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No one would help | Gander Mountain review

I walked in the store in Dothan Alabama four people behind the counter looked as if it was two managers and two cashiers.I wanted to puchase a pair of sunglasses. I stood at the glass case for 15 minutes and these employees was 10 feet away. Never ask can I help you. Lesson learned won't be back
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Review
#1040852 Review #1040852 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service
NO ONE can get in that Hammock from small children to adult with out being violently thrown on to the cement deck!! My husband was thrown out and you can see his face grimacing with pain as he tried to pick himself up from the cement!! I have photos and it is a piece...
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2 comments
Anonymous
#1321927

I am sorry for your trouble with the hammock. Please give us a call again and speak with someone in our retail operations/store feedback department so we can make this situation right. 888-542-6337 -Gander Mountain Customer Service

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Review
#1040338 Review #1040338 is a subjective opinion of poster.
Reason of review
hammock is dangerous
Loss
$175
Preferred solution
a different hammock that will not hurt people
Tags
  • Horrible customer experience

Gander Mountain Customer Care Review

The Gander Mountain in Lakeville, MN was one of the worst experiences I've had when trying to return an item with a receipt. The manager was terrible rude and the staff was very difficult to deal with. They were not willing to help me at all in any way. I will never shop here again due to terrible customer service.
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Review
#1032578 Review #1032578 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.4
Details
I sent my Ruger mini 14 for a simple trigger assembly fix which was caused by gander mountain in the first place after doing a trigger job on said gun. The rifle was fine until the first job and now they have had my gun since 2/4/17 and it's now 3/14/17. I went into...
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Review
#1021353 Review #1021353 is a subjective opinion of poster.
Service
Gander Mountain Gunsmith Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Garbage Gunsmithing Service
I visited the Woodbridge, VA location yesterday to purchase a 9mm handgun. I'd done my research and knew exactly what I wanted. As an active federal law enforcement officer, I could have purchased the firearm and walked out with it the same day. I was greeted by the...
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Review
#1014772 Review #1014772 is a subjective opinion of poster.
Cons
  • Customer service experience
Reason of review
Poor customer service
1.0
Details
Bought two pairs of Merrell hiking boots each costing 100 dollars, started to put on one pair and lace holder broke put it back in box and put on other pair. Three weeks later pair, that I was wearing bottom of boot fell apart, my wife boxed up the pair I was wearing...
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1 comment
Anonymous
#1300696

Sounds like a Merrell problem to me.

Review
#1013902 Review #1013902 is a subjective opinion of poster.
Product
Merrell Boots
Cons
  • Sales and management people
Reason of review
Poor customer service
1.0
Details
Went to use the virtual range on 2-11-2017 with my Son. We were going to make a day of it and buy a couple hand guns. When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns...
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Review
#1008067 Review #1008067 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer handling
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
2.2
Details
I went to a local Gander Mountain. I was looking to buy a High End 1911. My budget was about $1000 to $1200. I saw the local store had it in stock. Thinking if I went early on Sunday I wouldn't have to wait to long for help. My mistake, I was one of four customers in...
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Review
#1007701 Review #1007701 is a subjective opinion of poster.
Service
Gander Mountain Manager
Cons
  • Service
Reason of review
Poor customer service
2.6
Details
I purchased 2 ice fishing jackets in the past 2 days and was charged sales tax. I live in Minnesota where clothing is tax exempt. I was told the jackets were taxable because they're "sporting gear" which is a crock of ***. I bought a different ice jacket before...
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1 comment
Machele
#1283990

Contact the Minnesota tax agency---go to the main Minnesota website and find the appropriate agency and send them an email regarding how to report a business inappropriately charging sales tax on clothing, etc.

Review
#1005457 Review #1005457 is a subjective opinion of poster.
Cons
  • Unwiilingness to make it right
Reason of review
Taxing a tax exempt product
Loss
$17
Preferred solution
Price reduction

Gander Mountain Sales Representative Review

1.7
Details
*** gun salesmen gave me attitude when two other people cut me off in line as I was waiting for 30 min and served them first, I'm just trying Tokyo take something off layaway... I don't complain much by it was just straight up rude and the consumers didn't even say I'm sorry you were first, these people can *** off.
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Review
#999451 Review #999451 is a subjective opinion of poster.
Service
Gander Mountain Sales Representative
Reason of review
Poor customer service