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1.0
Details
Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly.....i didn't realize this organzition was closing because they...
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Review
#1045716 Review #1045716 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Went to use the virtual range on 2-11-2017 with my Son.We were going to make a day of it and buy a couple hand guns. When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns...
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Review
#1008067 Review #1008067 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer handling
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Gander Mountain Customer Care Review

1.0
Details
Horrible people at the Mesquite store!!!
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Review
#999108 Review #999108 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
1.0
Details
Owned a handgun in Florida.Following hurricane Mathew decided to transfer it to Minnesota where I live. Since looting was rampant and was was not going to be there for several months. Took the gun to Gander to avoid the hassle of the airport security. I had no problem...
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Review
#940691 Review #940691 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Horrible customer experience
1.0
Details
They never have enough staff.Knowledge of firearms staff sucks. Firearms manager is an *** has no clue how to run a department and staff is worthless. Has freshwater fishing product in a area surrounded by the Atlantic Ocean and many salt water rivers.They get rid of...
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1 comment
Willam
#1221302

Salisbury Gander Mountain sucks. Never enough staff and no one has a clue.

Will never step foot in that GM again. They are to worried about credit cards and other stuff you don't need.

Not one person that works in firearms has a clue what they are doing. Sad that they had a good group and got rid of all the smart good people.

Review
#929203 Review #929203 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain - Customer Care Review from Atlanta, Georgia

1.2
Details
Went to Gander Mountain in Lakeworth, TX today to purchase a firearm. I could not find anyone to assist me. I went to the register where one employee was working and asked if anyone else was working there. She said the person in guns was on the phone and others were unloading a truck. We went back to guns and the employee was there, he never once tried to help us so we left. This is the second time I've been here and no customer service. I won't be back!
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Review
#927832 Review #927832 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain Customer Care Review from Washington Township, Michigan

1.0
Details
Horrible service. Went in with intent to purchase gun ($400 retail purchase). Store in Utica, MI. Waited at counter forever, pulled ticket #29 , display showed serving #26 entire time I was there. Several people getting service, not once did sales associate say "we'll be right with you" etc. Not giving $400 of my money to a shleppy store that cant even acknowledge a customers presence. Last time I will ever go there. Will take my money to place that appears to want my business.
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Review
#872310 Review #872310 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
1.2
Details
This is my first firearm I order in my life but seriously it was not a pleasant experience at all. I ordered a CZ P-07 Duty handgun online. And it says it will be at the store in 3 days. So the fourth day I call the Eau Claire, WI store (Store #114). I choose firearm...
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2 comments
Anonymous
#1167119

Poor service, poorly trained staff and rude staff at the gander mountain firearms dept. has made me a mills fleet farm customer.

I will not shop at gander mountain again! Poor service equals lost customers.

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Review
#554040 Review #554040 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Store staff
  • Customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • poor

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