3.5
Details
Broken twice in a row. No packing material - Gander Mountain review
Originally I ordered this during a holiday sale. It arrived in late december broken in multiple places. The tackle box was shipped in a thin cardboard box with no packing material. The replacement process was easy and the backordered requireda wait. On Jan 6 i got the...
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Review
#986520 Review #986520 is a subjective opinion of poster.
Service
Gander Mountain Shipping Service
Cons
  • Poor packing
  • Damaged shipment twice
Reason of review
Damaged or defective
Tags
  • Poor management skills
  • Horrible customer experience

Gander Mountain - Poor Customer Service And Product Review

1.0
Details
I went to shop for a rifle at Gander in Roanoke ,VA today. For a place that claims to be the largest firearm seller in the US, has a lot to learn. Ive worked in the wholesale and retail gun business most of my life, I reload, have guns built, and am a constant hunter. I went looking for an inexpensive rifle in one of the more popular cartridges of today. If it isnt a .270 or 30-06 they dont have it. I found that they had their guns priced about $150-$200 over most everywhere I shop. I went to leave and saw they bought firearms. I showed the attendant an unfired, in the box, like brand new Glock 41 to give me a price… $275… .Are you kidding me? I laughed and found the store manager… I said do you realize this is ridiculous? He didnt act like it mattered. I said you have a beat to *** Winchester Featherweight in the used rack for over $1400? I can buy a brand new one for about $800… I then got corporates number and they had the same feeling the.store manager did. I wont ever step foot in there again. Poor service, poor knowledge, poor management and customer service.
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Review
#965996 Review #965996 is a subjective opinion of poster.
2.3
Details
I always buy the summit protection plans on everything I purchase well first I bought a kid's bow and the cashier pushed the summit plan and after it broke I contacted summit and they told me that the product wasn't even covered so I said ok maybe the cashier made a...
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Review
#984960 Review #984960 is a subjective opinion of poster.
Product
Gander Mountain Summit Protection Plan
Reason of review
Poor customer service
2.7
Details
I purchased a First Alert safe with a battery operated keyboard from Gander Mountain 6 months ago and have been having a hard time getting into the safe. This time it would not let me in at all, so I called the store several times waiting 20 to 30 minutes each time...
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Review
#955298 Review #955298 is a subjective opinion of poster.
Service
First Alert Safe
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
Bought a rifle and they offered a 3 year warranty extension wich i bought. Returned gun 2 yrs later for broken screw. almost 8 weeks later gon returned was told warr. Was only one year but still covered at this point. Replaced with wrong screwand the forearm is loose...
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Review
#991382 Review #991382 is a subjective opinion of poster.
Product
Marlin Firearms 308mx Rifle
Reason of review
Warranty issue
1.0
Details
This is the 1st time I have ever gone online to complain about a store. I purchased about 6 pairs of Guide Series shorts. The in store display clearly says LIFETIME guaranty. I tried to return 1 pair of the shorts, as they were unraveling at the hem. The sales clerk...
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1 comment
Anonymous
#1278121

Start keeping your receipts, Marc.

Review
#999276 Review #999276 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
Preferred solution
Gander Management needs to do better job with hiring and training

Done with Gander Mountain

1.0
Details
Bought boots. Paid $157. SRP=$209. Saw them in flyer from competitor for $99 2 wks later. Blk Fri sale. Don't price match. Get it. What can you do? Anything? Mgr. has discretion. Mgr says can't do anything. I promise I'd spend anything and more in the store that they credit - give me $10? Nada. Telling my sons, my coworkers and anyone else I meet for the next 5 yrs, NEVER GM for anything. They could have made a loyal friend for life for $10 but now they have made a pissed off enemy who will tell everyone how badly they suck and how easily they could have converted the situation. Also, corporate said I'd hear back in 48hrs to my issue. Did I hear from them? What do you think? Done with GM.
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1 comment
Anonymous
#1250367

UPDATE!!!!!

I heard from the company. They reached out and contacted me and heard me out.

They agree there is an issue that needs to be addressed with how they handled it and they offered a positive and acceptable solution. I commend them for doing so; you/we/I really could not ask for more from a corporation than to reach out and admit to an error and express a willingness to make improvements.

They have regained my trust and confidence. I will frequent their stores and support their effort to continue to do better by their customers.

Sincerely,

Bruce Bieber

Review
#966203 Review #966203 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I visited the Woodbridge, VA location yesterday to purchase a 9mm handgun. I'd done my research and knew exactly what I wanted. As an active federal law enforcement officer, I could have purchased the firearm and walked out with it the same day. I was greeted by the...
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Review
#1014772 Review #1014772 is a subjective opinion of poster.
Cons
  • Customer service experience
Reason of review
Poor customer service
2.1
Details
Stopped by the Lake Worth Gander Mountain since I pass by it on way home, to look over the used gun offerings at their store. I have thought before alot of their new gun selection is over priced, as compared to local competitors such as Academy, ect, however used gun...
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Review
#951576 Review #951576 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Rude and slow service
Reason of review
rude clerk not interested in letting a customer who has the money and knows what is looking for to even SEE if you have the product
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Lake Worth Texas
  • Used Firearms
2.2
Details
I went to a local Gander Mountain. I was looking to buy a High End 1911. My budget was about $1000 to $1200. I saw the local store had it in stock. Thinking if I went early on Sunday I wouldn't have to wait to long for help. My mistake, I was one of four customers in...
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Review
#1007701 Review #1007701 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Service
Reason of review
Poor customer service