Gander Mountain Complaints and Reviews

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Gander Mountain
Main address: 5398 Martin Luther King, Jr. Highway 27834 Greenville NC
1-888-542-6337, ,
  • 45+3 mobile complaints
  • $28.1K claimed losses
  • $586 average
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The store manager is a *** and they said they would do something for me and then 5 minutes later they recanted their statement. Add comment


  • Aug 16
  • Shopping
  • Colonial Park, Pennsylvania
  • Horrible Customer Service
  • 23

Customer service is horrible. No one is there that knows anything about archery. I have been in there twice now with the same outcome which is me walking out frustrated and empty handed. If you have bows for sale then you better have someone working the archery section. The employees at the registers/customer service have to be the most incompetent waste of the human species I have ever met.... Read more

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It's been 3 weeks and I still haven't received my kayaks and no one can give me a straight answer, tracking info, etc Add comment


  • Jul 21
  • Shopping
  • Wrong Charges
  • 105

Gander Mountain stole my money. The manager and cashiers were incapable of providing a receipt at checkout. After I refused to take the products if they could not provide a receipt, they then claimed that they could not credit the money back to my card because I did not have a receipt and they could not find the transaction. I filed a credit dispute with my bank and the manager promised that they... Read more

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  • Jul 14
  • Shopping
  • Ruger 22
  • 65

My husband wanted to buy me a Browning 1911 22 but the salesman told him we didn't want that we should get. a Ruger 22 then sold us 1600 rounds of Federal. Then the salesman didn't date the paperwork so we had to go back which is 50 miles round trip. The gun was jamming so we talked to a different. salesperson he said to bring the gun back and have the gunsmith look at it so we did... Read more

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  • Jul 11
  • Customer Service
  • Fenton, Missouri
  • Firearms
  • 70

Fenton, MO 7/10/14 I called, spoke to Kyle in firearms. Was assured a glock 31 gen 4 was in stock. I even said "wow, no one else has it, are you sure?" Kyle was sure. Drove 1.5 hours only to have Kyle not remember me but say he might have it. About 10 minutes later he suddenly remebered having sold it just before I arrived, then tried to sell me a different gun or special order the model he... Read more

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  • Jul 06
  • Shopping
  • Lakewood, Colorado
  • Manager
  • 38

Given a gift that was purchased at gander mountain. Went in to return. They pulled item up from skew I'd and said only indoor credit for it as we had no receipt. Then manager came to authorize and refused because she couldn't see that specific item as sold from her store. We explained that it was a gift and showed where the barcode showed item as there's. She didn't deny that it... Read more

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Bought a one year warranty with my trail camera. Camera quit 1yr and 2 WEEKS. I understand the contract had expired but the summit protection guy was rude over the phone and said I was just out my money. I've spent thousands of dollars at gander mnt in the last 3-4 years and they have no costumer loyalty at all. Add comment


  • Jul 02
  • Shopping
  • Fargo, North Dakota
  • Customer Service
  • 43

I was at the baxter mn store this morning and i was in line to check out and there were a couple people in front of me and the lady at the check out asked for help ocer her radio so another lady came to help. The lady that came to help helped the person in front of me so i stayed in the line i was in and as soon as the checkout lady got done returning a chair or whatever it was she walked away to... Read more

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  • Jun 19
  • Entertainment
  • Texarkana, Texas
  • Summit Protection Program
  • 1
  • 1
  • 70

Complaint Description: Bought the Falcon BUCOO rod at Gander Mountain 04/29/2014 and was sold a repair or replacement warranty. I used this rod at Lake Fork in Texas and the rod broke. I was told that this warranty would repair or replace the rod with no questions asked and hassle free. Took the rod to the store with my receipt and warranty brochure and was told I needed to contact the 1800... Read more

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