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No ammo for 22 after sales person said they had a pallet full in back room. | Gander Mountain review from Holland, Ohio

2.5
Details
On 3-4-15 in the evening around 7;00 p, m. I went to gander mountain to purchase a 22 pistol. I TALKED to a salesperson named Tim about this perchase and he adivised me there was shells for a 22 pistol if indeed you were to purchase a 22 pistol. So I PURCHASED a 22 pistol under the asumetion that I could get at the very least 200 rounds for my 22 pistol.Tim then walked into the back room and came out with 2 boxes of shells and said they were 29.95 dollars apiece. He also told me that there was a pallet of 22 shells in the back room but he couldn't sell me any of them because they were saving them for a sale on the 12 of March. I feel gander mountain missled me in my purchase and in the very least should sent me a coupon for a purchase of 22.
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Review
#603898 Review #603898 is a subjective opinion of poster.
Cons
  • No 22 ammo
Reason of review
Not as described/ advertised

Very Poor Customer Service | Gander Mountain review from Roanoke, Virginia

2.0
Details
***Again, I have posted my experience and no contact or care from Gander mountain. It clearly shows how they feel about customer service.*** **BUYER & SELLER BEWARE** I know it was my decision to sell my firearm, but this is not sitting right to me. I had a Sig Sauer 1911 C3 (Brand New) bought it through Gander Mountain. NO rounds ever fired through is hand gun, it was still in the case. They told me they could only do 60% of the cost. That took me a moment to digest, and got over it. $1099.00 is what it originally cost me. After he came back from the back room, the sales person said he would give me $540 for the gun. That really through me for a loop, that was less than 50% & not 60 % as they promised. Unfortunately I stepped down and took the offer towards a Ruger SR1911. I won't buy any more firearms from Gander ever again, or sell any either. They are not for the customer at all, and take advantage of the American people. Thank You Gander Mountain for a negative buying experience !!
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2 comments
Anonymous
#975025

What other retailer buys firearms. None.

Firearms loss value whether you shot it once or 500 times. Used is used.

Shavon
#975288
@Anonymous

You obviously didn't read or comprehend my post. Typical response. There are many many retailers that buy back firearms that were purchased from them.

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Review
#602934 Review #602934 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Gander Mountain not honoring their advertised deal!!!!

1.0
Details
GANDER MOUNTAIN LOST A CUSTOMER! They offered a Buy one Get one free on a St. Croix spinning rod. I tried to place my order online but it would not accept the offer. I went into CHAT help and they said it is posted in error. I asked if they would honor the advertised deal. A resounding "NO" was the answer I received. I saved my chat logs which they admit to the rod being advertised as a BOGO. So it was my tough luck spending almost an hour trying to figure out why the deal would not finalize. CABELA'S WOULD HAVE HONORED THEIR ADVERTISED PRICE!
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1 comment
Anonymous
#966196

They would not honor the Buy one get one free after spending over an hour initially with ordering and customer service. Then they came back and said we will not honor the Buy one get one as it was advertised.

They offered me 15% then 25% off the new rod.

I said keep it. I will go with vendors that stand behind their advertised deals.

Review
#602103 Review #602103 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Honor the advertised deal!

Gander Mountain - Scope Cover Review from Tyler, Texas

1.3
Details
This is the poorest run sporting goods store I have ever been in. They never have what you are shopping for. I asked for a certain caliber bullets they were out. I asked for a scope cover they were out. Look like a good place for a sporting goods store. The teenager girls that were checking you out we're slow and slower witted I finally put the items down I was going to purchase and left. I will not be back. I will be taking my business to Basspro shop.
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Review
#601318 Review #601318 is a subjective opinion of poster.
Reason of review
Poor customer service

Gander Mountain - Rifle Review from Colleyville, Texas

I took my rifle back for the 2 time cause it was doing the same thing I took it back for the first time when I was called a ***. I was told that the rifle would be sent off within 3 days.IIt's been 4 weeks and the gun has just arrived at Smith and Wesson. My experience with Gander Mountain has been the worst experience I have ever went through to just get a rifle fixed. Keep in mind that I bought and paid cash for this rifle at Gander Mountain. In my personal opinion. They are a joke when it comes to their Gun department.
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Review
#599269 Review #599269 is a subjective opinion of poster.
Reason of review
Poor customer service

Gander Mountain - Credit Card Review from Mountain View, California

3.1
Details
They will sell you something with out knowing if its in stock or not. They look in there computer and it says its in stock when its not. You order it and 2 hours later you recieve an e-mail that your order has been cancelled. Never by any expensive item from and pay cash like a gun. They make you purchase a gift card for cash to make the purchase. Then when the order is cancelled. You have to wait for them to send you a gift card in the mail, bring it back to the store to get your money back, which takes 7 to 10 days. I've bought alot of things at other stores for cash including guns which I paid cash for and always got paid back cash on the spot when I returned it. I can understand if you buy it on a credit card they credit you back right away. If you pay by check I understand you have to wait for the check to clear before you get a refund. But when you pay cash for something your refund should be on the the spot, as every company I've delt with in the past have done. Shame on you Gander Mountain and your corperate leaders for such a rotten return policy when it comes to a cash purchase.
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Review
#596637 Review #596637 is a subjective opinion of poster.
Product
Gander Mountain Credit Card
Reason of review
Poor customer service

Other Product Review

2.6
Details
Don't bother trying to get a response from e-mails sent VP of sales and marketing he won't return e-mailing you!
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Review
#596508 Review #596508 is a subjective opinion of poster.
Reason of review
Poor customer service

Refund Policy Review

3.4
Details
Paid cash made me wait 7 to 10 days for refund.
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Review
#596265 Review #596265 is a subjective opinion of poster.
Reason of review
Poor customer service

.22 Shells | Gander Mountain review from Monroe, Utah

Had ordered .22 shell online, they wrote me just last week after postponing them for month and told me they couldn't get them anymore and canceled my order, they had them when i ordered them, I will not do business with these guys anymore.. They don't keep their promise, when ordered it said on their site shipped within 24 hrs, Bad people to order from, watch out, go to sportsmen warehouse or midway arms they are the ones to buy from. Beware of Gander Mountain, the things they offer they can't deliver on so if I testify not to order on they website,
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1 comment
Anonymous
#953791

You can't get them anywhere , so shut up your winning !

Review
#594553 Review #594553 is a subjective opinion of poster.
Reason of review
Problem with delivery

Gander Mountain Sales Representative Review

2.8
Details
Have been standing at the gun counter for 45 minutes and counting without even an acknowledgement. Rep has walked past 2 or 3 times without so much as a thank you for waiting.
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Review
#587483 Review #587483 is a subjective opinion of poster.
Service
Gander Mountain Sales Representative
Reason of review
Poor customer service