On July 17th I purchased a Fugi Mountain Bike from your store in Dickson City PA. As part of the transaction I purchased the annual maintenance agreement at $29.99.
Two weeks ago I took my bike to the store for routine maintenance, and learned the store no longer sells or services bikes.
I asked the store associate since they were no longer servicing bikes could I get a refund. He told me he could not do that and I would have to call Gander Mountain. I asked for the number and he told me to look it up on the internet.
I found a number on the internet, called today, at the person told me she can only help me with on-line sales.
(the number is listed as Gander Mountain Customer Service). I insisted she put me in touch with someone, and she transferred me to a call queue that was never answered.
So now I am writing for guidance on whom I can speak to get this refund for a service I paid for and your company cannot provide.
Store # - 613
Transaction # - 8222
Transaction Date - 7/17/19
my good sam club member # - 861807196
I can be contacted at:
Product or Service Mentioned: Gander Mountain Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $30.
Preferred solution: Full refund.
Gander Mountain Cons: Customer service.