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1.0
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The greenfield indiana store could give a *** about thier customers! I will never spend one more dime at gander mtn!!!!!!!! Cabela's just opened up not far.........and they are cheaper!
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Review
#697920 Review #697920 is a subjective opinion of poster.
Reason of review
Poor customer service

Gander Mountain - Cashier Review from Orlando, Florida

1.0
Details

Update by user Oct 07, 2015

I had a "district Manager" call on September 25th. 18 days after I was told someone would call within 24-48 hours.

He stood his ground and said that managers use their own discretion on any returns. I told him as a customer, I will be using my discretion on where I shop and I nor any of my family will ever step foot in a Gander Mountain again.

There is a bigger issue here now, this company has shown that Customer Service is NOT their priority. And thus in that has lost another customer.

Original review posted by user Sep 07, 2015

Just left the Lake Mary Florida store to return a real tree bathing suit after having it on and getting wet, the bathing suit stretched to the point of me holding it up. I read the return policy, nothing about bathing suits. Went to the store, cashier just needed manager approval the manager said absolutely not since it was hygiene issue. I explained their return policy and that I was not returning it because I didn't like it. He read the return policy went to the register and then looked me in the eye handed me the receipt and said I am not going to do it. He said he didn't care what the return policy was that he has discretion. I called the customer service number and they said the same thing, although NO where on the receipt or website or in store says that. She said it was up to the mangers to do what they want. I have never been more disappointed in a store. I will NOT step foot into another GM rest assure and I will let all my friends know what happened.
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2 comments
Dona
#1030929

Interesting to hear that Gander Mountain has some rather arrogant people working for it. The manager's reasoning lacks in common sense, given what happened. Best to stay away from GM and shop at Cabela's, tho make sure you never shop at ***'s Sporting Goods after how they treated people who ordered stuff a few years ago and then arbitrarily cancelled all their orders in an attempt to become politically correct.

Jessenia
#1030967
@Dona

I still just can not believe it, he was a ***. No other words, He did not care what their return policy said nor the fact that it is not posted anywhere.

I will NEVER step foot in there again.

I wish we had a Cabela's here, we don't but we do have a Bass Pro and I have never had an issue with them. EVER!

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Review
#695567 Review #695567 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Reason of review
Bad quality

Bait and Switch | Gander Mountain review from Buffalo, New York

Same comment as others, told to just return the item if it breaks in the year. My son purchased the protection plan for his BB Gun. It broke and we tried to return it to the store and were told to call the 800#. We were then told they would e-mail us a shipping label. Some how I got the e-mail telling me they would send me the shipping label, but never got a shipping label. I called back and they said they would send another one. I asked to have it mailed to me rather than e-mail. This to never arrived and by the time I called back the contract was closed and there was nothing they could do. I hope Gander Mountain prides it's self on taking money from a 7 year old!!!
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2 comments
Kerwin
#1029666

Hello - I am very sorry to hear that this was your experience when trying use your Summit Protection Plan for your sons broken bow. Please email me at google@gandermountain.com so we can get this fixed for you right away. Thank you, Sandra

Kerwin
#1029633

Hello - I am very sorry to hear that you are having this experience and would like to help get this fixed for your son - he absolutely should not have to go through this! Please email me at google@gandermountain.com so I can take care of this.

Again, I am very sorry! Thanks, Sandra

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Review
#690018 Review #690018 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$30
Tags
  • summit protection

Gander Mountain Staff Review

Gander Mountain is not customer focused. Needs new Management with leadership skills...
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Review
#689211 Review #689211 is a subjective opinion of poster.
Reason of review
Poor customer service

