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2.0
Details
Went to the Middletown, NY store for the first time to buy a firearm.Forget it - the take a number system is for the birds. Be prepared to stand in line for about two hours before you are waited on. I gave up and my wife and I left. Exiting the store we observed...
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Review
#982759 Review #982759 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Pros
  • I guess you could say the store is cleaned
Cons
  • No pleased with service
Reason of review
Poor customer service

Gander Mountain - Customer Care Review

2.2
Details
On three separate occasions they had the slowest customer service in guns. Some of them use the counter tickets, some don't. Bought a gun and the guy took a customer call while helping me that lasted 25 minutes. They helped a guy who had a higher number than me. He wanted the price of a scope and the guy had to back in employees area to find the price. He went missing for 10 minutes. They will not be able to waste my time anymore. To bad I was purchasing 2 handguns for my Christmas presents.
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Review
#978374 Review #978374 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Online ordering | Gander Mountain

i ordered my h usband 2 carharrt shirts both mediums one fits perfect the other is small. Called customer service at gander mtn.com told me i cant return the odd one because i washed it..what the heck how many people wear new colthes without washing them..i didnt think to have him try it on first because the other one fit and of course they didnt come together had to wait like a week for the second shirt to come. well gander u just lost a very good online customer and your supervisor i spoke to is a ***. she tried telling me there is nothing she can do if so then what happened to making customer happy the shirt is made wrong and now i am stuck with a shirt that doesnt fit and out 18.99
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Review
#970600 Review #970600 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer service for online ordering
Reason of review
Return, Exchange or Cancellation Policy
Loss
$19
Preferred solution
Full refund

Gander Mountain Customer Care Review

4.1
Details
Literally the slowest and worst customer service I have ever experienced in any retailer, not just a gun retailer. Not only were they unproductive, they were rude and disgusting towards me as a customer.
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Review
#958529 Review #958529 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
I was in store charlottsville va i was paying for a birthday gift but my card didnt work so i called boyfriend we asked cashier if he could pay on line she said yes and as so as the ticket came on her computer i could go ( not telling eather one of use it would be 2...
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Review
#952613 Review #952613 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
2.1
Details
Stopped by the Lake Worth Gander Mountain since I pass by it on way home, to look over the used gun offerings at their store. I have thought before alot of their new gun selection is over priced, as compared to local competitors such as Academy, ect, however used gun...
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Review
#951576 Review #951576 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Rude and slow service
Reason of review
rude clerk not interested in letting a customer who has the money and knows what is looking for to even SEE if you have the product
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Lake Worth Texas
  • Used Firearms

Gander Mountain Customer Care Review

Poor store customer service, hard to get a sales associate to help. Called headquarters they said they would return a call the next day. This is day 3 and still no return call.
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Review
#943564 Review #943564 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
1.0
Details
Owned a handgun in Florida.Following hurricane Mathew decided to transfer it to Minnesota where I live. Since looting was rampant and was was not going to be there for several months. Took the gun to Gander to avoid the hassle of the airport security. I had no problem...
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Review
#940691 Review #940691 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Horrible customer experience
I put my weapon in condition 2 (no AD)so I could try a holster at Gander Mountain I got thrown out for having a loaded magazine and having the weapon in a holster off my belt and I showed it to them unbelievable !! Several customers overheard and were a appalled ....
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9 comments
Machele
#1229118

You were not dealing with mental giants at Gander Mountain.

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Review
#939169 Review #939169 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain - Customer Care Review from Allentown, Pennsylvania

Went in with brother in law he knew what gun he wanted so after waiting 15 mins for someone to get the gun he finally got it and a box of ammo. He rung it up and told us the total and brother in law wanted it on two transactions and the clerk goes "for what can't you pay for it it's easier for me if you do it on one." Brother I. Law went off on him and clerk went to back room finally came back out and said he wouldn't sell the gun to him cause supposibly he said he's buying the gun for me witch is legal but I have my own weapons and I do t need someone to buy me any. Manage came back and looked like a little kid and told us off too. Clerk was pissed over having to do two transactions so we will never be back at gander
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Review
#934125 Review #934125 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service