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I visited the Woodbridge, VA location yesterday to purchase a 9mm handgun. I'd done my research and knew exactly what I wanted.

As an active federal law enforcement officer, I could have purchased the firearm and walked out with it the same day. I was greeted by the store assistant manager and after a short conversation I was instructed to "take a number" (I was number 94), and someone from the firearms counter would contact me "shortly." I still wonder as to the GANDER MOUNTAIN definition of "shortly." I waited close to 45 or 50 minutes for the Now Serving Sign to change from 93 to 94. There was a young man behind the counter between the archery equipment and the handgun display cases. He was more interested in surfing the internet than asking me if I need assistance.

After looking at some 511 jackets, and returning to the firearms counter, I notice the Now Serving Sign still read 93. A store associate said I would have to wait as he did not work in firearms. Out of frustration I simply left. On my way out, I told the young man at the cashier counter he could tell the firearms staff "Money just walked out the door." I drove to Sharpshooters in Lorton, VA the same afternoon.

I was greeted promptly and waited about 3 minutes for someone to assist me with my purchase of a Glock 9mm Gen 4 pistol. I Purchased the weapon and I was out the door in under 25 minutes.

I spent close to an hour WAITING at GANDER MOUNTAIN with that silly pink number in my hand. I won't be back.

Reason of review: Poor customer service.

Gander Mountain Cons: Customer service experience.

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