Bad business | Gander Mountain in Ocala, Florida

1.0
Details
Went in found water ski on clearance asked sales person if it was a slalom ski. He told me yes so l bought it. Got home only to find out that there should be two. Went back to return and they would not give me money back. Management was rude. Now i why they are closing and reopening under new name. I spent a lot of money there in past years. I will not set foot in new store. All over a measly $35.00 dollars. Now that's bad business.
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Review
#1092720 Review #1092720 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Return, Exchange or Cancellation Policy

Gander Mountain Manager Review from Town N Country, Florida

I was shopping for a double tap 45acp that is in your weekly flyer at the Tampa store on Hillsborough Ave. there was a discrepancy in the flyer add from the online price. Bayley the sales person assisting me went on her radio to ask about it. The manager Dennis came over asking what was wrong. He was extremely rude to me the customer, I can only imagine how he treats the employees. If it weren't for Bayley's professionalism I would have walked out.
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Review
#843925 Review #843925 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Bad Experience | Gander Mountain in Oldsmar, Florida

2.0
Details
One of the most negative experiences I have had with a store. My sister gave me a nice sweatshirt for Christmas. I have one like it so wanted a different color. The tag was in it at a cost of $49 plus change and they were selling the same one for that price. The clerk told me because I didn't have receipt I could only get a $19.95 product. They had some sweatshirts on sale for $29 plus change so I paid the extra. I took it to the truck and went back to look at things and go to the bathroom. I noticed the $19 sweatshirts were junk so I decided to take back the one I brought in. The clerk couldn't figure it out so a guy (seemed to be a manager) came up and a girl (very nice) came up to help and he said " I'm just trying to get him out the door". Thank goodness for ***'s and Bass Pro as I will not go one of these stores again. the store I went to was in Oldsmar, FL
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Review
#758626 Review #758626 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • No pleased with service
Reason of review
Poor customer service

Gander Mountain - Manager Review from Gibsonia, Florida

Gander Mountain At 7:27pm 9/29/14 I stopped by the local Gander Mountain to pick up a trail cam and a pocket knife. I have been in the market for a new rifle for a few years now and after talking to a co worker, who is a retired police officer, about the gun laws in Michigan I decided to go ahead and do some shopping while I was there. Now I'm a pretty clean cut guy and nothing about the way that I was dressed or presented myself would have thrown up any red flags for someone not to sell me a firearm. I told the man behind the counter that "I was in to buy a trail cam and have been looking to buy another rifle for awhile now. I was wondering what Michigan's state laws are on buying a rifle with an out of state license"? After taking literally two seconds to look at a piece of paper he stated that he "was not allowed to sell me ANY gun that they carried". When asked if this was a state law or company policy he said its "state law". He never asked me what state that I was from. After buying my things and leaving I decided to do some research on Michigan's state gun laws.... I travel for a living and am pretty clear on what most gun laws are due to the fact that I have bought several firearms in several different states. This particular instance was starting to look a little discriminatory to me due to the fact that he refused to sell me "ANY gun that they carry" when the law clearly states that this is untrue. On the way home I called the manager of the store and politely questioned her about the situation. After I was hung up on once (she said that it was an "accident") she stated that the reason I couldn't buy a rifle from them was "because my state (Oklahoma) was a no sale state" (which is also untrue). I then asked her why he refused to sell me ANY gun without even asking what state I was from? She the stated that he must have thought that I was wanting to buy a handgun with a out of state license. I had made it very clear, from the beginning, that I was interested in a rifle. I do realize that I have a southern accent and am curious if all of this was due to the fact that I am not a "local". Either way this experience has ruined Gander Mountain for me and I will never set foot in another one of their stores, up north or down south. Gander Mountain Marquette, Michigan Doug Cox dfcoxjr@hotmail.com
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Review
#614447 Review #614447 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
Went to my local Gender Mountain (Palm Beach Gardens) and bough a screen enclosure from bugs. Went camping with it one day and the screen enclosure wasn’t able to withstand 10mi wind. It was blown away twice and I had to take it down all together. Went to return the...
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2 comments
Anonymous
#945706

Did you use stakes? Generally any tent structure needs to be staked down in windy environments.

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#456673 Review #456673 is a subjective opinion of poster.
Service
Gander Mountain Manager

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