Gander Mountain Complaints and Reviews

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  • Customers like
    • Clean2
    • On-line selection2
    • Product2
  • Customers don't like
    • Customer service8
    • Store staff3
    • Service2

  • 12 hours ago
  • Shopping
  • Buffalo, New York
  • Summit Protection Program

Same comment as others, told to just return the item if it breaks in the year. My son purchased the protection plan for his BB Gun. It broke and we tried to return it to the store and were told to call the 800#. We were then told they would e-mail us a shipping label. Some how I got the e-mail telling me they would send me the shipping label, but never got a shipping label. I called back... Read more

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Gander Mountain is not customer focused. Needs new Management with leadership skills... Add comment

  • 2 days ago
  • Shopping
  • Saint Louis, Missouri
  • 1
  • 1
  • 6
  • REVIEW RATING 5/5

I just want to make sure I have this right. I buy a 300 win mag from you. I buy ammo from you. I get the gun home try to put ammo in it and the gun wasn't made right and the ammo won't go in. I'm pissed I buy this 700 gun 300 scope, a strap, gun case, the ammo, and I can't even shoot my gun. I'm told by gander Mountain that there's nothing they can do. Your kidding right. I now have to call the... Read more

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I've have been there twice now to make a purchase, one being a $500 handgun.....I waited at the counter for help , while 2 of there employees ignored me as well as other people waiting...then 1 of the employees paged a young fellow to take care of your customers. ....good luck staying in business! Add comment

  • Aug 10
  • Products
  • Mountain View, California
  • Firearms
  • 10
  • REVIEW RATING 4/5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist with my purchase. Got everything I wanted and great help from the man at the gun counter. Waited awhile to speak to someone, but when I was filling out paperwork for the firearm he went and got the other items I wanted. Even got another box of 22 shorts when it said one to a... Read more

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  • Aug 08
  • Customer Service
  • Louisburg, North Carolina
  • Gander Mountain Military Discount
  • 36
  • REVIEW RATING 4/5

I just reasofly went into one there stores on capital Blvd, in Raleigh NC. My items came up to 36.00 , and I asked for my military discount, as I always do wherever I shop, and the young cashier, informed me , this expense sport store only .. Give military a discount, twice a year, I. Informed the store supervisor, that this was pretty sorry , and I was going to asked all veterans, to please not... Read more

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  • Aug 07
  • Products
  • Greensboro, North Carolina
  • Firearms
  • 26
  • REVIEW RATING 4/5

The Gander Mountain company is always advertising firearms, ammo and Liberty safes in their sales fliers. However, when you make a trip to the store, they are "out of stock", or they "never got any" from the warehouse. They will not issue rain checks. The firearms counter is chronically understaffed. Customers wait for one hour (or more) before being waited on. Some just end up walking out.... Read more

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  • Aug 06
  • Products
  • Sherwood, Arkansas
  • Pistol
  • 17
  • REVIEW RATING 4/5

Received sales flier from gander mountain, had a pistol in it my wife was interested in for conceal carry. Drove 50 miles to Sherwood Arkansas store. We had our special needs daughter with us so we could not both go into the store at the same time, one of us had to stay in the car with her. I went in the store, stood at the gun counter for what seemed like forever waiting on someone to help me. A... Read more

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  • Jul 30
  • Customer Service
  • Charlotte, North Carolina
  • Gander Mountain Fishing Department
  • 19
  • REVIEW RATING 4/5

Tried talking to fishing associate but he just blew off everything I said and offered no help once i said i didnt want a credit card. He said i could choose any rod from a display then offered the CC i said i had bad credit, then he said oh and said to shop around and he walked away. No other help, i got no help with correct rod, line or bait. i left and went to cabelas got plenty of help even... Read more

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Little rock store customer service sucks the store had maybe 3 customers in whole store and about a dozen employees walking around not one time did one of those employees ask if me or my buddy needed help or wanted to look at something this is not the first time this has happened at this store will never go back Add comment

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