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Awful Customer Service! | Gander Mountain in Lehigh Acres, Florida

Gander's service dept. is just down right awful. This product description (2" Storm Swim Shads) originally stated there was 6 included in a pack, but they in fact sent me a 3 pack. This was a great deal at this price, with free shipping and all. I assumed I would be getting 6, as I had seen other websites that they do indeed come in 6 packs. I then called and questioned about why I received a 3 pack in the mail when the website lists 6 (They now changed and edited the page by the way). After a short phone session, I didn't get a call back until two days later. You would think they would say, "No problem sir, this is our fault, we'll send you another 3 pack", but NO, they pushed me off and told me basically sorry about my luck. How is it my fault that they put 6 on their website when it was supposed to be 3? It's not like I was trying to catch them on a technicality or get something free out of the deal, I just want what I ordered. Very disappointing. If it wasn't for their free shipping, I wouldn't buy here.
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#303747 Review #303747 is a subjective opinion of poster.
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Gander Mountain Customer Care
Think Gand Mountain and think of price gouging and poor service..... I just shopped at Gander Mountain for a new Bond Arms Derringer. They were over $120.00 more than Cabela's for the exact same product. Also over $100.00 over the listed price from Bond Arms. I...
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5 comments
Anonymous
#785079

I beg to differ. I just recently purchased a rifle that I paid almost $80 less WITH taxes included than most stores were selling it for BEOFRE taxes.. some items yes over priced but not usually.

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#249403 Review #249403 is a subjective opinion of poster.
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Gander Mountain Customer Care