Gander Mountain
Reviews and Complaints
High pressure sign up.
Preferred solution: Let the company propose a solution
Unprofessional company extended warranty fraudsters
I was foolish enough to purchase the extended warranty plans for the firearms I purchased at gander mountain. I was rudefully informed by a salesmen and then by a store manager that gander mountain warranty plans are no longer honored at any of their stores that are closing and that they are protected under bankruptcy proceeding.
No refund or compensation would be offered to their customers. I later am informed by a firearms manufacturer that no extended warranty is ever needed as all manufacturers will repair or replace all firearms from original owners that are defective and have not been modified.. Free of charge.
Shipping paid for included. This Gander Mountain extended warranty plan was not needed and is clearly designed to defraud and mislead the customers.
Poor quality tent
- Quality of merchandise
Preferred solution: Let the company propose a solution
Not honoring gift cards
Bad business
Disallowed Rewards Certificate
On the 9th of May, I went to my local Gander Mountain store to use a gift card and $30 of Rewards Certificates.. I purchased $150 of merchandise, used the gift card and tried to redeem the Rewards Certificates.
The sales person said that they would not honor the Rewards Certificates. I asked why ? They said that the corporate office told them in that morning that the certificates were invalid... He gave me a card that had the Gander Mountain website and suggested I contact customer service.......website did not function .
I guess I am out $30...
It is unfortunate that the Gander Mountain company treats its customers in this way. It may be a hint to why they are going out of business.
- Service and array of products
- Cancellation of rewards certificates
Preferred solution: Full refund
They are not honoring gift card
they announced that they were going to close select stores. I visited my local store about one month ago and was told that store would NOT be closing and that I would be able to continue to use my gift card.
Well, this past Memorial Day weekend I visited the store to shop and when I got there I noticed these big signs announcing the closing of the store and when I went to checkout the cashier informed me that they no longer accept the gift cards they sold. I spoke to the store manager and he told me the same thing.
They are closing down Gander Mountain and reopening as Gander Outdoors. WHAT A RIP-OFF!!!!!
- Them ripping me off
Preferred solution: Full refund
Over $20?.....Now I know why Gander Mountain is going out of business....
Im looking for a firearm and registered online for GM last week thinking I might buy it online and immediately received an online email coupon to "unlock $20 off" when you click the "unlock $20 off" it links you to the GM liquidation sale so I thought .....hmmm must have something to do with that so I went in. I picked out a nice Under Armor shirt and went to the register.
When I asked the young gal at the register about the "$20 off" and showed her the email and link on my phone, she said it "wasn't valid because of the liquidation sale". I advised her that the "unlock $20 off" link went straight to the GM promo for the "liquidation sale"......"ALL 126 locations" it said. She wasn't having any of it and really acted like she didn't want me there and simply kept parroting this in a monotone robot voice. I asked for the manager.
Manager came over and repeated what she said......"wasn't valid because of the liquidation sale". I also showed him the email and link on my phone and asked why the "unlock $20 off" went straight to the "liquidation sale" link for "ALL 126 stores". He didn't have an answer. So I asked the manager why GM sends me a $20 off email coupon for a liquidation sale at "All 126 stores" and then says "we can't honor that because there is a liquidation sale going on".
He didn't have an answer.......so I asked "its just a BS scam promotion to get you in the door"?......and he actually shrugged his shoulders and sheepishly nodded his head yes! Guess it's really not his fault.....he's just doing what he's told. But seems like a very lousy company culture of poor company service.
May be just a little thing but think about how many people got emails like this and walked away from GM pissed off when Academy Sports and Outdoors sells things probably cheaper right down the road. If I was a company CEO, I would be thumping heads over silly stuff like this.......
Preferred solution: Just awareness to customers not to fall for this fake marketing ploy.
Betrayed, misled and robbed
Try rewards certificates again
I went to gander mountain to use my reward certificates in early May and a sign posted there indicated my rewards certificates would not be honored. So I left somewhat annoyed.
I checked the gander mountain website today, May 27th, to see what recourse I had. The website indicated they would honor the rewards certificates. I called my local store and they confirmed they would honor the rewards certificates. I went to the store and indeed the rewards certificates were honored.
I was pleased to be able to use my more than $100 in rewards certificates. Using the rewards certificates, and some cash, I purchased men's shoes, shorts, and a shirt.
Each item was on sale for 25% off. So my rewards certificates went further than I thought they would go.
- Purchasing quality merchandise and using rewards certificates
Gander Mtn. Rewards Certificate Issue
I have a couple of $10 rewards certificates that expire in late July and August 2017. I'm staying in Ontario Canada for the summer at a lake and figured I would order some Gander Mtn merchandise online to use up my $20 worth of EARNED reward credit, but there is apparently no functioning online catalog at this time.
The new company "Gander Outdoors" states that you can still use the rewards certificates IN STORE, but this does not help me at all since I'm hundreds of miles from the nearest one, and will not get close to a store location until after the certificates expire. I don't feel this is fair to a customer who has earned these certificates through Gander Moutain Credit Card use.
Why should I be penalized just because they temporarily shut down their online catalog? That's their issue, not the customer's.
B.S. email pricing
Gander Mountain - Gift Card Review
Going out of business ripoff
Refusal of Service Dog
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You should have offered the poor woman some advice.