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Gander Mountain - Cashier Review from Dandridge, Tennessee

1.0
Details
Went to the gander mountain that just opened in myrtle beach SC. The cashier was very rude. Then when I came back to return some stuff. Another cashier by the name of DEBBIE was even more rude to me and made snide remarks under her breath to a manager which I heard. Saying I was returning some layout blind grass because "I could not smoke it" I will never shop at gander mountain again. I'll drive 30 more mins to bass pro
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Review
#730634 Review #730634 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Poor customer service

Gander Mountain - Cashier Review from Orlando, Florida

1.0
Details

Update by user Oct 07, 2015

I had a "district Manager" call on September 25th. 18 days after I was told someone would call within 24-48 hours.

He stood his ground and said that managers use their own discretion on any returns. I told him as a customer, I will be using my discretion on where I shop and I nor any of my family will ever step foot in a Gander Mountain again.

There is a bigger issue here now, this company has shown that Customer Service is NOT their priority. And thus in that has lost another customer.

Original review posted by user Sep 07, 2015

Just left the Lake Mary Florida store to return a real tree bathing suit after having it on and getting wet, the bathing suit stretched to the point of me holding it up. I read the return policy, nothing about bathing suits. Went to the store, cashier just needed manager approval the manager said absolutely not since it was hygiene issue. I explained their return policy and that I was not returning it because I didn't like it. He read the return policy went to the register and then looked me in the eye handed me the receipt and said I am not going to do it. He said he didn't care what the return policy was that he has discretion. I called the customer service number and they said the same thing, although NO where on the receipt or website or in store says that. She said it was up to the mangers to do what they want. I have never been more disappointed in a store. I will NOT step foot into another GM rest assure and I will let all my friends know what happened.
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2 comments
Dona
#1030929

Interesting to hear that Gander Mountain has some rather arrogant people working for it. The manager's reasoning lacks in common sense, given what happened. Best to stay away from GM and shop at Cabela's, tho make sure you never shop at ***'s Sporting Goods after how they treated people who ordered stuff a few years ago and then arbitrarily cancelled all their orders in an attempt to become politically correct.

Jessenia
#1030967
@Dona

I still just can not believe it, he was a ***. No other words, He did not care what their return policy said nor the fact that it is not posted anywhere.

I will NEVER step foot in there again.

I wish we had a Cabela's here, we don't but we do have a Bass Pro and I have never had an issue with them. EVER!

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Review
#695567 Review #695567 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Bad quality

Gander mountain, doesn't respect Veterans

1.0
Details
I just reasofly went into one there stores on capital Blvd, in Raleigh NC. My items came up to 36.00 , and I asked for my military discount, as I always do wherever I shop, and the young cashier, informed me , this expense sport store only .. Give military a discount, twice a year, I. Informed the store supervisor, that this was pretty sorry , and I was going to asked all veterans, to please not shop, with them. And only support, stores or , other businesses , that respect what ,our military people, risk their lives, for idiots like them can be free, and safe.. we as veterans, should always, ask, and demand a discount. And support the places , that will show us, how they. Feel about the military.
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2 comments
Anonymous
#1069073

Ohh.. So you served for a coupon...I'm glad you ask for a discount EVERYWHERE you go. You are the kind of guy who gives everyone who wore the uniform a bad name.

Anonymous
#1036210

Looks to me like you're the *** who thinks he's entitled to a discount everywhere he goes just because you have or are serving in the military. Thanks for making the rest of us look bad.

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Review
#679585 Review #679585 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Cons
  • Poor response to complaint
  • Store staff
  • Service
Reason of review
bad policy
Preferred solution
Price reduction

Gander Mountain - Cashier Review from Benton, Illinois

1.0
Details
I am very upset with the grand opening, I was in the store at check out had some shot gun shells and buy one get one shirts. The cashier tells me that those was not the right ones when your appearl lady helped me, so go back to get the right one. When i get back I am suppose to go to the back of the line. I am upset at this point so just leave the store go to parking lot call manager Keith he said come back in a I will try to get you checked out as soon as i can. Never asked employee's name or said I am sorry, seemed like I was a bother. So I will not spend my hard earned money in a place that treats you like a I'm bother or my money does amount to anything. Very disappointed I was excited they was putting it in cause we hunt, fish, camp we are a out doors family. But I will drive to Carbondale before I get treated that way in front of my kids ever again. Marcia Massey
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Review
#633801 Review #633801 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Poor customer service

Gander Mountain Cashier Review

1.0
Details
Extremely rude, inept, and condescending employees at the North Charleston, SC. I was in the shoe department for 10 minutes and the employee helped everyone except for me. The cashier was rude and could not even tell me the original price of the "clearance" shoes.
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Review
#584278 Review #584278 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Poor customer service

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