Refusal of Service Dog | Gander Mountain review from Birmingham, Alabama

On Saturday, June 10th at 11:45am at the Montgomery, Al store my service dog in training was refused and we were told he was too big. This is not a valid reason for refusal. Only two questions can be asked concerning a service dog and neither was and we were told we could not enter. This refusal is a misdemeanor crime in Alabama. Please train your employees concerning service animals. They appear to be totally ignorant concerning this access right.
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#1059174 Review #1059174 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
I bought a Smith & Wesson 22 on Nov. 27th,2015. The slide had a gap and I took it back on Dec. 1st. They said they had to send it back to S&W and it would be 4-6 weeks. 2 months later I call to check. No gun. 3 months I call. No gun. I ask for S&W phone number. They...
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#814455 Review #814455 is a subjective opinion of poster.
Reason of review
Poor customer service

Everything about Gander Mountain is terrible

5.0
Details
My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into Gander Mountain in Montgomery Alabama was December 2014 in which condition I was shopping for a hand held GPS unit to help me cut a property line through some brush and for various other things. After being in the store for 3 hours, the retail store and manager finally figured out how to turn the dang unit on. After another hour of no one in the store being able to demonstrate how the product worked, I settled for a compass for 19.99 (which has worked great). Fast forward to August 8th, a family member called this location to verify a certain game camera was in-stock so she could come by and purchase it; she lives over an hour away and the associate confirmed they had it. After arriving, she was told that they did not have it in stock, and as a matter of fact they had no fitting the criteria in stock (cellular game camera).So while in the store, she ordered the only one they could get online from Gander Mountain which was a cool $250 more dollars. She was lied too and told she would also need to purchase an SD Card (this camera came with a free card) and had to pay overnight shipping in order to not wait 7-10 business days (my birthday was on the 11th and she wanted to give it to me on my birthday...obviously). After paying for overnight shipping, the camera arrived on the 14th, (yeah, not overnight I know). I placed the Spypoint Live3g (that was purchased total for around $650.00) in the woods on the 21st, and on the 22nd the batteries were dead. So I called Gander Mountain in Montgomery AL to verify if they had the solar panel for this camera in stock, which they said they did. However, upon arriving at the store and waiting another hour, retail associates could not find the solar panel. As a matter of fact, the same retail manager that tried to help me the first time also helped me this time and felt so bad she gave me like a 30% discount on batteries for the camera. I also purchased the solar panel which we had to order online from Gander Mountain while in the store. That evening I go to my brand spanking new, $650 Spypoint Live3G camera to put more batteries in it, and it no longer comes on...completely dead, new batteries and all. So I called Gander Mountain in Montgomery that evening and told them my dilemma; I was given this camera for my birthday, I no longer have the box, and the friend who purchased it for me, cannot find the receipt. All she did have was her order confirmation from Gander Mountain that they emailed to her when she purchased the camera. So I now proceed back to Gander Mountain for the 3rd time ever to swap the camera out. After 1.5 hours in the Montgomery Alabama location, they finally find the "product number" to refund and Gander Mountains system states they sell the camera for only $350 (yeah, that’s $300 less than what my friend paid less 30 days prior). After arguing and threatening to call whomever that will listen, the lady changes the price (to what the order confirmation receipt from Gander Mountain stated that Gander Mountain sold my friend the camera for), they issued me a gift card for that amount and all is well. Not so fast my friend! On August 29th, I find a different camera on Gander Mountains online site, the Covert Blackhawk cellular game camera, call in, speak to an associate and order the camera. She did state that the camera would need to be shipped straight from the manufacturer and that it could "take 2 weeks." Fine. Well, she lied, and I have come to expect this now out of Gander Mountain. Today, September 16, 2015 I call Gander Mountain customer service to check the status, after all, it’s been 2.5 weeks. Guess what, this new very nice young lady tells me my camera was on back order, and it will be October 2, 2015 before it ships and it could take 7-10 days from that day; all total 1.5 months for Gander Mountain to get an almost $400 game camera to me. The associate I purchased the camera from on August 29, 2015 made zero mention about back order; else I would have ordered a different camera. Gander Mountain stinks; save yourself time and stress, you can get better service from even Walmart. I will never shop at Gander Mountain again, and I will certainly tell everyone I know to not get bamboozled by this rag-tag company. Signed, disgusted FORMER customer.
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#700734 Review #700734 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$650

