2.4
Details
I sent my Ruger mini 14 for a simple trigger assembly fix which was caused by gander mountain in the first place after doing a trigger job on said gun. The rifle was fine until the first job and now they have had my gun since 2/4/17 and it's now 3/14/17. I went into...
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Review
#1021353 Review #1021353 is a subjective opinion of poster.
Service
Gander Mountain Gunsmith Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Garbage Gunsmithing Service
1.0
Details
Went to use the virtual range on 2-11-2017 with my Son. We were going to make a day of it and buy a couple hand guns. When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns...
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Review
#1008067 Review #1008067 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer handling
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
1.0
Details
Bought two pairs of Merrell hiking boots each costing 100 dollars, started to put on one pair and lace holder broke put it back in box and put on other pair. Three weeks later pair, that I was wearing bottom of boot fell apart, my wife boxed up the pair I was wearing...
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1 comment
Anonymous
#1300696

Sounds like a Merrell problem to me.

Review
#1013902 Review #1013902 is a subjective opinion of poster.
Product
Merrell Boots
Cons
  • Sales and management people
Reason of review
Poor customer service
2.0
Details
I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the...
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Review
#988835 Review #988835 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Would not price match
Reason of review
Pricing issue
Loss
$150
Preferred solution
Price reduction
Tags
  • Gander Mountain Price Match

B.S. email pricing | Gander Mountain review

U need to stop sending out emails with discounted pricing. Prices sound great BUT WHEN I GET TO THE STORE IN FAYETTEVILLE NC VERY LITTLE OF THEIR INVENTORY MATCHES THE PRICE DISCOUNT YOU ARE ADVERTISING. I DONT THINK IT'S FAIR U R DOING THIS.
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Review
#1074907 Review #1074907 is a subjective opinion of poster.
Service
Gander Mountain Shopping Advertisement
Reason of review
Not as described/ advertised

Refusal of Service Dog | Gander Mountain review from Birmingham, Alabama

On Saturday, June 10th at 11:45am at the Montgomery, Al store my service dog in training was refused and we were told he was too big. This is not a valid reason for refusal. Only two questions can be asked concerning a service dog and neither was and we were told we could not enter. This refusal is a misdemeanor crime in Alabama. Please train your employees concerning service animals. They appear to be totally ignorant concerning this access right.
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Review
#1059174 Review #1059174 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
NO ONE can get in that Hammock from small children to adult with out being violently thrown on to the cement deck!! My husband was thrown out and you can see his face grimacing with pain as he tried to pick himself up from the cement!! I have photos and it is a piece...
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2 comments
Anonymous
#1321927

I am sorry for your trouble with the hammock. Please give us a call again and speak with someone in our retail operations/store feedback department so we can make this situation right. 888-542-6337 -Gander Mountain Customer Service

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Review
#1040338 Review #1040338 is a subjective opinion of poster.
Reason of review
hammock is dangerous
Loss
$175
Preferred solution
a different hammock that will not hurt people
Tags
  • Horrible customer experience

Rude manager | Gander Mountain review

Its sad your manager at the boaz al store has to comment on facebook saying if us people had better jobs we could afford to shop there.and i do have screen shots of him saying that exact thing.
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Review
#1043781 Review #1043781 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service
2.6
Details
I purchased 2 ice fishing jackets in the past 2 days and was charged sales tax. I live in Minnesota where clothing is tax exempt. I was told the jackets were taxable because they're "sporting gear" which is a crock of ***. I bought a different ice jacket before...
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1 comment
Machele
#1283990

Contact the Minnesota tax agency---go to the main Minnesota website and find the appropriate agency and send them an email regarding how to report a business inappropriately charging sales tax on clothing, etc.

Review
#1005457 Review #1005457 is a subjective opinion of poster.
Cons
  • Unwiilingness to make it right
Reason of review
Taxing a tax exempt product
Loss
$17
Preferred solution
Price reduction
1.0
Details
A sig sauer p238 pistol was purchased on 12/21/16 with pickup scheduled 72 hours after purchase. Went to store in Algonquin ill to pick up gun but was told could not. on 12/25/16 went to store to pick up gun. Three hours latter went back to store to return gun in that...
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1 comment
Anonymous
#1266420

It is their policy to refuse firearm returns. If you paid with a credit card you could call the credit card company to dispute the charges on the grounds that they violated multiple consumer protection laws by charging you for a new fully functional firearm and substituted an old defective one.

If you paid by check or debit contact the bank to dispute the charges for the same reason above.

You might have a hard time getting money back if paid by cash but reporting their consumer violation to your attorney general and/or BBB.org might be a good option as well. You could also find a lawyer and sue them but it would be costly.

Review
#980105 Review #980105 is a subjective opinion of poster.
Product
Sig Sauer P238 Pistol
Pros
  • I guess you could say the store is cleaned
Cons
  • Customer service or product quality
  • Sales and management people
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund