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2.9
Details
Gander Mountain, Charlottesville, VA. The cashier's name was Sami. I'll always remember it, because I've never had someone make me feel so agitated and uncomfortable in a retail setting. I had to return a pair of pants that I purchased earlier. When I purchased the...
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Review
#884755 Review #884755 is a subjective opinion of poster.
Service
Gander Mountain Cashier
Cons
  • Rude and slow service
  • Poor customer service
  • No pleased with service
Reason of review
Poor customer service
1.8
Details
I bought a used shotgun from Gander Mtn. 6 weeks ago and took it home. When I tried to use it, it would not fire. Apparently the firing pin did not strike the cartridge. I took it back to the store and the clerk tried to tell me I wasn't closing the chamber. I told...
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Review
#883698 Review #883698 is a subjective opinion of poster.
Product
Rock Island Armory M5 Pump Action Shotgun
Cons
  • Customer service or product quality
  • Not pleased with service
  • Service or product quality
Reason of review
Poor customer service
Loss
$225
Preferred solution
Full refund
Tags
  • Terrible Customer Care

Review in Shopping category from Columbia, Maryland | Gander Mountain review

1.0
Details
I went to the local store to make a small athletic clothes purchase for my child. I was asked if I wanted a reward card. I said I didn't want anything that used my email and only would sign up for the points. So then I used my personal credit card to "pay", but what I didn't know was they used the personal information from my card to sign me up for their credit card! I was never told this and next thing I know there is a bill in the mail from this new card! When I called the store they said yes that happens. That happens? This isn't something breaking, it's signing someone up for a credit card without their permission! It affects their credit scores. BEWARE OF THIS SCAM!!! I will never shop there again.
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1 comment
Anonymous
#1185102

File a complaint with the FTC at FTC.GOV. Also, complain to Gander Mtn.

corporate and also call the number of the card company and tell them you never agreed to the new card and to immediately cancel it. You should probably pay the balance on the new card first, tho. You realize that this may negatively affect your credit score, don't you?

A small amount to be sure, but the more cards you have the more your score is affected. Good luck.

Review
#882466 Review #882466 is a subjective opinion of poster.
Reason of review
Poor customer service

Ruger Lcp 380 Auto Pistol Review

2.8
Details
Green Bay GM sucks. The day ads come there out of gun stock. 1 gun left and won't hold till getting there. Sounds like BS
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Review
#880756 Review #880756 is a subjective opinion of poster.
Reason of review
Order processing issue

Short Review on July 11, 2016

2.2
Details
Seems every time I go for a gun in the ads, I get the bait and switch. Planned on spending 300bucks and salesman ends up with a sale double that for a little pea shooter. I wanted a semi auto and he talked me out of it! Well at least he made his commission! Appleton is a bait and switch store! Gary
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Review
#880639 Review #880639 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
On my semi-auto Remington; the breech started to fail by not closing completely. Took it to local Gander Mountain (G.M.);Figured outdoorsman store, sells firearms, has a Gunsmith service; this should be a NO brainer to these guys. Not Quite. G.M. said they cleaned the...
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1 comment
Machele
#1180799

Find a local gunsmith. There are many in your area.

Review
#876193 Review #876193 is a subjective opinion of poster.

Gander Mountain Algonquin, IL- Won't remove trigger locks

3.9
Details
I live close to the Gander Mountain in Algonquin IL, so I would like to be able to support them with my business; but they make it difficult. I went into the store last week with the intention of purchasing a Winchester SXP Defender shotgun. The first gun I examined had a few chipped places in the finish, so I declined that one. The second one had a better appearance,so I asked the employee to remove the big yellow trigger lock so I could properly evaluate the length of pull, trigger pull and pump action release. He said he could not do so without permissions from the store manager. When we approached her, she indicated that she "preferred that guns not be dry fired". As the trigger and action are the most critical parts of the gun, I am not about to purchase a gun without dry firing it. The store also has a "all firearm and ammunition sales are final" policy. The store manager is the one who fills out the paperwork for gun sales; so guns sales make more work for her. I do not think she was disappointed when I left the store. If you want to purchase overpriced clothing, they will gladly take care of you, but selling firearms is too much trouble. No wonder there are s more employees in the store than shoppers on most days.
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Review
#872633 Review #872633 is a subjective opinion of poster.
Service
Gander Mountain Manager
Reason of review
Problem with delivery

Gander Mountain Customer Care Review from Washington Township, Michigan

1.0
Details
Horrible service. Went in with intent to purchase gun ($400 retail purchase). Store in Utica, MI. Waited at counter forever, pulled ticket #29 , display showed serving #26 entire time I was there. Several people getting service, not once did sales associate say "we'll be right with you" etc. Not giving $400 of my money to a shleppy store that cant even acknowledge a customers presence. Last time I will ever go there. Will take my money to place that appears to want my business.
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Review
#872310 Review #872310 is a subjective opinion of poster.
Service
Gander Mountain Customer Care
Reason of review
Poor customer service

Gander Mountain Clothing Review from Detroit, Michigan

1.7
Details
My name is david and i had an experiance at mentor gander mountain that is crazy. My kids had got me clothing from this store they did not fit and not my style so i returned them on 6/23/16 and i got a store credit so my son and i could online shop for fishing stuff. Would you believe they cancelled my $326 store credit.... And they have not resolved. They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them. I have a business and i would not ever think of stealing from my customers. So if you have anything to return at this store make sure you get a repeipt and make sure this dont happen to you. I cant believe this happened. I am a father of 4 and cant get over the fact that gander mountain would. Not have fixed my issue when i called them an hour after i left store. What are they doing stealing from me? If i do not have resolved by monday 6/27/16 my attorney will be involved.
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Review
#872209 Review #872209 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Great help | Gander Mountain review from Copperas Cove, Texas

A big thank you to Cody in the Amarillo store . He assisted my 2 daughters and I for an hour and programmed the products we bought . You have a great person working for you . He had all the information we needed and told us how to use it .Your store is wonderful .We will be back for more shopping here as we know wee can depend on him to let us know the best way to accomplish our project. He is going to school to be a policemen and I know he will make a good one but seeing how patient he was with our questions . Thank you ,Cody , for a pleasant morning .
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Review
#870296 Review #870296 is a subjective opinion of poster.
Reason of review
Good customer service