Gander Mountain Customer Care Review from Glen Carbon, Illinois

5.0
Details
I was at your Ofallon Illinois store on May 10th and asked a salesman if they would match Cabella's online price for the Vortex Talon HD binoculars. He said he thought he could and called corporate and they told him know which is fine but don't advertise it. I live in Illinois and I like to spend my money as close to my hometown as possible. Cabella's is in Missouri and only a 20 minute drive for me which I did buy online for $279.95 and free shipping. I have all the paperwork if you would like to see it. Like I said don't advertise we will match any online price. I would like to hear why you could not meet the price. My e-mail is cjeter1950@icloud.com. Hope to hear from someone. All I wanted was to spend my money close to home nothing else.
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Review
#856175 Review #856175 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Rude behavior.of manager | Gander Mountain in Springfield, Illinois

I.wanted to return what i had taken as a gift for someone on christmas . No.wonder there was steven who.was taking care of us n bill .they were giving me cash back .a man enters he manager or something ,he says e cannot do nything . He was lik.rude.later .i.told him i am aregular customer .but he wont listen .i was insulted infront of many people around I.am.never going back but i.ll.also lodge a offficial complaint regards I will also would like to have a apology letter . Things will ever go ugly at that place o never knew .i should have listened to a few friends who dont like their customer service either
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1 comment
Rifky
#687183

Hope you spoke better to them than you typed!

Review
#375218 Review #375218 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Loss
$50
After waiting 12 days for a shipment (fishing reel), I called Gander, spoke to customer service, was told he(Ean) would investigate and call me back with an answer. He never did. I called them back a couple of days later, now I was told that the reel is no longer...
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Review
#331279 Review #331279 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

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