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Gander Mountain Algonquin, IL- Won't remove trigger locks

3.9
Details
I live close to the Gander Mountain in Algonquin IL, so I would like to be able to support them with my business; but they make it difficult. I went into the store last week with the intention of purchasing a Winchester SXP Defender shotgun. The first gun I examined had a few chipped places in the finish, so I declined that one. The second one had a better appearance,so I asked the employee to remove the big yellow trigger lock so I could properly evaluate the length of pull, trigger pull and pump action release. He said he could not do so without permissions from the store manager. When we approached her, she indicated that she "preferred that guns not be dry fired". As the trigger and action are the most critical parts of the gun, I am not about to purchase a gun without dry firing it. The store also has a "all firearm and ammunition sales are final" policy. The store manager is the one who fills out the paperwork for gun sales; so guns sales make more work for her. I do not think she was disappointed when I left the store. If you want to purchase overpriced clothing, they will gladly take care of you, but selling firearms is too much trouble. No wonder there are s more employees in the store than shoppers on most days.
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Review
#872633 Review #872633 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Problem with delivery

Gander Mountain Manager Review from Town N Country, Florida

I was shopping for a double tap 45acp that is in your weekly flyer at the Tampa store on Hillsborough Ave. there was a discrepancy in the flyer add from the online price. Bayley the sales person assisting me went on her radio to ask about it. The manager Dennis came over asking what was wrong. He was extremely rude to me the customer, I can only imagine how he treats the employees. If it weren't for Bayley's professionalism I would have walked out.
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Review
#843925 Review #843925 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

False Advertisement | Gander Mountain in Columbus, Ohio

2.1
Details
Got the new flyer in the mail. Looking through it, I noticed a Ruger LCP at an outrageously high price of $399. Found the local gun shop ad, they had it advertised for $219. On the front page of the Gander Mountain ad, they clearly state that not only do they price match, but they will also give you 10% of the difference! I read the fine print on the back and there was no sign of them not accepting this. I made the trip to the store and asked the sales associate if they would price match. He responded to me that they would, but he had to check their cost first. At this point, I am confused...why would it matter if you are going to match the price? He comes back and says he is sorry but he can not, their cost was $280 and he says the best they could do was $300. I asked for a manager, the manager proceeded to tell me that they can not sell anything for less than they paid....it would be bad business. He also told me that they have this posted at the front of the store. I agreed with him that it's bad business, especially that his competition is obviously purchasing the same items for much less. I'm sure Gander Mountain is a much larger purchaser than any local gun dealer.  After leaving and investigating this issue, I did find in the ad's fine print that you can go to their website for further details.  They do say on the website several things that they will not and can not match prices on.  Wasted a lot of time only to find out the claim on the ad is FALSE. 
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Review
#802553 Review #802553 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Poor response to complaint
Reason of review
Not as described/ advertised

Gander Mountain Manager Review

1.0
Details
Worse customer service ever! I bought a brand new crossbow today for $650 and drove 2 hours home. When I got home I realized there were pieces missing from the box so I called the store. Spoke to the store manager and the salesman and both said there was nothing they could do - call the manufacturer! They will never see my money again !
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Review
#766915 Review #766915 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Bad Experience | Gander Mountain in Oldsmar, Florida

2.0
Details
One of the most negative experiences I have had with a store. My sister gave me a nice sweatshirt for Christmas. I have one like it so wanted a different color. The tag was in it at a cost of $49 plus change and they were selling the same one for that price. The clerk told me because I didn't have receipt I could only get a $19.95 product. They had some sweatshirts on sale for $29 plus change so I paid the extra. I took it to the truck and went back to look at things and go to the bathroom. I noticed the $19 sweatshirts were junk so I decided to take back the one I brought in. The clerk couldn't figure it out so a guy (seemed to be a manager) came up and a girl (very nice) came up to help and he said " I'm just trying to get him out the door". Thank goodness for ***'s and Bass Pro as I will not go one of these stores again. the store I went to was in Oldsmar, FL
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Review
#758626 Review #758626 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • No pleased with service
Reason of review
Poor customer service
WOW whatever you do, do not order any on sale items that they( the store) does not have on hand, you will regret that for sure. I ordered a shotgun that was on sale on their website, they did not have it at store, so i ordered and paid for it at store. They said they...
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Review
#751950 Review #751950 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Order processing issue

