Complaint | Gander Mountain in Houston, Texas

2.2
Details
I bought an RV back in July and I am still waiting for parts and service. I have talked to several people over past several months and each time I been told the parts have not been ordered due to staff turnover. You have actually have had the unit for two months and not all the parts are in. This has been going on for 6 months.
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Review
#1716148 Review #1716148 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Hello On July 17th I purchased a Fugi Mountain Bike from your store in Dickson City PA. As part of the transaction I purchased the annual maintenance agreement at $29.99. Two weeks ago I took my bike to the store for routine maintenance, and learned the store no longer...
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Review
#1689954 Review #1689954 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Just left the gander outdoors store in Lacrosse WI, (PISSED) I was waiting in line to buy a fish finder with two other people a head of me and three others behind me . with one checker working. The women ahead of me was trying to buy a t-shirt, And all the checker was...
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1 comment
Machele
#1462182

You should have offered the poor woman some advice.

Review
#1232319 Review #1232319 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly.....i didn't realize this organzition was closing because they...
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Review
#1045716 Review #1045716 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Went to use the virtual range on 2-11-2017 with my Son.We were going to make a day of it and buy a couple hand guns. When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns...
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Review
#1008067 Review #1008067 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer handling
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
2.0
Details
I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the...
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Review
#988835 Review #988835 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Would not price match
Reason of review
Pricing issue
Loss
$150
Preferred solution
Price reduction
Tags
  • Gander Mountain Price Match

Refusal of Service Dog | Gander Mountain in Birmingham, Alabama

On Saturday, June 10th at 11:45am at the Montgomery, Al store my service dog in training was refused and we were told he was too big. This is not a valid reason for refusal. Only two questions can be asked concerning a service dog and neither was and we were told we could not enter. This refusal is a misdemeanor crime in Alabama. Please train your employees concerning service animals. They appear to be totally ignorant concerning this access right.
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Review
#1059174 Review #1059174 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
2.1
Details
Stopped by the Lake Worth Gander Mountain since I pass by it on way home, to look over the used gun offerings at their store. I have thought before alot of their new gun selection is over priced, as compared to local competitors such as Academy, ect, however used gun...
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Review
#951576 Review #951576 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Rude and slow service
Reason of review
rude clerk not interested in letting a customer who has the money and knows what is looking for to even SEE if you have the product
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Lake Worth Texas
  • Used Firearms
2.0
Details
Went to the Middletown, NY store for the first time to buy a firearm.Forget it - the take a number system is for the birds. Be prepared to stand in line for about two hours before you are waited on. I gave up and my wife and I left. Exiting the store we observed...
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Review
#982759 Review #982759 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Pros
  • I guess you could say the store is cleaned
Cons
  • No pleased with service
Reason of review
Poor customer service

Gander Mountain Reviews

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Gander Mountain reviews

No one would help | Gander Mountain

I walked in the store in Dothan Alabama four people behind the counter looked as if it was two managers and two cashiers.I wanted to puchase a pair of sunglasses. I stood at the glass case for 15 minutes and these employees was 10 feet away. Never ask can I help you. Lesson learned won't be back
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Review
#1040852 Review #1040852 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service