Filter by rating :
filters
After waiting 12 days for a shipment (fishing reel), I called Gander, spoke to customer service, was told he(Ean) would investigate and call me back with an answer. He never did. I called them back a couple of days later, now I was told that the reel is no longer...
View full review
Review
#331279 Review #331279 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

Gander Mountain...Miss priced product

Tried to buy a Ruger SR-22 rifle which was priced at 279.99. Filled out all the paper work and was about to check out when they decided the gun was 549.99. They claimed the gun had been priced wrong and would not honor the price tag that was actually on the gun. That in my opinion is false advertisement and they should have honored the price tag on the gun. The service associate agreed with me but the manager said he would loose his job if he honored that price. I will not do business with Gander Mountain anymore. Hello Academy!
View full review
1 comment
Rifky
#687193

He was just following business protocol, he cant lose $ on an item, however im not sure whats up with washingtons prices on guns, bc we sell sr22 handguns in our store for $319.99 & rifles for $549.99 so sounds like washington is making a little extra on you guys! Shop online gander mountain dot com, a lot better experience if you know what you want!

Review
#312551 Review #312551 is a subjective opinion of poster.
Service
Gander Mountain Manager
Loss
$279

Gander Moutain Customer Service SUCKS!!! | Gander Mountain review from San Jose, California

A really nice hunting pack was bought for me by my mother-in-law for my birthday from Gander Mountain. The strap on it broke as I was hiking in the mountains on a hunting trip. My mother-in-law couldn't find the receipt for it. I thought, no big deal, I'm sure they'll still replace it. They wouldn't want to lose a lifetime customer over one backpack right?!?! WRONG!!! They told me they saw the purchase under my mother-in-law's name onlline so they would replace the pack.... I had to pay for shipping to ship my broken pack to them (unacceptable) and they sent me an incorrect backpack to replace it that was much cheaper and lower quality. I called customer service and the woman (Heather Williams) was extremely rude and said there is nothing they can do unless I can get my mother-in-law to find a receipt for proof-of-purchase. So now I have NO RECEIPT AND THEY HAVE MY BROKEN BACKPACK!!! I had no proof that I owned this pack anymore so I wrote an email to customer service complaining about the mix-up and gave them 2 options 1) send me back my broken pack so i have proof that i own it 2) send me the CORRECT replacement backpack. THEY CHOSE OPTION 1!!!!!!!!!!!!!!!!!! What kind of place sends a customer their broken item back instead of replacing it????? In that email I also told Heather to forward it to her supervisor and I specifically requested confirmation from that supervisor that they were aware of the situation. It has been 2 days since I received a reply from Heather saying that she sent it to her supervisor, so two days since the supervisor got my email AND STILL NO RESPONSE!!!!! I used to shop there all the time, and just last year my father-in-law bought me a rifle from there that was $800. I can tell you that I'll never shop there again and this is just one of many stops on several blogs to share my experience.
View full review
2 comments
Anonymous
#1177658

Gander Mountain customer service does suck! I just spent 15 minutes on hold with no end in sight.

Ordered online and they promised merchandise would ship in 5 days.

Then received e-mail that it wont ship for more than 2 months and you can't cancel order. Won't buy from them again.

Rifky
#687199

Well obviously they didnt have another one of those packs, you cant blame them for selling out of an item! They would have returned your $ if your mil hadnt have lost the receipt, so they didnt do anything wrong here that i can see!

View more comments (1)
Review
#311862 Review #311862 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

Awful Customer Service! | Gander Mountain review from Lehigh Acres, Florida

Gander's service dept. is just down right awful. This product description (2" Storm Swim Shads) originally stated there was 6 included in a pack, but they in fact sent me a 3 pack. This was a great deal at this price, with free shipping and all. I assumed I would be getting 6, as I had seen other websites that they do indeed come in 6 packs. I then called and questioned about why I received a 3 pack in the mail when the website lists 6 (They now changed and edited the page by the way). After a short phone session, I didn't get a call back until two days later. You would think they would say, "No problem sir, this is our fault, we'll send you another 3 pack", but NO, they pushed me off and told me basically sorry about my luck. How is it my fault that they put 6 on their website when it was supposed to be 3? It's not like I was trying to catch them on a technicality or get something free out of the deal, I just want what I ordered. Very disappointing. If it wasn't for their free shipping, I wouldn't buy here.
View full review
Review
#303747 Review #303747 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

Gander Mountain has no clue!