Review in Shopping category from Semmes, Alabama | Gander Mountain review

4.8
Details
Last Fall I talked to Gander Mountain in Semmes, Al about sponsoring, or doing a donation to our Children First PTO Fall Fundraiser. I was told they would be glad to, but needed a good 6-8 weeks notice. So this year they were remembered... we went to them with tax deductible forms and what it was for. They said they would be glad to help! We also went to them with a 7-8 weeks notice! After not hearing back from them...we started calling...Only to be put on hold, then told they'd have to call us back...they were busy! Today is October 1st and our Fall Festival is the 8th! I called again and said Id like to speak with a manager...Then I was informed that they were sorry, but that they had some management changes and the paper work must have been lost and not turned in! Im furious! No one either time I, nor the other person that went in was told that we had to go to their website. Only that they would be glad to assist and they took our paperwork with a smile! THANK YOU GANDER MOUNTAIN! ...SO SAD! C.KITTRELL
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#708960 Review #708960 is a subjective opinion of poster.

Unbelievable! | Gander Mountain review from Gadsden, Alabama

On September 12th, I took two 1906 Winchesters to get the barrels relined, to Gadsden, Alabama. I thought it was expensive but thought it would be a quick turnaround (but I admittedly did not ask). Near the end of October, they called and said one of them had been returned as being in too poor of a shape to do repairs. I went and picked it up and asked when the other rifle would be fixed. They said nobody was there that could tell me that but "promised" I would be called later that day. I wasn't. Two days later, I sent customer service at Gander Mountain an e-mail. Two days later, no reply. I called customer service on November 3rd. I explained everything. I was promised that I would get a phone call and it would be resolved. Well, I did get a phone call...from the manager of the Huntsville, Alabama store. He seemed very concerned I was having a problem but he realized that it wasn't his store but he Gadsden store and that I would be contacted shortly. Yes, it is two days later and nothing. In my e-mail and phone call I gave them my Gunsmith order number, etc. Did they lose the rifle? Did they give it to someone else? Will they finally tell me to take it to small claims court? This is a company that charges high prices for gun smithing services.
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#729631 Review #729631 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Poor response to complaint
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Gander Mountain - Beretta Xtrema2 Trade In Review from Dothan, Alabama

2.6
Details
Went to trade in my Beretta Xtrema2 (one box of shells fired in gun) in like new condition to these young clowns until they told me it was worth $330. What a insult! I dont use this gun and wanted it to find a duck hunter home. I bought my new Browning Citora XS on line an hour later for way less money. So Gander Mountian, up your *** I WILL NEVER GO IN ANOTHER GANDER AGAIN! The kid even told me I was going to be mad. Yep he was right. Maybe thats why the only time your lot is full is when you have a remote motor home sale. Lets see how long you last!
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#615479 Review #615479 is a subjective opinion of poster.
Reason of review
Problems with payment
RE: Complaint for Store #313 5105 Montgomery Highway Dothan, Al. 36303 I would like to register a complaint about the store located in Dothan Alabama. I stopped by this store on 4-29-15 to browse around before heading home after work. They were having red tag sale on...
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#634298 Review #634298 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Gander Mountain Manager Review

The store manager is a *** and they said they would do something for me and then 5 minutes later they recanted their statement.
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#528937 Review #528937 is a subjective opinion of poster.
Service
Gander Mountain Manager

Purchased 2nd day delivery and after 3.5 days still don't have merchandise. | Gander Mountain review from Birmingham, Alabama

I ordered a replacement part for a knee board from Gander Saturday afternoon. I needed it quick so I spent the extra 20 bucks for 2nd day delivery. It is Wednesday am and I still don't haven't received the order. I called customer service and was told 2nd day shipping actually takes 3 days, 1 day to ship from Gander'swarehouse to carrier, then the 2 day delivery. Why was I not told that? They shouldn't advertise 2 day shipping that actually takes 3 days. I wonder if their overnight service is actually over 2 nights............. Gander Mtn sucks! I will never buy anything else from them!
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#493567 Review #493567 is a subjective opinion of poster.
Loss
$20

Contact Gander Mountain Customer Service

Website:
Mailing Address:
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
USA
Phone:
(888) 542-6337
All Gander Mountain Contacts

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Exchange policy sucks | Gander Mountain review from Huntsville, Alabama

I received a 6 qt. Lodge enameled Dutch oven, which was purchased at Gander Mountain, as a gift. The first time I used it, a little piece of porcelain popped out of the bottom of the pot. I'm thinking, no big deal, Lodge warrants their products. I go to Gander Mountain to exchange the pot. Naturally, I do not have the receipt. I was told that they could not authorize exchanges at the store and that I would have to contact corporate customer service. I went to another store that same day who sells the same product and they exchanged it with no hassle. I will NEVER patronize Gander Mountain again.
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#457486 Review #457486 is a subjective opinion of poster.