Review from Saint Louis, Missouri | Gander Mountain review

1.0
Details
I just want to make sure I have this right. I buy a 300 win mag from you. I buy ammo from you. I get the gun home try to put ammo in it and the gun wasn't made right and the ammo won't go in. I'm pissed I buy this 700 gun 300 scope, a strap, gun case, the ammo, and I can't even shoot my gun. I'm told by gander Mountain that there's nothing they can do. Your kidding right. I now have to call the manufacture and try to have this issue handled instead of the company that I bought it from, because Gander Mountain doesn't check their merchandise nor will they truly stand by it I'm stuck trying to get a gun I never used fixed. We shop here a lot you have lots our friends and family business. Id rather buy from a company that will handle an issue as this. Since no one in your company is willing to fix this issue I plan to use the media/internet as my tool to tell my story in hope others will not make our mistake and buy from this company again. Truly unhappy
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1 comment
Anonymous
#1024862

I will never buy a fun from Gander Mountain, much cheaper, lifetime warranty, and so much better customer service at local gun stores. The manager in Fenton is an ***!

Review
#688644 Review #688644 is a subjective opinion of poster.
Reason of review
Bad quality

Gander Mountain Customer Care Review

I've have been there twice now to make a purchase, one being a $500 handgun.....I waited at the counter for help , while 2 of there employees ignored me as well as other people waiting...then 1 of the employees paged a young fellow to take care of your customers. ....good luck staying in business!
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Review
#681462 Review #681462 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain - Firearms Review from Mountain View, California

5.0
Details
Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist with my purchase. Got everything I wanted and great help from the man at the gun counter. Waited awhile to speak to someone, but when I was filling out paperwork for the firearm he went and got the other items I wanted. Even got another box of 22 shorts when it said one to a customer. Was very pleased.
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Review
#680162 Review #680162 is a subjective opinion of poster.
Reason of review
Order processing issue

Gander mountain, doesn't respect Veterans

1.0
Details
I just reasofly went into one there stores on capital Blvd, in Raleigh NC. My items came up to 36.00 , and I asked for my military discount, as I always do wherever I shop, and the young cashier, informed me , this expense sport store only .. Give military a discount, twice a year, I. Informed the store supervisor, that this was pretty sorry , and I was going to asked all veterans, to please not shop, with them. And only support, stores or , other businesses , that respect what ,our military people, risk their lives, for idiots like them can be free, and safe.. we as veterans, should always, ask, and demand a discount. And support the places , that will show us, how they. Feel about the military.
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2 comments
Anonymous
#1069073

Ohh.. So you served for a coupon...I'm glad you ask for a discount EVERYWHERE you go. You are the kind of guy who gives everyone who wore the uniform a bad name.

Anonymous
#1036210

Looks to me like you're the *** who thinks he's entitled to a discount everywhere he goes just because you have or are serving in the military. Thanks for making the rest of us look bad.

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Review
#679585 Review #679585 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Cons
  • Price difference between staff
  • Poor response to complaint
  • Store staff
Reason of review
bad policy
Preferred solution
Price reduction
The Gander Mountain company is always advertising firearms, ammo and Liberty safes in their sales fliers. However, when you make a trip to the store, they are "out of stock", or they "never got any" from the warehouse. They will not issue rain checks. The firearms...
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Review
#679053 Review #679053 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Sales flier items not available | Gander Mountain review from Sherwood, Arkansas

3.0
Details
Received sales flier from gander mountain, had a pistol in it my wife was interested in for conceal carry. Drove 50 miles to Sherwood Arkansas store. We had our special needs daughter with us so we could not both go into the store at the same time, one of us had to stay in the car with her. I went in the store, stood at the gun counter for what seemed like forever waiting on someone to help me. A salesman finally approached me and asked if he could help me. I asked about the particular pistol in the flier and he said they were sold out but they could order me one and would honor the price. I asked to look at a similar pistol from the same manufacturer, that was not on sale and quite a bit more expensive, he showed it to me and I left. I went back to the car and told my wife that they did not have the pistol that was on sale but they could order it. She went into the store to order it and they told her they could not get it. She came back out an I told her just go in and buy the one that was not on sale and they refused to sell it to her. Never going there again
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Review
#678482 Review #678482 is a subjective opinion of poster.
Service
Gander Mountain Sales Representative
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution