Gander Mountain Complaints and Reviews

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  • Customers like
    • Clean2
    • Product2
    • On-line selection2
  • Customers don't like
    • Customer service6
    • Salesperson at gun deptment2
    • Nightmare purchase2

  • Jun 12
  • Products
  • Taylor, Michigan
  • Blaze-47
  • 54

Buyer Beware!!! I order the Mossberg Blaze-47 from the online picture at Gander Mountain because the picture showed the gun with a collapsible stock. My 8 year old nephew asked me to take him shooting and this would be the perfect gun for him. When I picked up the gun and took it home it had a fixed stock which would be too long for him. I took it back to GM but they told me there was nothing... Read more

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  • Jun 09
  • Products
  • Fenton, Missouri
  • Firearm
  • 35

I was in the Fenton Mo. store at 8:45 pm 5/09/15. Was seriously trying to possibly buy a firearm, the employees at this location seemed to be more interested in talking with there friends more than being helpful. I was there until 9 pm, got tired of trying to get someone's attention, all I got was a waste of time. Seriously, how do you expect to stay in business at this location? I've made... Read more

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We entered the store at 8:15 on a Friday night to purchase Costa sunglasses. Three separate times we asked to have the glass case opened. After 25 minutes and no help we left. There were two employees present and both disinterested in helping. Add comment

  • Jun 05
  • Products
  • Ocala, Florida
  • Gun
  • 2
  • 2
  • 59

Wanted to buy a firearm, I live far away from the store. Bought one, then went to pick it up after 3 day hold, guy talked me out of it. Left store without gun, went back after doing more research and said I want it still, now it's past the 30 days I had to pick it up, have to reapply, didn't have time, left store....went back to store, looked again, guy said don't buy it, go rent a gun somewhere... Read more

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Seriously understaffed.....several other issues but never again. I can order online from many other sources and not have the hassles......very disappointed. Add comment

  • May 22
  • Products
  • Farragut, Tennessee
  • Beretta Shotgun
  • 47

I tried to purchase a Beretta shot gun in Jackson,Tn. and after standing at the firearms counter for 25 min. I gave up and left the store. 4 sales people and not one would even look my direction. It was ad if the last thing they wanted to do was make a sale. I went back 3 days later and tried again ,finally a young sales clerk retrieved the firearm for me and went into the back room with it,... Read more

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Worst in store price matching policy ever. Do not shop at Gander Mountain. I hope they close this crooked store and take your horrible workers with you. Add comment

i bought a rod and reel with the insurance on both i broke them in an accident and the only replaced the pole not the reel. Said it was because i had the wrong coverage when i had same on both ! Add comment

  • May 11
  • Products
  • Eufaula, Alabama
  • Rifle
  • 57

RE: Complaint for Store #313 5105 Montgomery Highway Dothan, Al. 36303 I would like to register a complaint about the store located in Dothan Alabama. I stopped by this store on 4-29-15 to browse around before heading home after work. They were having red tag sale on firearms. I looked over the selection and noticed one rifle that I was interested in and asked the clerk to show it to me. I... Read more

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  • May 10
  • Footwear and Clothing
  • Benton, Illinois
  • Shirt
  • 46

I am very upset with the grand opening, I was in the store at check out had some shot gun shells and buy one get one shirts. The cashier tells me that those was not the right ones when your appearl lady helped me, so go back to get the right one. When i get back I am suppose to go to the back of the line. I am upset at this point so just leave the store go to parking lot call manager Keith he... Read more

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