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Gander Mountain - Customer Care Review from Farragut, Tennessee

3.0
Details
I tried to purchase a Beretta shot gun in Jackson,Tn. and after standing at the firearms counter for 25 min. I gave up and left the store. 4 sales people and not one would even look my direction. It was ad if the last thing they wanted to do was make a sale. I went back 3 days later and tried again ,finally a young sales clerk retrieved the firearm for me and went into the back room with it, after 20+ min.,no sales clerk, no shotgun , no explanation, I left again. Finally last night I went in to buy the darned thing, 18 min. Before sales guy to asks to help.I order up the same firearm I've been trying to purchase. Salesman takes into back room and gone, 19 min later comes out without firearm and we start paper work,10 min later he inspects and we are off to a new phase of transaction. Back to back room 5 min.later comes out and asks if I need accessories, I say no and he keeps on about cleaning kits , ammo and the likes, I say no thanks,I just want the shotgun. Now he has to go to office for additional paper work, returns and tries to sell me a warranty, this *** keeps going on and on, in the meantime he tells another customer he hasn't had his break yet so it will be a while until he can help them.Finally I'm walking out with new firearm. Total time for transaction? 1 hour 4 min. Wife has the audacity to ask me if I want to look at work boots that are on sale.I gave her a look that let her know that Gander Mountain had just lost a customer.
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Review
#639839 Review #639839 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Price Policy Review

1.0
Details
Worst in store price matching policy ever. Do not shop at Gander Mountain. I hope they close this crooked store and take your horrible workers with you.
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Review
#637813 Review #637813 is a subjective opinion of poster.
Reason of review
Bad quality

Rod Review

1.0
Details
i bought a rod and reel with the insurance on both i broke them in an accident and the only replaced the pole not the reel. Said it was because i had the wrong coverage when i had same on both !
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Review
#634835 Review #634835 is a subjective opinion of poster.
Reason of review
Warranty issue
RE: Complaint for Store #313 5105 Montgomery Highway Dothan, Al. 36303 I would like to register a complaint about the store located in Dothan Alabama. I stopped by this store on 4-29-15 to browse around before heading home after work. They were having red tag sale on...
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Review
#634298 Review #634298 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Poor customer service

Gander Mountain - Cashier Review from Benton, Illinois

1.0
Details
I am very upset with the grand opening, I was in the store at check out had some shot gun shells and buy one get one shirts. The cashier tells me that those was not the right ones when your appearl lady helped me, so go back to get the right one. When i get back I am suppose to go to the back of the line. I am upset at this point so just leave the store go to parking lot call manager Keith he said come back in a I will try to get you checked out as soon as i can. Never asked employee's name or said I am sorry, seemed like I was a bother. So I will not spend my hard earned money in a place that treats you like a I'm bother or my money does amount to anything. Very disappointed I was excited they was putting it in cause we hunt, fish, camp we are a out doors family. But I will drive to Carbondale before I get treated that way in front of my kids ever again. Marcia Massey
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Review
#633801 Review #633801 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Poor customer service

Rude customer servive | Gander Mountain review from Lexington, North Carolina

I went to the store I Winston-Salem, NC. looking for a monocular I saw online.I got there early Sat. morning few customers. I found what I was looking for.They only had one on display so I asked the guy working in that department for some help and he told me if it's not on display we don't have it. So I left and went to *** Sporting Goods where the staff was very helpful and made a sale. Side note there gun prices run 20% higher than any chain store I have ever been in. Bottom line I don't know how they stay in business. I'll never go back and I will tell everybody I know stay away!!!!!!!
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Review
#633661 Review #633661 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details
DON'T BUY A PROPLAN FROM GANDER MTN. The services provided are simply not worth it. Something that should have made my life easier turned out to be a frustrating 2+ month waiting game. I had to stay on Gander Mtn. at every turn to get service. They repeatedly failed to...
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Review
#631196 Review #631196 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Other Product Review

Winchester VA, would not honor their own extended warranty and would not assist with manufacturers warranty. All was money badly spent. Never again.
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Review
#629005 Review #629005 is a subjective opinion of poster.
Reason of review
Warranty issue

Firearm Review

1.0
Details
I purchased a firearm from the gander mountain in champaign il and brought it to the range and it didn't work. It was under warranty so i brought it in to be fixed. They told me it would be back to me in three days...its been 3 weeks. When i go in to ask when im going to get it back they play dumb and say they haven't heard back from wherever they sent it...
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Review
#628044 Review #628044 is a subjective opinion of poster.
Reason of review
Damaged or defective

Gander Mountain Greenwood Indiana Horrible Customer Service

2.7
Details
I tried to buy a gun at this location on Black Friday. Due to so many background checks it was delayed. I was told to come back there after three days if i didn't here from them and i would be able to finish buying the gun. I went back a week later and the guy at the counter told me my application was denied. I asked why? He turned around and said he couldn't tell me. I pressed further and he would not speak anymore to me and stood with his back turned. After calling the FBI helpline, requesting a reason why I was denied and waiting another week, I received a letter detailing that I was not denied and it was the stores error. I was never denied, they put my application in the wrong file, and would not take the time to double check. I had spent a couple thousand dollars there in the previous year. NO MORE. I went and bought the same gun at *** Gander Mountain in Greenwood Indiana is only helpful when they think they are getting paid or getting commission, they showed their true colors and I will tell all I can about my experience.
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Review
#627025 Review #627025 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution