My complaint is about $146 worth of Gift Cards which the company would not honor . The store was going through bankruptcy and would not honor my gift cards even though it continued to do business for months. I was told by one of the managers to file a claim with the...
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#1403962 Review #1403962 is a subjective opinion of poster.
Spent 600 bucks on a bowfishing kit with all the lights bells and wistles it was just to small so i went back same day and they told me they dont return firearms i said it not a firearm just needed a bigger bow az i was to big for it told me to leave told them i was...
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#1364291 Review #1364291 is a subjective opinion of poster.
Just left the gander outdoors store in Lacrosse WI, (PISSED) I was waiting in line to buy a fish finder with two other people a head of me and three others behind me . with one checker working. The women ahead of me was trying to buy a t-shirt, And all the checker was...
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1 comment
Machele
#1462182

You should have offered the poor woman some advice.

Review
#1232319 Review #1232319 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I was foolish enough to purchase the extended warranty plans for the firearms I purchased at gander mountain. I was rudefully informed by a salesmen and then by a store manager that gander mountain warranty plans are no longer honored at any of their stores that are...
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Review
#1074832 Review #1074832 is a subjective opinion of poster.
Product
Gander Mountain Protection Plan
Reason of review
Not as described/ advertised
3.3
Details
On the 9th of May, I went to my local Gander Mountain store to use a gift card and $30 of Rewards Certificates.. I purchased $150 of merchandise, used the gift card and tried to redeem the Rewards Certificates. The sales person said that they would not honor the...
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4 comments
Anonymous
#1350128

I have a couple of $10 rewards certificates that expire in late July and August 2017. I'm staying in Ontario Canada for the summer at a lake and figured I would order some Gander Mtn merchandise online to use up my $20 worth of EARNED reward credit, but there is apparently no functioning online catalog at this time.

The new company "Gander Outdoors" states that you can still use the rewards certificates IN STORE, but this does not help me at all since I'm hundreds of miles from the nearest one, and will not get close to a store location until after the certificates expire. I don't feel this is fair to a customer who has earned these certificates through Gander Moutain Credit Card use.

Why should I be penalized just because they temporarily shut down their online catalog? That's their issue, not the customer's.

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Review
#1045695 Review #1045695 is a subjective opinion of poster.
Product
Gander Mountain Reward Card
Pros
  • Service and array of products
Cons
  • Cancellation of rewards certificates
Reason of review
Not honoring rewards certificates
Loss
$30
Preferred solution
Full refund
1.9
Details
I purchased a tent from Gander Mountain in Flint, MI. in June. My family has an annual camping trip at the beginning of August, so I had not used the tent since then. It was a $300, 10 person tent. Advertised as a high quality tent. Upon doing my initial set-up my wife...
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1 comment
Anonymous
#1367228

No my issue is not resolved. How can I resolve this?

Review
#1084145 Review #1084145 is a subjective opinion of poster.
Product
Gander Mountain Tent
Cons
  • Quality of merchandise
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
2.0
Details
We have been loyal customers for almost two decades, credit card included. We had $60 in rewards and went in today to pick up some favorite items before they were gone forever. With a LOT of items, I was also told they would NOT HONOR THEIR COMMITMENT! We used that...
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1 comment
Anonymous
#1328714

I feel your pain. Same thing happened to us.

We have an $80.00 certificate that is now worthless, yet GM got our money for those purchases to earn the rewards. They gave us a strip of paper and said we could file a claim. The web address only takes you to the usbankruptcycourt.org page.

Nothing there we could find about filing a claim against what GM owes us. What a rip off GM turned out to be!

Review
#1046092 Review #1046092 is a subjective opinion of poster.
Reason of review
Poor customer service

Not honoring gift cards | Gander Mountain review from Flint, Michigan

1.0
Details
Purchased a trail cam and bought the protection plan. Camera went bad and summit sent us a gift card to gander mountain to purchase new trail cam and they refuse to honor it. Now we are out about 150 bucks. Not very happy how all this has went down. What a bunch of scammers!
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Review
#1097268 Review #1097268 is a subjective opinion of poster.
Product
Gander Mountain Summit Protection Plan
Reason of review
Bad quality
1.0
Details
they announced that they were going to close select stores. I visited my local store about one month ago and was told that store would NOT be closing and that I would be able to continue to use my gift card. Well, this past Memorial Day weekend I visited the store to...
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1 comment
Anonymous
#1348980

When you purchase a gift card, you have in fact made an unsecured loan to that company. When that company goes out of business, you have to file a claim with the bankruptcy court just like a vendor that is owed money.

It stinks because you probably will get little if any amount back of your claim. This wasn't Gander Mountain's decision or the liquidators, it is part of the bankruptcy code.

Review
#1054458 Review #1054458 is a subjective opinion of poster.
Product
Gander Mountain Gift Card
Cons
  • Them ripping me off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Full refund
Tags
  • RUDE MANAGER

Bad business | Gander Mountain review from Ocala, Florida

1.0
Details
Went in found water ski on clearance asked sales person if it was a slalom ski. He told me yes so l bought it. Got home only to find out that there should be two. Went back to return and they would not give me money back. Management was rude. Now i why they are closing and reopening under new name. I spent a lot of money there in past years. I will not set foot in new store. All over a measly $35.00 dollars. Now that's bad business.
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Review
#1092720 Review #1092720 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Return, Exchange or Cancellation Policy