Ordered from Gander Mtn. web site a muzzell loader. At order time it showed back ordered till 10/4/11. That was fine with me and got a call the day after I ordered online from a GM rep to confirm order and make sure I knew of b/order date. He advised it would by shipped by 10/6/11. Called GM 10/6 to make sure and rep said "O, this order was cancelled". I said not by me and he placed me on hold; only to be transferred to "weapons" area to another rep only to start over. Robert tells me that GM is not getting any more in and they canelled order, sorry we did not let you know. Wonder just how long I would have waited to here; if I had not followed up. They offered no help in replacing the order with another option, nothing......SO STAY CLEAR OF BACK ORDERED ITEMS THIS HOLIDAY SEASON @ GM!!
View full review
1 comment
Anonymous
#389796

looked online at GM's firearms,said in stock. decided to order.

Called retail location and ordered it, must wait 7-10 days to come in. over two weeks go by and i call to be told it's out-of-stock, with no ship date. Back to online and it says in stock......called and was told they have 40 in stock. Called store back to say hey, online has it in stock..ended up in a 3 way call with Retail, Corporate and me....The right hand has no clue what the left is doing and visa versa.

Ended up that Corporate agreed to ship the gun to store and expedite, until the price was discovered to be $100. higher than quoted by the retail location and retail and corporate going back and forth...it get's better......Retail now says that they found a new vendor to buy the gun from.

Sounds as if the online division is run separately from retail. If you special order, be aware and ask questions.

Review
#266584 Review #266584 is a subjective opinion of poster.

Gander Mountain

I have repeatedly requested, and even demanded, that my name be removed from Gander Mountain's mailing list. After two years, I still receive unwanted catalogs and offers. I made a one-time purchase for my grandson at a local retail store, and all of a sudden I receive constant unwanted mail. The request to remove me from Gander Mountain's mailing list was even mailed to the North Carolina address. I will now file a complaint with the Mississippi AG's office. I will never purchase another item from Gander Mountain because they are trying to shove their offers/catalogues down my throat. Nowhere on their web page do they allow a consumer to remove name from mailing list...only by mail, which I did, and was still ignored.
View full review
Review
#265614 Review #265614 is a subjective opinion of poster.
Think Gand Mountain and think of price gouging and poor service..... I just shopped at Gander Mountain for a new Bond Arms Derringer. They were over $120.00 more than Cabela's for the exact same product. Also over $100.00 over the listed price from Bond Arms. I...
View full review
5 comments
Anonymous
#785079

I beg to differ. I just recently purchased a rifle that I paid almost $80 less WITH taxes included than most stores were selling it for BEOFRE taxes.. some items yes over priced but not usually.

View more comments
Review
#249403 Review #249403 is a subjective opinion of poster.
Service
Gander Mountain Customer Care

GANDER MOUNTAIN KEEPS YOU ON A LEASH WITH A SMALL BILL

I bought a Springfield Armory XD 45 and first of all it cost 600$ when every other store was selling it for $450, but i needed to finance it. Then when I received my first bill it said they will beat any price. Little too late now! Also, you can only pay the bill by mail, so if you have anything hinder you from sending it like the ARMY, then you have to shell out a $29 fee. GANDER MOUNTAIN SUCKS! I got my gun financed for $600 and I still owe $250 on it 1 year later. They are blood suckers!
View full review
4 comments
Rifky
#687207

Haha im mad bc I was too broke to buy this gun & now im mad bc its been a year & i cant pay a $600 bill in a year! Wow, you really should go play some roulette or something lol

Anonymous
#254967

You sound pretty *** to me. You are mad at Gander Mountain because YOU couldn't afford to pay for the gun outright and are still paying for it?

Hmmmmmmm.....

:? :roll :x

Anonymous
#228034

If you had to finance it you really couldn't afford it. :x :grin

Anonymous
#214463

Let's see. You find the Armory XD45 at Gander for $600 and you say everyone else was selling it for $450.

Why were you *** to buy it at Gander in the first place?

You should have bought it at the other store where you would have saved $150 off the top and wouldn't have been paying it 1 year later. Talk about dumb...

View more comments (3)
Review
#162765 Review #162765 is a subjective opinion of poster.