Gander Mountain - Firearms Review from Mountain View, California

5.0
Details
Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist with my purchase. Got everything I wanted and great help from the man at the gun counter. Waited awhile to speak to someone, but when I was filling out paperwork for the firearm he went and got the other items I wanted. Even got another box of 22 shorts when it said one to a customer. Was very pleased.
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Review
#680162 Review #680162 is a subjective opinion of poster.
Reason of review
Order processing issue

Gander Mountain - Credit Card Review from Mountain View, California

3.1
Details
They will sell you something with out knowing if its in stock or not. They look in there computer and it says its in stock when its not. You order it and 2 hours later you recieve an e-mail that your order has been cancelled. Never by any expensive item from and pay cash like a gun. They make you purchase a gift card for cash to make the purchase. Then when the order is cancelled. You have to wait for them to send you a gift card in the mail, bring it back to the store to get your money back, which takes 7 to 10 days. I've bought alot of things at other stores for cash including guns which I paid cash for and always got paid back cash on the spot when I returned it. I can understand if you buy it on a credit card they credit you back right away. If you pay by check I understand you have to wait for the check to clear before you get a refund. But when you pay cash for something your refund should be on the the spot, as every company I've delt with in the past have done. Shame on you Gander Mountain and your corperate leaders for such a rotten return policy when it comes to a cash purchase.
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Review
#596637 Review #596637 is a subjective opinion of poster.
Product
Gander Mountain Credit Card
Reason of review
Poor customer service

Other Product Review

2.6
Details
Don't bother trying to get a response from e-mails sent VP of sales and marketing he won't return e-mailing you!
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Review
#596508 Review #596508 is a subjective opinion of poster.
Reason of review
Poor customer service

Refund Policy Review

3.4
Details
Paid cash made me wait 7 to 10 days for refund.
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Review
#596265 Review #596265 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
All Gander Mountain Contacts

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