Unbelievable! | Gander Mountain in Gadsden, Alabama

On September 12th, I took two 1906 Winchesters to get the barrels relined, to Gadsden, Alabama. I thought it was expensive but thought it would be a quick turnaround (but I admittedly did not ask). Near the end of October, they called and said one of them had been returned as being in too poor of a shape to do repairs. I went and picked it up and asked when the other rifle would be fixed. They said nobody was there that could tell me that but "promised" I would be called later that day. I wasn't. Two days later, I sent customer service at Gander Mountain an e-mail. Two days later, no reply. I called customer service on November 3rd. I explained everything. I was promised that I would get a phone call and it would be resolved. Well, I did get a phone call...from the manager of the Huntsville, Alabama store. He seemed very concerned I was having a problem but he realized that it wasn't his store but he Gadsden store and that I would be contacted shortly. Yes, it is two days later and nothing. In my e-mail and phone call I gave them my Gunsmith order number, etc. Did they lose the rifle? Did they give it to someone else? Will they finally tell me to take it to small claims court? This is a company that charges high prices for gun smithing services.
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Review
#729631 Review #729631 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Poor response to complaint
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
RE: Complaint for Store #313 5105 Montgomery Highway Dothan, Al. 36303 I would like to register a complaint about the store located in Dothan Alabama. I stopped by this store on 4-29-15 to browse around before heading home after work. They were having red tag sale on...
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Review
#634298 Review #634298 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Gander Mountain Manager Review

The store manager is a *** and they said they would do something for me and then 5 minutes later they recanted their statement.
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#528937 Review #528937 is a subjective opinion of poster.
Service
Gander Mountain Manager

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