Gander Mountain Complaints and Reviews

2.2
  • Clean2 votes
  • Product1 votes
  • Sales staff1 votes
  • Customer service4 votes
  • Whole experience4 votes
  • Salesperson at gun deptment1 votes
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  • 1 day ago
  • Other
  • Franklin, Wisconsin
  • Firearm Sales
  • 2
  • 2
  • 13
  • REVIEW RATING 4/5

On 3/26/2015 I went the Gander Mountain in Franklin, WI. to look at firearms. When I got there only one other customer was in front of me but after a few minutes of waiting there was now about 8 so instead of the sales person being trained to pick up the phone and call the manager for assistance he ignores the people that came in first and asks if anyone had taken a number, I had not taken a... Read more

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As a military family we were told they only give military discounts on certain holidays. Will only go to Bass Pro Shops from now on they respect and honor our service 365. Add comment

Go in to buy a 159.95 pair of sunglasses and wait....wait.....and wait no sales help no wonder people buy online maybe one day all store's will close except for groceries and fast food then deadbeat sales help can get a real job Add comment

  • Mar 05
  • Products
  • Holland, Ohio
  • 22 Pistol
  • 61
  • REVIEW RATING 4/5

On 3-4-15 in the evening around 7;00 p, m. I went to gander mountain to purchase a 22 pistol. I TALKED to a salesperson named Tim about this perchase and he adivised me there was shells for a 22 pistol if indeed you were to purchase a 22 pistol. So I PURCHASED a 22 pistol under the asumetion that I could get at the very least 200 rounds for my 22 pistol.Tim then walked into the back room and... Read more

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  • Mar 03
  • Shopping
  • Roanoke, Virginia
  • Firearm
  • 34
  • REVIEW RATING 4/5

***Again, I have posted my experience and no contact or care from Gander mountain. It clearly shows how they feel about customer service.*** **BUYER & SELLER BEWARE** I know it was my decision to sell my firearm, but this is not sitting right to me. I had a Sig Sauer 1911 C3 (Brand New) bought it through Gander Mountain. NO rounds ever fired through is hand gun, it was still in the case.... Read more

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  • Mar 01
  • Online Shopping
  • Davis, California
  • Special Offer
  • 28
  • REVIEW RATING 4/5

GANDER MOUNTAIN LOST A CUSTOMER! They offered a Buy one Get one free on a St. Croix spinning rod. I tried to place my order online but it would not accept the offer. I went into CHAT help and they said it is posted in error. I asked if they would honor the advertised deal. A resounding "NO" was the answer I received. I saved my chat logs which they admit to the rod being advertised as a BOGO. ... Read more

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  • Feb 27
  • Sport
  • Tyler, Texas
  • Scope Cover
  • 23
  • REVIEW RATING 4/5

This is the poorest run sporting goods store I have ever been in. They never have what you are shopping for. I asked for a certain caliber bullets they were out. I asked for a scope cover they were out. Look like a good place for a sporting goods store. The teenager girls that were checking you out we're slow and slower witted I finally put the items down I was going to purchase and left. I will... Read more

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  • Feb 23
  • Shopping
  • Colleyville, Texas
  • Rifle
  • 34
  • REVIEW RATING 3/5

I took my rifle back for the 2 time cause it was doing the same thing I took it back for the first time when I was called a ***. I was told that the rifle would be sent off within 3 days.IIt's been 4 weeks and the gun has just arrived at Smith and Wesson. My experience with Gander Mountain has been the worst experience I have ever went through to just get a rifle fixed. Keep in mind that I bought... Read more

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  • Feb 17
  • Products
  • Mountain View, California
  • Return Policy
  • 37
  • REVIEW RATING 4/5

They will sell you something with out knowing if its in stock or not. They look in there computer and it says its in stock when its not. You order it and 2 hours later you recieve an e-mail that your order has been cancelled. Never by any expensive item from and pay cash like a gun. They make you purchase a gift card for cash to make the purchase. Then when the order is cancelled. You have to... Read more

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Don't bother trying to get a response from e-mails sent VP of sales and marketing he won't return e-mailing you! Add comment

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