On the 9th of May, I went to my local Gander Mountain store to use a gift card and $30 of Rewards Certificates.. I purchased $150 of merchandise, used the gift card and tried to redeem the Rewards Certificates.
The sales person said that they would not honor the Rewards Certificates. I asked why ? They said that the corporate office told them in that morning that the certificates were invalid... He gave me a card that had the Gander Mountain website and suggested I contact customer service.......website did not function .
I guess I am out $30...
It is unfortunate that the Gander Mountain company treats its customers in this way. It may be a hint to why they are going out of business.
Product or Service Mentioned: Gander Mountain Reward Card.
Reason of review: Not honoring rewards certificates.
Monetary Loss: $30.
Preferred solution: Full refund.
I liked: Service and array of products.
I didn't like: Cancellation of rewards certificates.