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1.0
Details
This is the 1st time I have ever gone online to complain about a store. I purchased about 6 pairs of Guide Series shorts. The in store display clearly says LIFETIME guaranty. I tried to return 1 pair of the shorts, as they were unraveling at the hem. The sales clerk...
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1 comment
Anonymous
#1278121

Start keeping your receipts, Marc.

Review
#999276 Review #999276 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
Preferred solution
Gander Management needs to do better job with hiring and training

Gander Mountain Customer Care Review

1.0
Details
Horrible people at the Mesquite store!!!
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Review
#999108 Review #999108 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Pistol being held 44-40 Smith and Wesson | Gander Mountain review

This firearm was bought by the Bryan, Texas store nearly 7 weeks ago. I made first contact. A deal was struck with the store manager with the gun being held for me pending some kind of number from the corporate office. After 6 weeks the gun is still being held because quote that number has not come in from the corporate office. I find this rediculus. I doubt that anyone buys more guns at this store than I do. Talk about bad business ethics. I see now why GAnder is on the slide and Academy right next door has a parking lot that is always full and the Gander lot is always empty.
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Review
#999099 Review #999099 is a subjective opinion of poster.
Product
Smith And Wesson Pistol
Reason of review
Order processing issue

Gander Mountain Gunsmith Service Review

1.0
Details
Took rifle in to have scope mount drilled and tapped, bore sighted,on October 14 took back possession of weapon after Christmas and ZERO work had been done,no reason given for not doing work! REALLY SUCKS!
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Review
#998577 Review #998577 is a subjective opinion of poster.
Service
Gander Mountain Gunsmith Service
Reason of review
Poor customer service
1.8
Details
Bought a rifle and they offered a 3 year warranty extension wich i bought. Returned gun 2 yrs later for broken screw. almost 8 weeks later gon returned was told warr. Was only one year but still covered at this point. Replaced with wrong screwand the forearm is loose...
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Review
#991382 Review #991382 is a subjective opinion of poster.
Product
Marlin Firearms 308mx Rifle
Reason of review
Warranty issue
2.0
Details
I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the...
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Review
#988835 Review #988835 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Would not price match
Reason of review
Pricing issue
Loss
$150
Preferred solution
Price reduction
Tags
  • Gander Mountain Price Match
1.0
Details

Update by user Jan 09, 2017

UPDATE #2 Gander Mountain NOW says I need to count 5-7 business days for shipping. HELLO JACK-WAGON Saturday is a shipping day..!

These idiots are trying to argue with me that Saturday is not a shipping day..

Whatever..! Stay away from all Gander Mountain stores and...

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Review
#988068 Review #988068 is a subjective opinion of poster.
Service
Fedex Delivery Service
Cons
  • Customer service or product quality
  • Rude and slow service
  • Customer service today
Reason of review
Poor customer service
Loss
$189
Preferred solution
Let the company propose a solution
Tags
  • Outdoor Sports
  • hunting equipment
  • Terrible Customer Care
  • Terrible Service Department
3.5
Details
Broken twice in a row. No packing material - Gander Mountain review
Originally I ordered this during a holiday sale. It arrived in late december broken in multiple places. The tackle box was shipped in a thin cardboard box with no packing material. The replacement process was easy and the backordered requireda wait. On Jan 6 i got the...
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Review
#986520 Review #986520 is a subjective opinion of poster.
Service
Gander Mountain Shipping Service
Cons
  • Poor packing
  • Damaged shipment twice
Reason of review
Damaged or defective
Tags
  • Poor management skills
  • Horrible customer experience
2.3
Details
I always buy the summit protection plans on everything I purchase well first I bought a kid's bow and the cashier pushed the summit plan and after it broke I contacted summit and they told me that the product wasn't even covered so I said ok maybe the cashier made a...
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Review
#984960 Review #984960 is a subjective opinion of poster.
Product
Gander Mountain Summit Protection Plan
Reason of review
Poor customer service
2.0
Details
Went to the Middletown, NY store for the first time to buy a firearm. Forget it - the take a number system is for the birds. Be prepared to stand in line for about two hours before you are waited on. I gave up and my wife and I left. Exiting the store we observed...
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Review
#982759 Review #982759 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Pros
  • I guess you could say the store is cleaned
Cons
  • No pleased with service
Reason of review
Poor customer service