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2.2 Based on 99 reviews
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  • Customers like
    • Clean 3
    • On-line selection 2
    • Product 2
  • Customers don't like
    • Customer service 10
    • Poor response to complaint 6
    • Store staff 5
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I have never had a fire arm in my hand in my life. My husband and I have become concerned about personal safety of late and decided to look into purchasing a hand gun. I was very nervous. Mr. Bickham made me feel very comfortable in finding the precise hand gun for me. He took my husband and I through each and every hand gun on display. I was able to handle and then become comfortable with a fire arm that suited me the best. Mr. Bickham... Read more

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Bought a gander mountain jacket. Good product, however when i noticed that the zipper pocket was broken gander mountain did not stand by their 100% guarantee even though it was a manufacturer defect. As a thru hiker I cannot express how disappointed i was with the customer service and company policy. I would not recommend any gander mountain product if you expect reliability.

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Have a firearm on layaway at the mobile, alabama store, every time i go to pay it takes 45 minutes because no one at the front or at the gun counter knows how to pull up the screen or program to submit payments. I was just told at the front that iit can only be done in the back even though a few days ago i did it at the front. Gander please train your folks!!!!!!!!

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I have several in store credit cards everyone of them i can ship on line with except my gander mountain card. Just want to say you have lost allot of my business because I shop on line quite a bit. Sure wish you would change your policy.

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Extremely dissatisfied with customer service at the Woodbury MN store. 30 minutes strolling around the store, 10 of which standing at the firearms counter. Not once did anyone stop to ask if they could help me. Im not a shopper, Im a buyer. If I stop at a store there is a 95% chance Im spending money there. Not this time and likely not again with Gander Mountain.

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Gander Mountain, Charlottesville, VA. The cashier's name was Sami. I'll always remember it, because I've never had someone make me feel so agitated and uncomfortable in a retail setting. I had to return a pair of pants that I purchased earlier. When I purchased the pants and other items, around $250 worth, she was standing next to the other cashier, playing with her phone and complaining about some guy. Then complaining that she had worked 20... Read more

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I bought a used shotgun from Gander Mtn. 6 weeks ago and took it home. When I tried to use it, it would not fire. Apparently the firing pin did not strike the cartridge. I took it back to the store and the clerk tried to tell me I wasn't closing the chamber. I told him it was defective. After six weeks and three phone calls to check on progress, they tell me they are still waiting for parts, but they only told me that after I insisted... Read more

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I went to the local store to make a small athletic clothes purchase for my child. I was asked if I wanted a reward card. I said I didn't want anything that used my email and only would sign up for the points. So then I used my personal credit card to "pay", but what I didn't know was they used the personal information from my card to sign me up for their credit card! I was never told this and next thing I know there is a bill in the mail from... Read more

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Green Bay GM sucks. The day ads come there out of gun stock. 1 gun left and won't hold till getting there. Sounds like BS

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Seems every time I go for a gun in the ads, I get the bait and switch. Planned on spending 300bucks and salesman ends up with a sale double that for a little pea shooter. I wanted a semi auto and he talked me out of it! Well at least he made his commission! Appleton is a bait and switch store! Gary

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