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  • Customers like
    • Clean 3
    • On-line selection 2
    • Product 2
  • Customers don't like
    • Customer service 10
    • Poor response to complaint 5
    • Store staff 5

went in and bougth a gander moutain Falcon convertible canopy because of its size and was talked into buying extended warrentee and was told if any thing were to happen to it just bring it back and when i got up early in the morning i saw it was leaking water from the due so i took it back and got another one and it was short on all the parts so i had to go back to get the parts from the one that i returned and it got tore so i called them and... Read more

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These items were packed up and shipped out this way. Gander knowingly knows i do not have a store in my state to return it and they will not take a return . Gander could not sell this broken stuff in their stores so they ship it out to online customers and stick them with the damaged goods. Gander only wants to issue a $15.00 Gift card off your next order. Spend more money . get another damaged order sent to you instead of credit or exchange... Read more

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Two older employees (ages 50+) were standing at the counter talking when I walked in the store, and after looking around for a bit, I decided to check out. The same two employees where still at the counter talking when myself and another lady came to the counter to check out. The two employees proceed to walk 5ft over the the clothing area. As the lady in front of me began to start paying, the young lady cashier called over the intercom (twice)... Read more

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Worst customer service ever no one is ever there to help you I think two people run the whole store and everybody is ignorant who works there no lie the past two months they've lost $2,000 from me I hope they go out of business soon Add comment

There is suppose to be a big gun sale ongoing now until the 9th of April 2016. Go into the store to buy the firearm I wanted a Walther PPS 40. This was at Chambersburg, Pa. store on 31 March 2016. Guess what no gun in store and none to be had at all. Why did corporate advertise a gun on sale and then have none to send to there store so customers can purchase them. I was told I could not get a rain check and that they could not get any! Not a... Read more

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Went to Cedar Rapids Ia. store this AM to pick up some Reactoin Innovation Sweet Beaver baits that were in the weekly flyer about a month ago and was told that they never did come in. This was the 2nd trip that I made to the store just for these baits. I was told when I was there the last time that the truck hadn't come in yet. Today I was told they never have received any of these. Needless to say, I will not be going back and will discourage... Read more

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Terrible, not helpful at all, will never buy from them , notice all sites have bed review fir them Add comment

I went To Gander Mtn To Purchase a Gun Today. There was One Couple Talking With The One Salesperson Behind The Counter ...After about Fifteen Min In comes Another Guy Next To Me At The Counter...Finally The Gander Mtn Gun Guy Gets Loose And This Guy That came in Way After I did Jumps In Front.....Twenty Five Minutes Of Waiting and This Dude Is Looking and Sighting Every Single Gun In The Store....I Finally Gave Up ...On The Way Out I asked If... Read more

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I VISITED THE STORE ON MARCH 19TH 2016. I WAS LOOKING TO PURCHASE A HAND GUN. JOEY ASSISTED ME. WHEN I SAY GREAT CUSTOMER SERVICE I MEAN JUST THAT!! HE GAVE ME SO MUCH INFORMATION. THIS WILL BE MY FIRST HAND GUN PURCHASE AND HE MADE ME FEEL COMFORTABLE ABOUT PURCHASING A FIRE ARM. MY DAUGHTER AND I ARE LOOKING FOR THE PERFECT HAND GUN SO THAT WE CAN START GOING TO THE GUN RANGE SHOOTING AS A HOBBY. JOEY RECOMMENDED SEVERAL FIRE ARMS AND GAVE ME... Read more

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I bought a Smith & Wesson 22 on Nov. 27th,2015. The slide had a gap and I took it back on Dec. 1st. They said they had to send it back to S&W and it would be 4-6 weeks. 2 months later I call to check. No gun. 3 months I call. No gun. I ask for S&W phone number. They refuse. I googled S&W and called them. They didn't get gun until Jan. 13. But would be sending a brand new gun cause the other was not usable. Feb. goes by and no gun. I called the... Read more

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