Defective Polish P-64 pistol | Gander Mountain in Bowling Green, Kentucky

3.0
Details
I purchased a P-64 pistol from the Gander Mountain in Bowling Green, KY. Upon taking the firearm home, I noticed that the safety lever had broke. When I called the manager at the store, he said that I could pay to have it shipped and repaired at their Kanosha, WI gunsmith shop...if they could actually fix it. When I asked for the number to the Kanosha gunsmith shop, he told me to "Google it". I will not give these thieves another dime of my business.
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Review
#749351 Review #749351 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
Loss
$225
Preferred solution
Let the company propose a solution

Gander Mountain - Manager Review from Scott Depot, West Virginia

1.3
Details
This is the first letter of this type I have ever written. I felt that If I didn't write this letter I would explode. I am very angry with your business at this time. Yesterday, I scheduled a block of my busy day aside to stop in your Gander Mountain, Southridge Center, Charleston WV store to pick up the "Electric Smoker for $79" I saw in your Black Friday advertisement. This was clearly posted on the back page of the advertisement. I stopped in the store and was advised by the store clerk that the Electric Smokers were not available, only the gas smoker had been shipped to them. I was under the impression that if something was advertised, then the store should have had at least one of the smokers in stock. I was advised that none of the advertised electric smokers for $79 had been received in the store. The sales associate told me that he could most likely order me one online. I ask if he would honor the $79 sale pice, he said he would ask his manager. After about five minutes, he came back and advised me that the electric smoker was NOT available online either. This is clearly a case of false advertisement. It is illegal to advertise something that your are not selling, just to get people into your store. This is a very unfair and unethical practice and I am very disappointed that your organization stoops to such shady and illegal business practices. The electric smoker was clearly advertised in your Black Friday Ad, there was NEVER any of the advertised Electric Smokers delivered to your store, the Electric Smoker is not available to be ordered online, is this clearly not a case of FALSE Advertisement? Sincerely, Lora Ann Ball Madison, WV
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1 comment
Dona
#1071458

The whole point was to get you into the store. Now you know.

It used to be the old "bait and switch" game, but now it is just "bait and hope." People are suspicious and tend to get really mad when the product they saw advertised in not available, but it just so happens that a similar one is available, tho for a higher price. Now they just get you into the store with an ad for something at a low price and then say it is not available. Period. No rainchecks.

Sorry. But, feel free to look around the store at our other great deals.

Best to shop at stores that don't pull this stunt. Good luck.

Review
#742145 Review #742145 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
1.0
Details
The Second Amendment Coalition of Florida have had there monthly meeting at the Tall tales restaurant located in Palm Beach Gardens, Florida for the last two and one half years with no problems. We have had our December meeting scheduled since last December. We decided...
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Review
#739933 Review #739933 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Resturant
Reason of review
Poor customer service
Loss
$800
Preferred solution
We will not be having meeting at Gander Mountin in the future.
Tags
  • Restaurant Experience

Unbelievable! | Gander Mountain in Gadsden, Alabama

On September 12th, I took two 1906 Winchesters to get the barrels relined, to Gadsden, Alabama. I thought it was expensive but thought it would be a quick turnaround (but I admittedly did not ask). Near the end of October, they called and said one of them had been returned as being in too poor of a shape to do repairs. I went and picked it up and asked when the other rifle would be fixed. They said nobody was there that could tell me that but "promised" I would be called later that day. I wasn't. Two days later, I sent customer service at Gander Mountain an e-mail. Two days later, no reply. I called customer service on November 3rd. I explained everything. I was promised that I would get a phone call and it would be resolved. Well, I did get a phone call...from the manager of the Huntsville, Alabama store. He seemed very concerned I was having a problem but he realized that it wasn't his store but he Gadsden store and that I would be contacted shortly. Yes, it is two days later and nothing. In my e-mail and phone call I gave them my Gunsmith order number, etc. Did they lose the rifle? Did they give it to someone else? Will they finally tell me to take it to small claims court? This is a company that charges high prices for gun smithing services.
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Review
#729631 Review #729631 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Poor response to complaint
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered