Gander Mountain Complaints and Reviews

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  • Customers like
    • Clean2
    • Product1
    • Sales staff1
  • Customers don't like
    • Customer service5
    • Whole experience5
    • Store staff1

Seriously understaffed.....several other issues but never again. I can order online from many other sources and not have the hassles......very disappointed. Add comment

  • May 22
  • Products
  • Farragut, Tennessee
  • Beretta Shotgun
  • 6
  • REVIEW RATING 4/5

I tried to purchase a Beretta shot gun in Jackson,Tn. and after standing at the firearms counter for 25 min. I gave up and left the store. 4 sales people and not one would even look my direction. It was ad if the last thing they wanted to do was make a sale. I went back 3 days later and tried again ,finally a young sales clerk retrieved the firearm for me and went into the back room with it,... Read more

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Worst in store price matching policy ever. Do not shop at Gander Mountain. I hope they close this crooked store and take your horrible workers with you. Add comment

i bought a rod and reel with the insurance on both i broke them in an accident and the only replaced the pole not the reel. Said it was because i had the wrong coverage when i had same on both ! Add comment

  • May 11
  • Products
  • Eufaula, Alabama
  • Rifle
  • 25
  • REVIEW RATING 4/5

RE: Complaint for Store #313 5105 Montgomery Highway Dothan, Al. 36303 I would like to register a complaint about the store located in Dothan Alabama. I stopped by this store on 4-29-15 to browse around before heading home after work. They were having red tag sale on firearms. I looked over the selection and noticed one rifle that I was interested in and asked the clerk to show it to me. I... Read more

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  • May 10
  • Footwear and Clothing
  • Benton, Illinois
  • Shirt
  • 24
  • REVIEW RATING 4/5

I am very upset with the grand opening, I was in the store at check out had some shot gun shells and buy one get one shirts. The cashier tells me that those was not the right ones when your appearl lady helped me, so go back to get the right one. When i get back I am suppose to go to the back of the line. I am upset at this point so just leave the store go to parking lot call manager Keith he... Read more

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  • May 10
  • Products
  • Lexington, North Carolina
  • Monocular
  • 15
  • REVIEW RATING 4/5

I went to the store I Winston-Salem, NC. looking for a monocular I saw online.I got there early Sat. morning few customers. I found what I was looking for.They only had one on display so I asked the guy working in that department for some help and he told me if it's not on display we don't have it. So I left and went to Dicks Sporting Goods where the staff was very helpful and made a sale. Side... Read more

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  • May 05
  • Shopping
  • Pensacola, Florida
  • Protection Plan
  • 18
  • REVIEW RATING 4/5

DON'T BUY A PROPLAN FROM GANDER MTN. The services provided are simply not worth it. Something that should have made my life easier turned out to be a frustrating 2+ month waiting game. I had to stay on Gander Mtn. at every turn to get service. They repeatedly failed to contact me as continually promised and ultimately couldn't find record that I ever had done business with them or had a repair... Read more

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Winchester VA, would not honor their own extended warranty and would not assist with manufacturers warranty. All was money badly spent. Never again. Add comment

I purchased a firearm from the gander mountain in champaign il and brought it to the range and it didn't work. It was under warranty so i brought it in to be fixed. They told me it would be back to me in three days...its been 3 weeks. When i go in to ask when im going to get it back they play dumb and say they haven't heard back from wherever they sent it... Add comment

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