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1.1
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Poor customer service - Gander Mountain
Poor customer service - Gander Mountain
Poor customer service - Gander Mountain
I purchased a can of fix a flat from gander mountain a day later a friend of mine came over the house to pick my son up for a playdate with his daughter and he said he had a nail in his tire. I told him he walked out because I literally just bought a can of Fix-It I...
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1 comment
Machele
#1778092

These cans of sealant are for emergencies only, of course and if you can pump up the tire and drive to get it fixed or change the flat with the spare that is the best option. In your particular case, sounds like the can was dropped or otherwise damaged.

Most stores have these things so just buy another at Walmart or such and get on with life. The only thing incomprehensible in your missive was something about a "play date." Pray tell, what in the world is that all about?

Review
#1709555 Review #1709555 is a subjective opinion of poster.
Service
Gander Mountain Manager

Gave out private info | Gander RV in Iola, Wisconsin

1.0
Details
Still haven't received my license plate for a camper we bought over 6 months ago. Gander rv Rothchild,wi. Rudest and most unprofessional business I have ever seen. We paid for it and never received anything. Contacted Wi DMV and there is no record of receiving anything.
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1 comment
James S
#1768418

Fix the problem now!

Review
#1691624 Review #1691624 is a subjective opinion of poster.
Service
Gander Mountain Manager

Bad business | Gander Mountain in Ocala, Florida

1.0
Details
Went in found water ski on clearance asked sales person if it was a slalom ski. He told me yes so l bought it. Got home only to find out that there should be two. Went back to return and they would not give me money back. Management was rude. Now i why they are closing and reopening under new name. I spent a lot of money there in past years. I will not set foot in new store. All over a measly $35.00 dollars. Now that's bad business.
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Review
#1092720 Review #1092720 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Now I know why a huge store like the gander, usually has very few customers actually at the check out line! The management of Gander needs to make some major changes at this store. They have lost my business over a few dollars. And I do spend $$. Outdoor World for me, even though it is a much longer drive. Marc West Palm Beach, FL...
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1 comment
Anonymous
#1278121

Start keeping your receipts, Marc.

Review
#999276 Review #999276 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
Preferred solution
Gander Management needs to do better job with hiring and training

Gander Mountain Manager Review

1.0
Details
Worse customer service ever! I bought a brand new crossbow today for $650 and drove 2 hours home. When I got home I realized there were pieces missing from the box so I called the store. Spoke to the store manager and the salesman and both said there was nothing they could do - call the manufacturer! They will never see my money again !
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Review
#766915 Review #766915 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Gander Mountain - Manager Review from Scott Depot, West Virginia

1.3
Details
This is the first letter of this type I have ever written. I felt that If I didn't write this letter I would explode. I am very angry with your business at this time. Yesterday, I scheduled a block of my busy day aside to stop in your Gander Mountain, Southridge Center, Charleston WV store to pick up the "Electric Smoker for $79" I saw in your Black Friday advertisement. This was clearly posted on the back page of the advertisement. I stopped in the store and was advised by the store clerk that the Electric Smokers were not available, only the gas smoker had been shipped to them. I was under the impression that if something was advertised, then the store should have had at least one of the smokers in stock. I was advised that none of the advertised electric smokers for $79 had been received in the store. The sales associate told me that he could most likely order me one online. I ask if he would honor the $79 sale pice, he said he would ask his manager. After about five minutes, he came back and advised me that the electric smoker was NOT available online either. This is clearly a case of false advertisement. It is illegal to advertise something that your are not selling, just to get people into your store. This is a very unfair and unethical practice and I am very disappointed that your organization stoops to such shady and illegal business practices. The electric smoker was clearly advertised in your Black Friday Ad, there was NEVER any of the advertised Electric Smokers delivered to your store, the Electric Smoker is not available to be ordered online, is this clearly not a case of FALSE Advertisement? Sincerely, Lora Ann Ball Madison, WV
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1 comment
Dona
#1071458

The whole point was to get you into the store. Now you know.

It used to be the old "bait and switch" game, but now it is just "bait and hope." People are suspicious and tend to get really mad when the product they saw advertised in not available, but it just so happens that a similar one is available, tho for a higher price. Now they just get you into the store with an ad for something at a low price and then say it is not available. Period. No rainchecks.

Sorry. But, feel free to look around the store at our other great deals.

Best to shop at stores that don't pull this stunt. Good luck.

Review
#742145 Review #742145 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
1.0
Details
The Second Amendment Coalition of Florida have had there monthly meeting at the Tall tales restaurant located in Palm Beach Gardens, Florida for the last two and one half years with no problems. We have had our December meeting scheduled since last December. We decided...
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Review
#739933 Review #739933 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Resturant
Reason of review
Poor customer service
Loss
$800
Preferred solution
We will not be having meeting at Gander Mountin in the future.
Tags
  • Restaurant Experience

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