Gander Mountain Reviews and Complaints
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Gander Mountain - Cashier Review from Orlando, Florida
Update by user Oct 07, 2015
I had a "district Manager" call on September 25th. 18 days after I was told someone would call within 24-48 hours.
He stood his ground and said that managers use their own discretion on any returns. I told him as a customer, I will be using my discretion on where I shop and I nor any of my family will ever step foot in a Gander Mountain again.
There is a bigger issue here now, this company has shown that Customer Service is NOT their priority. And thus in that has lost another customer.
Original review posted by user Sep 07, 2015Just left the Lake Mary Florida store to return a real tree bathing suit after having it on and getting wet, the bathing suit stretched to the point of me holding it up. I read the return policy, nothing about bathing suits. Went to the store, cashier just needed manager approval the manager said absolutely not since it was hygiene issue. I explained their return policy and that I was not returning it because I didn't like it. He read the return policy went to the register and then looked me in the eye handed me the receipt and said I am not going to do it. He said he didn't care what the return policy was that he has discretion. I called the customer service number and they said the same thing, although NO where on the receipt or website or in store says that. She said it was up to the mangers to do what they want. I have never been more disappointed in a store. I will NOT step foot into another GM rest assure and I will let all my friends know what happened.
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Gander Mountain - Firearms Review from Mountain View, California
Gander mountain, doesn't respect Veterans
- Price difference between staff
- Poor response to complaint
- Store staff
- Customer service
Sales flier items not available | Gander Mountain review from Sherwood, Arkansas
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