I was transferred around, the 5 minutes after that I finally talked to a manager. I also called out that the store is always understaffed. The managers response was because of ISIS, they are busy. I was unaware the Gander manager training program included a political science degree. Additionally, a manager training program should include how to handle customers instead of telling them how busy they are. I told the manager I hope they are so busy they sell out the whole store because I certainly won't be back. I normally receive several hundred dollars worth of Gander gift cards each holiday, I have since contacted my family members and asked for no Gander cards; frankly I would prefer no gift if that was all that was available. Bottom line, one penny, one lousy red cent, a manager who,thinks he understands politics, economics and consumer purchasing behavior coupled with several irritating factors and you lost a loyal customer. I would like a phone call from either a district manager or VP of sales (815) xxx-xxxx if this so important. I will assume no phone call means Gander Management really does not care. Emailed Gander on 12-13-15; no phone call as of 12-16-15
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#752565 Review #752565 is a subjective opinion of poster.
Gander Mountain Cashier
  • Poor response to complaint
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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