Gander Mountain Complaints and Reviews

  • Clean2 votes
  • Product1 votes
  • Sales Staff1 votes
  • Whole experience3 votes
  • Customer service2 votes
  • Salesperson at Gun Deptment1 votes
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  • 1 day ago
  • Online Shopping
  • Davis, California
  • Special Offer
  • 6

GANDER MOUNTAIN LOST A CUSTOMER! They offered a Buy one Get one free on a St. Croix spinning rod. I tried to place my order online but it would not accept the offer. I went into CHAT help and they said it is posted in error. I asked if they would honor the advertised deal. A resounding "NO" was the answer I received. I saved my chat logs which they admit to the rod being advertised as a BOGO. ... Read more

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  • Feb 27
  • Sport
  • Tyler, Texas
  • Scope Cover
  • 9

This is the poorest run sporting goods store I have ever been in. They never have what you are shopping for. I asked for a certain caliber bullets they were out. I asked for a scope cover they were out. Look like a good place for a sporting goods store. The teenager girls that were checking you out we're slow and slower witted I finally put the items down I was going to purchase and left. I will... Read more

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  • Feb 23
  • Shopping
  • Colleyville, Texas
  • Rifle
  • 18

I took my rifle back for the 2 time cause it was doing the same thing I took it back for the first time when I was called a ***. I was told that the rifle would be sent off within 3 days.IIt's been 4 weeks and the gun has just arrived at Smith and Wesson. My experience with Gander Mountain has been the worst experience I have ever went through to just get a rifle fixed. Keep in mind that I bought... Read more

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  • Feb 17
  • Products
  • Mountain View, California
  • Return Policy
  • 24

They will sell you something with out knowing if its in stock or not. They look in there computer and it says its in stock when its not. You order it and 2 hours later you recieve an e-mail that your order has been cancelled. Never by any expensive item from and pay cash like a gun. They make you purchase a gift card for cash to make the purchase. Then when the order is cancelled. You have to... Read more

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Don't bother trying to get a response from e-mails sent VP of sales and marketing he won't return e-mailing you! Add comment

Paid cash made me wait 7 to 10 days for refund. Add comment

  • Feb 13
  • Products
  • Monroe, Utah
  • 22 Shell
  • 13

Had ordered .22 shell online, they wrote me just last week after postponing them for month and told me they couldn't get them anymore and canceled my order, they had them when i ordered them, I will not do business with these guys anymore.. They don't keep their promise, when ordered it said on their site shipped within 24 hrs, Bad people to order from, watch out, go to sportsmen warehouse or... Read more

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Have been standing at the gun counter for 45 minutes and counting without even an acknowledgement. Rep has walked past 2 or 3 times without so much as a thank you for waiting. Add comment

Extremely rude, inept, and condescending employees at the North Charleston, SC. I was in the shoe department for 10 minutes and the employee helped everyone except for me. The cashier was rude and could not even tell me the original price of the "clearance" shoes. Add comment

  • Jan 10
  • Products
  • Bow
  • 2
  • 2
  • 77

I went to the Kingston NY GM store after verifying with 2 different stores that they had the bow I wanted in stock. It showed in there system "1-3 in stock". When I traveled an hour and change to this store I was informed by the guy who pretended to help me(after waiting 10 minutes to get help) that they had none. Now I'm pissed so I ask to speak to the manager. He comes out of the office and I... Read more

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