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Dov Kawamota should be highly praised for his superb customer service at the Woodbridge, VA store. At 74 I needed to replace a handgun that was becoming difficult to shoot. Dov spent much time with me reviewing the options, and pros and cons of various choices...
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Review
#915644 Review #915644 is a subjective opinion of poster.
Service
Gander Mountain Sales Representative
Reason of review
Good customer service

Short Review on September 07, 2016

1.0
Details
Sign says they will match and 10 percent. That is a lie . I called e the gadsden store showing the price the competitor had it for and the store manager hung up on me twice and was rude very rude . Gona be driving past this store from now on and shredding this gander card.
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Review
#914685 Review #914685 is a subjective opinion of poster.
Reason of review
Poor customer service

Gander Mountain - Manager Review from Detroit, Michigan

Three horrible experiences with this location! Don't shop here or give one of you hard earned dollars to support the garbage of employees and store manager that supports their behavior. People at this location do not want to help you at all and don't care! They will flat out lie to you including the store manager about what they have in stock and have been labeled by other Garden Mountain locations as the "black sheep of the district" when asked about certain false information which was given by the staff here. I left my complaint with corporate and hope they take action. I've spent 10 years working in retail and never in my life could I imagine a successful company be represented by such incompetence. I hope the executives of Gander Mountain read this investigate this stores behavior and how they represent their company. Please spread the word and do not support this store.
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1 comment
Anonymous
#1208023

Utica location in Michigan

Review
#913098 Review #913098 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
I went to Gander Mountain with a mint condition acp 1911 45 only been sot 25 times for sight in and plunking a few rounds at can target. the gun was my dads and he gave it to me years ago. The 45 was a MP MODEL which is built to better standards than regular 1911's due...
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Review
#910665 Review #910665 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain - Gift Card Review from Washington, Missouri

3.9
Details
Today, I actually had a great customer service experience from Gander Mountain. I misplaced a gift card. I brought a receipt into the store as the website told me to do. I met with associates up to the manager of the store who gave me the run around and were unfamiliar with there own store policies. Here is where it all turned around. My birthday girl was with me so there was no chance we were not buying a fishing pole while I was there. The receipt had a survey on it. So of course I had my chance to rip them. I told my story and submitted my responses with my complaint. Within one hour I received a phone call from a local number. Kevin said he was reviewing the surveys and wanted to help anyway he could. I told him my story and he apologized, good step one. Then he offered me solutions. Great step two. this man called me on his personal cell phone on a Sunday to try to make things better. In the end, I found my gift card and was absolutely amazed at his efforts. The store manager I could still do without but was thoroughly impressed with Kevin and the customer service provided by him and Gander Miuntain.
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Review
#908865 Review #908865 is a subjective opinion of poster.
Reason of review
Good customer service

Service by Mr. Gary Bickham | Gander Mountain review from Saint Peters, Missouri

I have never had a fire arm in my hand in my life. My husband and I have become concerned about personal safety of late and decided to look into purchasing a hand gun. I was very nervous. Mr. Bickham made me feel very comfortable in finding the precise hand gun for me. He took my husband and I through each and every hand gun on display. I was able to handle and then become comfortable with a fire arm that suited me the best. Mr. Bickham displayed an admirable patience and source of expertise. I am thrilled with my purchase and the personal service provided me by Mr. Bickham.
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Review
#903640 Review #903640 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Good customer service

Gander Mountain Guide Series Jacket Review

1.8
Details
Bought a gander mountain jacket. Good product, however when i noticed that the zipper pocket was broken gander mountain did not stand by their 100% guarantee even though it was a manufacturer defect. As a thru hiker I cannot express how disappointed i was with the customer service and company policy. I would not recommend any gander mountain product if you expect reliability.
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Review
#902851 Review #902851 is a subjective opinion of poster.
Product
Gander Mountain Guide Series Jacket
Reason of review
Damaged or defective

Short Review on August 07, 2016

3.3
Details
Have a firearm on layaway at the mobile, alabama store, every time i go to pay it takes 45 minutes because no one at the front or at the gun counter knows how to pull up the screen or program to submit payments. I was just told at the front that iit can only be done in the back even though a few days ago i did it at the front. Gander please train your folks!!!!!!!!
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Review
#896394 Review #896394 is a subjective opinion of poster.
Reason of review
Poor customer service

Gander Mountain Credit Card Review

I have several in store credit cards everyone of them i can ship on line with except my gander mountain card. Just want to say you have lost allot of my business because I shop on line quite a bit. Sure wish you would change your policy.
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Review
#895468 Review #895468 is a subjective opinion of poster.
Product
Gander Mountain Credit Card
Reason of review
Problems with payment

Short Review on July 30, 2016

Extremely dissatisfied with customer service at the Woodbury MN store. 30 minutes strolling around the store, 10 of which standing at the firearms counter. Not once did anyone stop to ask if they could help me. Im not a shopper, Im a buyer. If I stop at a store there is a 95% chance Im spending money there. Not this time and likely not again with Gander Mountain.
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Review
#891630 Review #891630 is a subjective opinion of poster.
Reason of review
Poor customer service