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Complaint | Gander Mountain in Houston, Texas

2.2
Details
I bought an RV back in July and I am still waiting for parts and service. I have talked to several people over past several months and each time I been told the parts have not been ordered due to staff turnover. You have actually have had the unit for two months and not all the parts are in. This has been going on for 6 months.
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Review
#1716148 Review #1716148 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
2.0
Details
I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the...
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Review
#988835 Review #988835 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Would not price match
Reason of review
Pricing issue
Loss
$150
Preferred solution
Price reduction
Tags
  • Gander Mountain Price Match
2.0
Details
Went to the Middletown, NY store for the first time to buy a firearm.Forget it - the take a number system is for the birds. Be prepared to stand in line for about two hours before you are waited on. I gave up and my wife and I left. Exiting the store we observed...
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Review
#982759 Review #982759 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Pros
  • I guess you could say the store is cleaned
Cons
  • No pleased with service
Reason of review
Poor customer service

Gander Mountain - Customer Care Review

2.2
Details
On three separate occasions they had the slowest customer service in guns. Some of them use the counter tickets, some don't. Bought a gun and the guy took a customer call while helping me that lasted 25 minutes. They helped a guy who had a higher number than me. He wanted the price of a scope and the guy had to back in employees area to find the price. He went missing for 10 minutes. They will not be able to waste my time anymore. To bad I was purchasing 2 handguns for my Christmas presents.
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Review
#978374 Review #978374 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
2.1
Details
Stopped by the Lake Worth Gander Mountain since I pass by it on way home, to look over the used gun offerings at their store. I have thought before alot of their new gun selection is over priced, as compared to local competitors such as Academy, ect, however used gun...
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Review
#951576 Review #951576 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Rude and slow service
Reason of review
rude clerk not interested in letting a customer who has the money and knows what is looking for to even SEE if you have the product
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Lake Worth Texas
  • Used Firearms

Won't give Gander Mountain anymore business

1.6
Details
With all the sporting goods store and shooting ranges everywhere I'm surprised Ganger Mountain has survived with their poor service and terrible prices. I have purchased several guns, ammo and clothing from my local Gander Mountain in Houston, Texas and also rented their shooting lanes because I want to support my local stores but that is over. Their prices on just about everything are higher than everyone else, especially their guns. What annoys me the most is their lack of service after the sale and their dishonest policies on trades and returns. They really rip people off and I'm done with them. Sorry Amazon, Bulk Ammo, Spring Guns & Ammo and Academy for leaving you guys for a spell but I'm back to stay.
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Review
#859432 Review #859432 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Service
  • Poor response to complaint
Reason of review
Poor customer service
Tags
  • Terrible Customer Care

Very Poor Customer Service | Gander Mountain in Roanoke, Virginia

2.0
Details
***Again, I have posted my experience and no contact or care from Gander mountain. It clearly shows how they feel about customer service.*** **BUYER & SELLER BEWARE** I know it was my decision to sell my firearm, but this is not sitting right to me. I had a Sig Sauer 1911 C3 (Brand New) bought it through Gander Mountain. NO rounds ever fired through is hand gun, it was still in the case. They told me they could only do 60% of the cost. That took me a moment to digest, and got over it. $1099.00 is what it originally cost me. After he came back from the back room, the sales person said he would give me $540 for the gun. That really through me for a loop, that was less than 50% & not 60 % as they promised. Unfortunately I stepped down and took the offer towards a Ruger SR1911. I won't buy any more firearms from Gander ever again, or sell any either. They are not for the customer at all, and take advantage of the American people. Thank You Gander Mountain for a negative buying experience !!
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2 comments
Anonymous
#975025

What other retailer buys firearms. None.

Firearms loss value whether you shot it once or 500 times. Used is used.

Shavon
#975288
@Anonymous

You obviously didn't read or comprehend my post. Typical response. There are many many retailers that buy back firearms that were purchased from them.

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Review
#602934 Review #602934 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

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