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Gander Mountain Customer Care Review

4.1
Details
Literally the slowest and worst customer service I have ever experienced in any retailer, not just a gun retailer. Not only were they unproductive, they were rude and disgusting towards me as a customer.
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Review
#958529 Review #958529 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
2.7
Details
I purchased a First Alert safe with a battery operated keyboard from Gander Mountain 6 months ago and have been having a hard time getting into the safe. This time it would not let me in at all, so I called the store several times waiting 20 to 30 minutes each time...
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Review
#955298 Review #955298 is a subjective opinion of poster.
Service
First Alert Safe
Reason of review
Return, Exchange or Cancellation Policy

Gander Mountain - Manager Review

2.5
Details
Was standing at the gun counter in the Warminster Pennsylvania store patiently waiting for my number to be called two attendants had finished and never called the next number which would have been mine to help other customers I was waiting there for about 20 to 30 minutes patiently and got passed over manager said if he had known he would have done something and I said to him if I had known I didn't need a number I would have just approached one of those guys which I did in the very beginning that he stopped me to wait for her number to be called worst place ever do not buy from there you can find cheaper at other places or online
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Review
#953857 Review #953857 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
I was in store charlottsville va i was paying for a birthday gift but my card didnt work so i called boyfriend we asked cashier if he could pay on line she said yes and as so as the ticket came on her computer i could go ( not telling eather one of use it would be 2...
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Review
#952613 Review #952613 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
2.1
Details
Stopped by the Lake Worth Gander Mountain since I pass by it on way home, to look over the used gun offerings at their store. I have thought before alot of their new gun selection is over priced, as compared to local competitors such as Academy, ect, however used gun...
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Review
#951576 Review #951576 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Rude and slow service
Reason of review
rude clerk not interested in letting a customer who has the money and knows what is looking for to even SEE if you have the product
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Lake Worth Texas
  • Used Firearms

Gander Mountain - Gift Card Review from Eau Claire, Wisconsin

3.0
Details
I received a gift card from a friend and found that it never had the money put on it. My friend paid cash and did not keep the receipt. Store told me to call # on back n i was sent to a foreign country, with people who didnt give a ***. Went back to store my friend bought it from and they said nothing they can do. What a rip off. They are making killing off this scam. Just call it Clinton mountain. I used to spend 2 to 3 thousand a year there. WIth a help desk like that i will never spend a dollar there again. I work in retail and theres no way you can not scan a gift card with out puting money on it unless the cashier is pocketing the money. So that means my $25 was stolen. Normally i would not care because its such a small amount, but the help desk was horible. THey told me they do not even work for gander mountain. We live in America and the prices u charge, i cant believe i cant be helped by someone who speaks English. Its sad. Now i know when a relative or friend gives me a gift card make sure they give me a receipt because to many crimals work for crooked companys these days. Its all good, i can by my next rifle n handgun at many other stores.
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Review
#950358 Review #950358 is a subjective opinion of poster.
Product
Gander Mountain Gift Card
Reason of review
Problems with payment

Gander Mountain Customer Care Review

Poor store customer service, hard to get a sales associate to help. Called headquarters they said they would return a call the next day. This is day 3 and still no return call.
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Review
#943564 Review #943564 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
1.0
Details
Owned a handgun in Florida. Following hurricane Mathew decided to transfer it to Minnesota where I live. Since looting was rampant and was was not going to be there for several months. Took the gun to Gander to avoid the hassle of the airport security. I had no problem...
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Review
#940691 Review #940691 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Horrible customer experience
I am a retired peace officer . motor officer SWAT officer also armor and instructor in many fields also worked with Marshall service and FBI . I put my weapon in condition 2 (no AD)so I could try a holster at Gander Mountain I got thrown out for having a loaded...
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9 comments
Machele
#1229118

You were not dealing with mental giants at Gander Mountain.

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Review
#939169 Review #939169 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
2.8
Details
Bought a Remington 870 new from Gander Mountain. Shot it over the weekend and noticed the wood rubber the receiver when you pumped it..after looking further you could see the wood was cut about 1/4 wrong on one side. took it back to Gander Mountain on Monday and asked...
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Review
#937338 Review #937338 is a subjective opinion of poster.
Product
Remington Arms 870 Pump Action Shotgun
Reason of review
Poor customer service