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Gander Mountain Customer Care Review

4.6
Details
I was in the Bowling Green store when checking out, I was surprised at how rude the clerk was. She was very short and if I remember right she had blonde hair. I'm writing this review so maybe y'all can hire more friendly people. Thanks
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Review
#930511 Review #930511 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
1.0
Details
They never have enough staff.Knowledge of firearms staff sucks. Firearms manager is an *** has no clue how to run a department and staff is worthless. Has freshwater fishing product in a area surrounded by the Atlantic Ocean and many salt water rivers.They get rid of...
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1 comment
Willam
#1221302

Salisbury Gander Mountain sucks. Never enough staff and no one has a clue.

Will never step foot in that GM again. They are to worried about credit cards and other stuff you don't need.

Not one person that works in firearms has a clue what they are doing. Sad that they had a good group and got rid of all the smart good people.

Review
#929203 Review #929203 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain - Customer Care Review from Atlanta, Georgia

1.2
Details
Went to Gander Mountain in Lakeworth, TX today to purchase a firearm. I could not find anyone to assist me. I went to the register where one employee was working and asked if anyone else was working there. She said the person in guns was on the phone and others were unloading a truck. We went back to guns and the employee was there, he never once tried to help us so we left. This is the second time I've been here and no customer service. I won't be back!
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Review
#927832 Review #927832 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
I bought a gander mountain meat slicer. Parts were missing. After many calls the store manager at joliet il store said next time I come to ill. From upper peninsula mi to bring it back and since they did not carry that exact model he would upgrade to next size. I wrote...
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Review
#925871 Review #925871 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Problem with delivery
There were at least 6 employees standing behind the counter.One told my husband someone would be with him shortly. No other customers at the counter and 20 minutes later he left. Never Got waited on. They were chatting up laughing not taking care to make a sale. I...
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Review
#925089 Review #925089 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
I went to Gander Mountain with a mint condition acp 1911 45 only been sot 25 times for sight in and plunking a few rounds at can target. the gun was my dads and he gave it to me years ago. The 45 was a MP MODEL which is built to better standards than regular 1911's due...
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Review
#910665 Review #910665 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Service by Mr. Gary Bickham | Gander Mountain in Saint Peters, Missouri

I have never had a fire arm in my hand in my life. My husband and I have become concerned about personal safety of late and decided to look into purchasing a hand gun. I was very nervous. Mr. Bickham made me feel very comfortable in finding the precise hand gun for me. He took my husband and I through each and every hand gun on display. I was able to handle and then become comfortable with a fire arm that suited me the best. Mr. Bickham displayed an admirable patience and source of expertise. I am thrilled with my purchase and the personal service provided me by Mr. Bickham.
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Review
#903640 Review #903640 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Good customer service

Gander Mountain Customer Care Review from Washington Township, Michigan

1.0
Details
Horrible service. Went in with intent to purchase gun ($400 retail purchase). Store in Utica, MI. Waited at counter forever, pulled ticket #29 , display showed serving #26 entire time I was there. Several people getting service, not once did sales associate say "we'll be right with you" etc. Not giving $400 of my money to a shleppy store that cant even acknowledge a customers presence. Last time I will ever go there. Will take my money to place that appears to want my business.
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Review
#872310 Review #872310 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Won't give Gander Mountain anymore business

1.6
Details
With all the sporting goods store and shooting ranges everywhere I'm surprised Ganger Mountain has survived with their poor service and terrible prices. I have purchased several guns, ammo and clothing from my local Gander Mountain in Houston, Texas and also rented their shooting lanes because I want to support my local stores but that is over. Their prices on just about everything are higher than everyone else, especially their guns. What annoys me the most is their lack of service after the sale and their dishonest policies on trades and returns. They really rip people off and I'm done with them. Sorry Amazon, Bulk Ammo, Spring Guns & Ammo and Academy for leaving you guys for a spell but I'm back to stay.
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Review
#859432 Review #859432 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Service
  • Poor response to complaint
Reason of review
Poor customer service
Tags
  • Terrible Customer Care

Gander Mountain Customer Care Review from Glen Carbon, Illinois

5.0
Details
I was at your Ofallon Illinois store on May 10th and asked a salesman if they would match Cabella's online price for the Vortex Talon HD binoculars. He said he thought he could and called corporate and they told him know which is fine but don't advertise it. I live in Illinois and I like to spend my money as close to my hometown as possible. Cabella's is in Missouri and only a 20 minute drive for me which I did buy online for $279.95 and free shipping. I have all the paperwork if you would like to see it. Like I said don't advertise we will match any online price. I would like to hear why you could not meet the price. My e-mail is cjeter1950@icloud.com. Hope to hear from someone. All I wanted was to spend my money close to home nothing else.
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Review
#856175 Review #856175 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service